MM Ross

Great customer service, excellent experience. All the personnel treat you with an excellent respect, and they make you feel so comfortable with your purchase. Very informative and allowed you to t All the personnel treat you with an excellent respect, and they make you feel so comfortable with your purchase. Very informative and allowed you to take the time and make sure that the vehicle we pick is what we really want. Excellent experience. More

Report | Print

Wonderful Purchase Experience. I have been a customer of Five Star Ford for many years and many vehicles. I have always been treated with professional, friendly service by every per I have been a customer of Five Star Ford for many years and many vehicles. I have always been treated with professional, friendly service by every person in every department at Five Star Ford. I was wanting to purchase a new vehicle and thought that I knew exactly what I wanted. The Dealership could have easily just sold me a vehicle and handed me a set of keys. Instead starting with Mr. Rich, all of the people listed took the time to inform me of new changes, rebates, special offers, etc. the care that I received was simply incredible. I was able to purchase more vehicle for less money. That would have never happened if the entire staff at this dealership had not had my best interest and total satisfaction in mind. I know that I have forgotten to mention someone who helped me and for that please forgive me. The attitude and honesty at this dealership is second to none. On top of all of that the coffee is always good. More

Report | Print

Best EVER Deal !!! Best Deal ever. MM Ross and Gary White went out of their way to find the exact Ford F-150 truck that I wanted. My salesman, Mario Hurley, managed to g Best Deal ever. MM Ross and Gary White went out of their way to find the exact Ford F-150 truck that I wanted. My salesman, Mario Hurley, managed to get me a great deal on the new truck and a very good trade in value on my vehicle . Jimmy Truong in Finance dug deep to find me more savings. I couldn't have asked for a better group of individuals working to get me the best deal I have ever received on a new vehicle. William Conner in "After Market" was helpful in explaining and showing me an after market cover for the bed of my new truck. Thanks to all of these individuals for their time and effort put forth to insure that I got the vehicle I wanted, the best deal ever and information on After Market add-on's for my new truck. More

Report | Print

My wife and I had a great experience buying our new Ford Our sales person Alayna did a great job showing us the features of our new Ford Edge. We got the right car with the right options for the right price. Our sales person Alayna did a great job showing us the features of our new Ford Edge. We got the right car with the right options for the right price. I had previously put in a reviewing complaining about a Documentation charge, and MM Ross called that same day to clarify my mistake. I had mistakenly read the sales sheet wrong since the numbers did not line up exactly. MM Ross went out of his way today to introduce himself while I was waiting for my new Sky-Link installation. I had a great sales experience with the people at 5Star Ford. Thanks Cliff More

Report | Print

My sales experience at Five Star Great experience. Good people, great service. After taking delievery I got cold feet and asked if I could bring the truck back, they took it back with Great experience. Good people, great service. After taking delievery I got cold feet and asked if I could bring the truck back, they took it back with a great attitude. A day later I decided I wanted to follow thru and get it back and I couldn't be happier! More

Report | Print

Always easy to work with Being a repeat customer, I always now I'm getting the best deal for me and my family!!! Great sale, team work is a big that hang to me Being a repeat customer, I always now I'm getting the best deal for me and my family!!! Great sale, team work is a big that hang to me More

Report | Print

Ford purchase Everyone was super helpful, and friendly. Joe did a great job, M M and Kenneth were understanding and got me taken care of and Cameron did a good job Everyone was super helpful, and friendly. Joe did a great job, M M and Kenneth were understanding and got me taken care of and Cameron did a good job showing me the rest of the features during delivery. Great experience overall and would recommend to anyone shopping around for a new car. More

Report | Print

Rick Dike I have bought my last 3 Ford F-250 from Rick Dike at Five Star Ford and will buy the next three from him as well. I call and tell Rick what i'm looki I have bought my last 3 Ford F-250 from Rick Dike at Five Star Ford and will buy the next three from him as well. I call and tell Rick what i'm looking for and he finds it and has the paper work waiting for me when i come in. I am in and out in a breeze. the entire staff's professionalism is outstanding and i am treated like i matter. More

Report | Print

It's not too good to be true! It's that good, and true! This will be long, so let me give the quick summary first: This dealership is great. Worth it even though my husband and I live 40 minutes away and th This will be long, so let me give the quick summary first: This dealership is great. Worth it even though my husband and I live 40 minutes away and there are multiple Ford dealerships closer (one less than 10 minutes from our house). I couldn't recommend it enough. Work with Sam Limo! Now for long: I started the process of buying an Edge at the Five Star Ford dealer closest to my home (so don't think all Five Star Fords are the same!). I went in with all my research done (knew value of my trade-in, had my credit score, had researched the Edge model I wanted extensively for features/price). I don't think this particular dealership liked that at all. It was very high pressure from the get go. They wanted to immediately run my credit (which I declined), get my appraisal (which I stated I wouldn't be selling until I got an offer from Carmax the next morning) and get me to SIGN a paper saying 'if they can get me a number on the Edge, and my appraisal I would buy' (It was a post it....). They wouldn't agree to numbers I liked, they very much low-balled me on the trade-in (because my tires were old/blah blah blah) and they said they 'weren't privy to any interest rate specials (even though Ford was offering a 1.9% rate on their website). They played the "let me talk to my manager" but of course I had to sign my name first...Long story long...I left because I couldn't trust a word they said and I told my sales person as much. Insert me calling/emailing with a few other dealers and eventually giving up on Edge. Couldn't get exactly what I wanted in DFW and I wasn't liking any of the dealers enough to go through the process of ordering a vehicle. I then switched gears and started shopping seriously for an Acura RDX but had the same bad feeling towards the dealers I was engaging with (who had what I wanted on the lot). So I ended up in a position again to have to order a vehicle. Now enter Five Star Ford in North Richland Hills. At that point I decided I would open up my specs for what Edge I would be happy with and found three I liked on the lot at Five Star Ford. I promptly called the online number and Sam Limo picked up. I asked specifically if they had the 3 vehicles ON THE LOT (and he informed me they had 2 ready to go and one in a storage lot near by) - didn't want the game of getting there only to find out "OOPS! we don't have that one after all" so I appreciated his clarity. We showed up later that night (a few minutes late - sorry Sam!) and when he came to greet us he had the keys in hand to the vehicles that he said were on the lot and again asked if we wanted him to get the one in storage (we said no). We drove one vehicle. Hemmed, hawed, looks inside/outside at the other one (I had already drive that model just wanted to see it again because the interior was very different) and even looked at another one I saw from afar on the lot. Tested out the parking sensors for 15 minutes. Drove it again. All the while Sam stood to the back ready to answer questions but pretty much staying out of it. Since we'd already done so much test driving (had even rented and Edge for a week) we were ready to make a move if the car on the lot met our specifications and we decided it did. At that point we went inside and Sam pulled up the website (I had taken a picture thinking they may change the website because the price listed was so good according to my research) and there was the price as it stood before. He said "here is the break down and this is the price I can offer you". NO HAGGLING. I could have haggled I suppose but I was just so pleased. This is the advertised price, and it is the same price I'm offering. To me that was worth the *possible* $300 I *might* have been able to scrape off. It was just so straight forward and easy and honest. No dealer add-ons! (they offer you a few but you can turn them down or accept, they are NOT FORCED and are not added in during financing). He ran my credit at this point which he came back and told me honestly would qualify me for a great rate (none of that trying to make me question my score and my potential interest rate). He also offered to get my trade in appraised (after we agreed on car price and confirmed my credit would be no issue) and it came back $1500 less than Carmax (which is normal and not unexpected to me at all due to Carmax's nationwide network to sell). The other Ford dealer was $3000 below Carmax to give context. So I said 'no thanks' and that was that. No haggling. Now to finance: my husband and I were like 'heeeeeere we go. that was too good now we'll pay the price'. But Nope! Freddie was great. Introduced himself, cut to the chase: here are the goals, etc. Then he said here is the best Ford rate you can get (we took dealer cash offer instead of special interest due to credit score getting us a good enough rate to save more overall) and it was higher than I hoped so he then shopped it around to a few select banks and got a rate about .7% lower. We said 'Ok!" and then we started paper work. He offered extended warranty, we said 'no thanks' he explained the cost/price just in case, we said 'no thanks' and he moved on. Seriously, just moved on! Then he offered some tire/wheel protection which actually seemed like a good deal but we had agreed previously in private to buy not $1 extra so we said 'no thanks' and he moved on. I feel like he offered one more thing but then when we said 'no thanks' began printing out everything for us to sign! And that folks, was that! (I actually forgot my check book and it was 10pm at this point and I wanted to trade my car in before I took home the Edge so we agreed to come back the next morning for the vehicle). Finally, I did fill out a dealer sent survey the day after my purchase and I explained 3 points of confusion I had (I gave them excellent a few "Very Good" scores). I got a call almost immediately from Sam explaining one point to me twice (I couldn't get it the first time) very patiently - I had been wrong in my confusion and he made sure I fully understood, not just took his word. And then on the other 2 things explained as well. Later I got a call from someone in Finance willing to explain again (and then wanting to hear my whole process because THEY DO CARE and they wanted to understand why I came from so far away). Then this morning ANOTHER call from director of finance making sure I was satisfied and had no further questions. WOW. Gave them a great survey score and they still read my entire response and called me 3 times to confirm all was well. I will absolutely try to buy my next car from Five Star Ford in North Richland Hills. I'm pretty sure they never once uttered 'what can I do to earn your business' (which to me is just words) yet they absolutely delivered on that front. LOVED IT. It is NOT too good to be true. Trust the reviews. And I personally recommend Sam Limo! More

Report | Print

15th vehicle purchase from 5 Star Pretty sure this F150 was our 15th purchase from 5 Star Ford. Frankly I lose count but what I don't lose track of is why we purchase our vehicles here Pretty sure this F150 was our 15th purchase from 5 Star Ford. Frankly I lose count but what I don't lose track of is why we purchase our vehicles here. They have a full and total understanding of what customers want, the path of least resistance. 5 Star Ford gets our complete endorsement. More

Report | Print