Letti Bozard

I wanted to say thanks again to Bozard Ford for another easy transaction in purchasing my wife's Ford Flex. The team at Bozard is special and always make buying a vehicle a simple and exciting process. I easy transaction in purchasing my wife's Ford Flex. The team at Bozard is special and always make buying a vehicle a simple and exciting process. I live 100 miles away and pass multiple dealerships because I know I will be taken care of at Bozard. Special thanks to Bart Mattman and Blake Teears for all their help!! More

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Messed up my truck They worked on the sync system and messed it up and sent me home with a vehicle that the system will not turn off and now I will probably have a dead They worked on the sync system and messed it up and sent me home with a vehicle that the system will not turn off and now I will probably have a dead battery. When I went to the dealership the sales agents are playing ping-pong and the service agents are playing grab xxx instead of doing their jobs. stay away from this dealership. Never had this problem with Nissan or Toyota More

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went to fix old truck ended up with new one I have used this dealership before, My family has been doing business with Bozard Ford since late 1940's early 1950's sorry aging parents that's what I have used this dealership before, My family has been doing business with Bozard Ford since late 1940's early 1950's sorry aging parents that's what they remember. Between my Step Father ,Mom , Father and Step Mom brother myself since 1982. And .i was suppose to go in to have my 2013 F-150 worked on and was talking to Mrs Sonya Miller in the quick lube and told me about a sale up front and recommend to me to see MS Jena Thomas, Ms Thomas showed me a 2018 F-150 XL and she presented me a good deal and Mr Patrick Robertson helped alot with a decent trade in allowance for my 2013 F-150 STX , Mr Garcia arranged the financing and added a few toys to make my life easier and all but the few things I had to purchase for it Was done by Mr Billy Arndt due to a Mis communication on my part I had to wait about 3 hrs to finish deleivery of the new truck wasnt nobodies fault but mine and mine alone for that screw up. but The most interesting very polite and very cheerful young lady was the "Director of First impressions" Ms Hailey I really enjoyed her inner beauty as well as her friendliness and she actually cared if I was being cared for and comfortable Her Mom did a good job with her being soo young and all I took her for being much Older! LOL the only compliant i have is some of the Toys and gadgets where over priced and expensive you could get less else where like Oreilleys or Napa prime example is rain shades for the doors $130.00 when I got them at O'Reilleys same thing for $85.00 big difference but hey the people are great clean and Fun dealership had the deal done in a matter of 2 to 2 hrs 30 min . i was suppose to pick up the new truck on Saturday but went on Friday afternoon instead, see not their Fault at all I had to wait it was my fault for failure to talk to these folks !In the past i have dealt with Mr Bressler in the quick lube and Ms Bueno and Mrs ( Roberson) Miller now I wish her and her New husband the best in their new life together all are great diligent people > And I knew Letti and Bo Bozard most of my Life we all grew up together .! Its like coming home and doing business with friends and keeping our money Local in the ST Augustine community. More

by mda2172 Verified Customer Verified Customer

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Superior Attention The attention to my purchasing requirements and vehicle needs was superior. They listened and then they went to work. in short measure I had 4 excel The attention to my purchasing requirements and vehicle needs was superior. They listened and then they went to work. in short measure I had 4 excellent vehicles to choose from that met every detail I specified. Gregg Steinberg and James Oldham were nothing short of extraordinary in their work ethic and superior in their professionalism. The 2015 Honda Accord I drove off in was meticulously prepared and detailed for me. I was delighted in the entire process and grateful these two gents were in my corner the moment I walked onto the lot. Cudos to these two friends and cudos to Bozard leadership for having the wisdom to have these men in their employ. Letti .. Bo ... y'all did good. Theodore C. Polet More

by TCPOLET Verified Customer Verified Customer

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Awesome as always Tom took his time with me, working mostly my text and email, to help me replace my Explorer. I looked at several models, then chose an awesome Escape Tom took his time with me, working mostly my text and email, to help me replace my Explorer. I looked at several models, then chose an awesome Escape lease! More

by williamshad4 Verified Customer Verified Customer

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Amazing dealership From start to finish Bozard ford made it easy to purchase a new car. Thank God they are here in my hometown. I’ll be back again and again. From start to finish Bozard ford made it easy to purchase a new car. Thank God they are here in my hometown. I’ll be back again and again. More

by REDFISHERKW Verified Customer Verified Customer

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Excellent The night service manager stayed until the tow truck arrived with my vehicle around 10pm. Provided a loaner vehicle while mine being repaired. Service The night service manager stayed until the tow truck arrived with my vehicle around 10pm. Provided a loaner vehicle while mine being repaired. Service kept me aware of work in progress. More

by jsickman Verified Customer Verified Customer

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Bought my first Ford The sales team here is top notch. They are so friendly and genuine. Letti and Steven helped me pick out the perfect car for my daughter and I, Rick ma The sales team here is top notch. They are so friendly and genuine. Letti and Steven helped me pick out the perfect car for my daughter and I, Rick made the finance process really quick and easy, even with my not so perfect credit. Thank you to this amazing team for being so courteous. They don't treat you like just another sale. They treat you like family. Thank you Bozard Ford!! More

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OUTSTANDING!!! My parents wanted to surprise me with a car for my upcoming graduation. Thankfully, the associates at Bozard Ford said they would help! This, by far, My parents wanted to surprise me with a car for my upcoming graduation. Thankfully, the associates at Bozard Ford said they would help! This, by far, was the single best surprise in my life! They went above and beyond all my parents expectations! I don’t remember all the people’s names who were involved, but I want to say thank you to them all! More

by ricklacykoda21 Verified Customer Verified Customer

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Worst Experience in my years of owning cars I purchased likely the most expensive vehicle on the lot. The first time in many years an American made vehicle. WIthin 6 mos I got 3 notices of rec I purchased likely the most expensive vehicle on the lot. The first time in many years an American made vehicle. WIthin 6 mos I got 3 notices of recalls and my sunroof would not open. It took 5 visits to get it fixed, one because they had to order a screw. I got a general letter from one of the franchise owners and when I called to let her know my experience she wouldn't take my call. I did get a call from a customer service rep. and she said she would address the issue and they had failed me on at least two occasions. She assigned me a with a new service rep and said that she dealt with the issue. She also scheduled me with a new appointment and said they would make it up to me. When I arrived it was apparent that all she did was schedule a new appointment. Each time I went in I had to rent a car as they do not provide loaners. I would never buy another car from this dealerships and have steered many potential customers away from them. They are a high volume shop who gives up on the customer after the sale. More

by JACKMCGRATH53 Verified Customer Verified Customer

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