Jose Garza

Service Like A Pro The service department has been very professional and fair to me over the last 4 years. They have taken of my 2013 Explorer Limited and have gone out The service department has been very professional and fair to me over the last 4 years. They have taken of my 2013 Explorer Limited and have gone out of their way to make things right. Some of my repairs have been under warranty. The service was done right with no questions asked. More

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Extremely helpful,great staff, and goes the extra mile. Had a great staff with the purchase before and after the sale. Reviewed all the gadget and bells and whistles. My wife and I are both handycap and Had a great staff with the purchase before and after the sale. Reviewed all the gadget and bells and whistles. My wife and I are both handycap and I needed help setting up the trailer backup assist. John Little andCrystal Sanders had up bring the truck and boat trailer to the dealership and helped me set it up. We are so great full to them for the extra kindness they showed. More

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Thank you Five Star Service Department! Jose Garza is the BEST customer service rep. He has not only taken care of me, but when I refer my friends to him, he takes care of them as well. He Jose Garza is the BEST customer service rep. He has not only taken care of me, but when I refer my friends to him, he takes care of them as well. He is highly professional and courteous. It is nice to have the confidence in a rep and a service department that I happily refer my friends to. As a disabled older single woman who knows there is a target on my head for stating work needs to be completed that doesn't, Jose and Five Star take care of me. Having raised with a mechanic I know they are taking good care of my car. Everyone is courteous, professional and helpful. The review of things needed for my car, the estimate of the cost and the low pressure as to when to complete it. Thank you, Jose and Five Star Service for taking care of me and my referrals!! More

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Great Sales and Service Staff I've been purchasing vehicles from this dealership for well over 10 years and continue to be pleased with the level of service they provide after the I've been purchasing vehicles from this dealership for well over 10 years and continue to be pleased with the level of service they provide after the sale. I'm the "car guy" in the family, so when friends or family are looking to purchase a Ford, this is the dealership I point them to. Last week I took my mother's Ford Focus in for some warranty work. As usual, Jose from the Service Department kept me informed as to the status of the repair. I used to despise dealing with Service Representative, but when it comes to needing to get my Fords worked on I know I can count on Jose keeping it honest and getting any problems remedied in a timely manner. More

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Excellent! Great service from Jose Garza and the service department. I always feel valued and appreciated when I go into the service department at Five Star For Great service from Jose Garza and the service department. I always feel valued and appreciated when I go into the service department at Five Star Ford. More

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WE FELT WELECOME We dealt with Carlos, Joe and Tut. They made us feel very welcome and that they really cared about what we wanted and needed. We took my mustang up fo We dealt with Carlos, Joe and Tut. They made us feel very welcome and that they really cared about what we wanted and needed. We took my mustang up for service and found the perfect truck for us while we were there. I never thought we would be a 2 Ford family! More

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buying a used car Randell was great. Helped us pick out the perfect vehicle. Thanks again Randell. Was interested in several vehicles. He was able to put us in on Randell was great. Helped us pick out the perfect vehicle. Thanks again Randell. Was interested in several vehicles. He was able to put us in one for the right price. More

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5 Star Gets It Done I came to five-star Ford because my Ford fusion was having service issues. My Fusion was not repairable due to a mystery issue and then my service vis I came to five-star Ford because my Ford fusion was having service issues. My Fusion was not repairable due to a mystery issue and then my service visit became a Ford buy back! Everyone at Five Star Ford was awesome in making the nightmare bearable, Robert M pushed Ford and followed through as far as he could to pass it on to Josh and Tony H.to close the deal. I've bought my other two Fusions here through Spencer Southwell and was pleased to buy my third from my favorite salesmen!!!! Thank you everyone, see you on the next one!!! More

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cost not as advertised Went to Five star Ford with a coupon for what they call The Works oil change advertised at $34.95. After completion was charged $27.29 for parts ( oil Went to Five star Ford with a coupon for what they call The Works oil change advertised at $34.95. After completion was charged $27.29 for parts ( oil & filter ), and $19.50 labor for a total of $46.79 before Taxes. This total was then discounted $5.00 leaving a total of $41.79 before taxes. Obviously the advertised price is a scam used to get you to come to their service department. Although I have no problem with the work, I work to hard for my money for them to abuse their advertised pricing this way. More

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Vehicle purchase. We are very happy with our new purchase. The salesman Mr. Eddie Laguana is very courteous. I highly recommend seeing him for your next car purchase. T We are very happy with our new purchase. The salesman Mr. Eddie Laguana is very courteous. I highly recommend seeing him for your next car purchase. This is our second purchase at Five Star Ford! We are very pleased with the overall service. More

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