MM Ross

I had 500 questions and they were all answered with a smile I walked in only knowing I wanted a white vehicle and that I loved the exterior of the Explorer. Carlos Hernandez in sales was patient in not only ve I walked in only knowing I wanted a white vehicle and that I loved the exterior of the Explorer. Carlos Hernandez in sales was patient in not only verbally explaining what the different options were with the interiors of the Explorers but also showing me so that I could narrow down my options. He never once pushed me to buy the most expensive or hurried me up and I LOVED THAT! We got to meet Mr. Alfred and was just as courteous and willing to help. I walked in late in the evening on a Saturday and the guys in Finance Anthony, Jimmy, and MM Ross were amazing offering to hold the car I liked until Monday so that banks would be open to offer us a great interest rate. I'm in the accounting field and told them my time was golden especially during tax season. They made it so hassle free that we literally walked in and signed in no time and the car was ready to go as promised. We have used other dealerships in the past but don't ever recall a time the process was painless! Thanks FIVE STAR FORD...your name says everything. More

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new car great service , friendly staff. large inventory, great price range. great location in the area . will use five star ford service department. and s great service , friendly staff. large inventory, great price range. great location in the area . will use five star ford service department. and sales department. thank you. More

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March 2017 awesome car buying process I was very happy with my entire car buying process! Sam was very helpful friendly to myself and my daughters who accompanied us on the test drive. MM I was very happy with my entire car buying process! Sam was very helpful friendly to myself and my daughters who accompanied us on the test drive. MM was able to work a miracle and get me financed. Jim was friendly and quick in wrapping up signing all the finance papers. More

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Hands down the best ! Let me start by saying this isn't the first time I've used this dealership. The management and the finance team are highly seasoned professionals. Tha Let me start by saying this isn't the first time I've used this dealership. The management and the finance team are highly seasoned professionals. Thankful to have a group of people in a dealership that care so much. More

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Going the Extra Mile My husband and I went to Five Star Ford North Richland Hills yesterday looking to try and finance for a new truck. The first one to help us was Briann My husband and I went to Five Star Ford North Richland Hills yesterday looking to try and finance for a new truck. The first one to help us was Brianna and she worked long and hard gathering information and talking with management on our behalf. Also, Tony who we have bought two vehicles from before was hands on in helping before preparing a plan for a sale and after the sale getting into the truck and on line for what was needed. David Hill worked tirelessly all day getting us the best deal and interest rate. We have also purchased vehicles from him at least two other times and in our opinion he is the greatest asset that Sam Pack's could have. He is warm, friendly, hard working and truly cares about the customer. He is the reason we keep coming back. Thank you too to MM Ross for helping complete this deal. He was instrumental in the transaction and also a very warm and friendly man. Thank you so much for all of your help in obtaining another great vehicle. You have our business always. More

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Bought 2010 Mustang Convertible Came in to look for a Clean Used Mustang with low miles. Doreen took me to exactly what I had asked for. 2010 Gray Convertible with 43,000 miles. Told Came in to look for a Clean Used Mustang with low miles. Doreen took me to exactly what I had asked for. 2010 Gray Convertible with 43,000 miles. Told her I want it. I have X amount to put down and my credit is good but not great. She came up with the figures, approached Management, got approval. I am now driving the car I had Imagined. Thank you Doreen and Mr. Ross. Thank you, Five Star. More

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Buy ford, buy here Carlton and Robert was a wonderful sales professional. They have provided more than superior service and have made the experience a breeze. While i ha Carlton and Robert was a wonderful sales professional. They have provided more than superior service and have made the experience a breeze. While i have been in search for my new vehicle, I visited about 8 dealerships and did not receive service as such. I had an issue with my vehicle 2 days after my purchase but with the help of the Abrams brothers I was able to have my vehicles with in hours. Thank you once again for the support! If anyone is looking for a new vehicle or used I will refer Five Star Ford but for superior service and sales I will have to recommend Carlton and Robert Abrams! More

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Sold, Customized and Excited Five Star Ford is a great dealership, we've bought a handful of cars from them - not every experience has been the same but this last one was the best Five Star Ford is a great dealership, we've bought a handful of cars from them - not every experience has been the same but this last one was the best yet and I say it's because of our sales person, Danny Trauth. He has gone above and beyond what was needed to help us find the car, customize it and make us happy. Need a honest, genuine sales person that listens to your needs and wants then does what he can to help out - Danny is the guy! More

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Spencer goes above and beyond Spencer does go above and beyond to make the transition painless. He goes the extra mile to make sure everything is taken care of!!!! Great job. Spencer does go above and beyond to make the transition painless. He goes the extra mile to make sure everything is taken care of!!!! Great job. More

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Purchased a 2017 F-350 Superduty DRW I visited Five Star Ford in North Richland Hills, Tx a week ago on Labor Day 2017 looking for a 2017 Superduty dually 4x4. I was initially greeted by I visited Five Star Ford in North Richland Hills, Tx a week ago on Labor Day 2017 looking for a 2017 Superduty dually 4x4. I was initially greeted by the Sales Manager Rick Dike who was helping another customer, so he said he would send someone out to help me. Mr. William May came outside, and I introduced myself, shook his hand, and I told him what I was in the market for. He said "well let's go inside and look at the computer". I then asked if we could just walk down further on the lot so I could look at the Super Duty's that were clearly visible on the lot. Mr. May's response was "you can, I'll be inside".... I was totally shocked at his response and just said "ok". At that point I contemplated leaving because I could not understand for the life of me why a "salesman" would refuse to walk the lot with a new customer who specifically asked to view the on-hand inventory. I'm a visual person, I like to see and feel whatever I'm going to spend my hard earned money on. I decided to walk the lot by myself, and was pleasantly greeted by another Salesman Mr. Diron Lintz. I decided to stay and tell Rick what I experienced with William, and Rick expressed his sincere apologies, and took very good care of me from that moment forward. He set me up with Diron, who was the perfect salesman the entire transaction. I couldn't have been more pleased with the customer service I received from that point on, even with Anthony Snyder in Finance, and MM Ross (Finance Mgr.). Needless to say, I purchased a new 2017 F-350 Lariat Dually 4x4 that day! Mr. Willilam May definitely missed out on a good sale!! I would recommend this dealership. More

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