MM Ross

Everyone at Five Star was so helpful. They weren’t pushy and just wanted to make sure that I went home with the car that I wanted. Overall great experience. They weren’t pushy and just wanted to make sure that I went home with the car that I wanted. Overall great experience. More

Report | Print

We've been leasing vehicles since 2014 and this is our fourth lease with Five Star Ford in North Richland Hills, Texas. The service has always been top-notch and yesterday was no exception. We still re fourth lease with Five Star Ford in North Richland Hills, Texas. The service has always been top-notch and yesterday was no exception. We still received superior service starting from the lease manager, Marisa Thompson, the finance manager, Tut Edwards, and MM Ross, the finance director. We even ran into our old leasing manager, Justin Allerheiligen, who was our old leasing manager that was promoted to new vehicle sales manager several years ago. He even came out to speak to us and congratulate us on the new lease. More

Report | Print

The team was great! MM is an outstanding leader there. He made our experience there very comfortable and professional. MM is an outstanding leader there. He made our experience there very comfortable and professional. More

Report | Print

William May was a pleasure to work with & took the time to show 3 different F150s & explain the similarities & differences between the three vehicles. Great experience at the negotiation table - demonstrat to show 3 different F150s & explain the similarities & differences between the three vehicles. Great experience at the negotiation table - demonstrated a willingness to work with me & meet my price point. MM Ross, Finance Director, was EXCELLENT & helped find & negotiate the finance rate I was looking for. I couldn’t be more satisfied with the overall buying experience. Excellent experience!! More

Report | Print

This is my 5th vehicle from Five Star, best there is. Rick Dike made it super easy, and they always work hard to get you the best deal with no pressure. Rick Dike made it super easy, and they always work hard to get you the best deal with no pressure. More

Report | Print

Rick was fantastic, I had a great experience at five star. His customer service was 10 out of 10 and got me in the truck I wanted! He really cares about his customers. star. His customer service was 10 out of 10 and got me in the truck I wanted! He really cares about his customers. More

Report | Print

Pleasant experience buying a pre-owned vehicle. Alfred, Sales Consultant, was great to work with. Alfred, Sales Consultant, was great to work with. More

Report | Print

I recently had the pleasure of visiting FIVE STAR FORD NORTH RICHLAND HILLS and I couldn't be more impressed with the service and selection they provided. From the moment I walked through the door, I was NORTH RICHLAND HILLS and I couldn't be more impressed with the service and selection they provided. From the moment I walked through the door, I was greeted by a friendly and knowledgeable salesman, William May, who was eager to assist me. William spent hours making sure my experience was incredible! He personally stayed with the vehicle I was purchasing through its inspection, tire replacement, and preparation. He was very patient and accommodating answering all of my questions. I was also impressed with the financing options they offered and the staff, Mark Ake and M.M. Ross, who helped me with that process. They were very knowledgeable, friendly, and helpful. They went above and beyond all reasonable expectations. Overall, I had an excellent experience at FIVE STAR FORD NORTH RICHLAND HILLS and would highly recommend them to anyone in the market for a new vehicle. They made my car-buying experience a positive one. Thanks to the team at FIVE STAR FORD NORTH RICHLAND HILLS for their great service! More

Report | Print

Working with crystal and John made my experience very easy and I’m so glad I got to buy my second truck from them. I love my new truck! easy and I’m so glad I got to buy my second truck from them. I love my new truck! More

Report | Print

We have purchased 3 vehicles from this dealership, all with Crystal Sanders & John little. Along with both my parents and siblings. This last vehicle we purchased was due to a car accident that totaled my with Crystal Sanders & John little. Along with both my parents and siblings. This last vehicle we purchased was due to a car accident that totaled my 2019 Ford Explorer. When the insurance called and told me they were cancelling my car they gave me only 5 days to find a new vehicle and then I would be out of a rental. Crystal jumped into help me! She was able to get me a new loan before insurance had paid off my current one. I told her everything I needed and also what I wanted. She helped me find the perfect truck to fit my needs and wants all while keeping me in the price range we could afford! She did most of the deal over the phone and online. We didn’t have to sit there for hours waiting. We arrived to pick up the truck and sign paper work. They worked hard for us to get a wonderful rate and a beautiful new F150. Will never go anywhere else. Best staff and definitely a 5 star experience! Thanks Crystal! More

Report | Print