Back
Contact Me
Jose Garza
Jose Garza at Five Star Ford

Jose Garza

Service Advisor

Five Star Ford

6618 NE Loop 820
North Richland Hills, TX 76180

not yet
rated
25 Reviews

I have been in this business since 2002. I started working as a service writer in 2007. I joined Five Star Ford in 2010. I got married in 2005 and have two kids.

Employee Video

not yet
rated

25 Reviews

25 Reviews of Jose Garza

September 25, 2024

Dealership Rating
Employee Rating

Customer service was good but the truck went in with working AC. They found an issue with the AC and wanted $800 to fix it. I declined and got the truck back with no AC. Their response? You can brin More

by Memyselfandi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 26, 2024

Five Star Ford responded

Please reach out to the service manager in order to resolve any concerns at (817) 849-3248 . We can not see any records of this due to no name on survey. We care and want to help.

June 07, 2024

Dealership Rating
Employee Rating

Double sucker punched! Bought a new car; paid for extended warranty and premium maintenance plan; maintained as manual directed; serviced only at Five Star to 90,000 miles, More

by Sharon.beeman1983
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Lee Clanton

Jun 11, 2024

Five Star Ford responded

We're truly sorry to hear about the issues you've faced with your vehicle's engine. We understand how frustrating and disappointing this experience must be, especially after diligently following all the maintenance recommended by Ford Motor Company. To clarify, Ford Motor Company provides a Powertrain Warranty for up to 5 years or 60,000 miles, whichever comes first. You also opted for an extended warranty that offered additional coverage up to 75,000 miles, demonstrating your commitment to maintaining and protecting your vehicle. However, as your vehicle has now exceeded Ford’s warranty by 40,000 miles and the extended warranty by 29,000 miles, it unfortunately falls outside the coverage limits. We understand your frustration, and while we empathize with your situation, we believe we have been transparent about the warranty and coverage you purchased. Regular maintenance can help extend the life of vehicle components, but it does not guarantee immunity from major failures such as an engine breakdown. Regarding our $500 offer, we want to clarify that this was based purely on the mechanical condition of your vehicle and the cost involved in bringing it to a resalable condition. According to Manheim auction data, the average auction price for a vehicle like yours is around $8,300. The cost of a remanufactured engine can range from $5,000 to $6,000, with additional labor costs of approximately $2,000 for replacement. Our offer reflected these considerations and was not influenced by the physical condition of your vehicle or the new tires. As for your concern about a potential recall for the engine, this decision rests solely with Ford Motor Company and the National Highway Traffic Safety Administration (NHTSA). We, as a dealer, have no authority or influence over recall decisions. We recommend contacting Ford Customer Service at 800-392-3673 to discuss any potential issues with your engine. We genuinely regret the inconvenience you've experienced and hope this response provides some clarity on the situation. Please feel free to reach out if you have any further questions or concerns.

January 22, 2022

Dealership Rating
Employee Rating

The dealer, sales and service personnel are very friendly. knowledgeable and helpful. Especially salesman Alfred El-Darazi. I would recommend him to any friends wishing to purchase a new vehicle. More

by gfjennings
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alfred El-Darazi , Siva David "MIT" Christos

May 25, 2021

Dealership Rating
Employee Rating

My family and I have worked with Rick Dike at Five Star for some time and bought a dozen cars from him between the three of us. He always makes buying a new vehicle a pleasant experience! Once again he c More

by Bruce K.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rick Dike, John Little , Chris Adams, Derek Haines, Ezra McDaniel

October 15, 2020

Dealership Rating
Employee Rating

Great good job guys keep up the good work ❤️❤️❤️ Love everything that you guys are doing this year.cannot wait until the 2021 Ford F-150 to come . More

by Lshanchell50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ken McLemore, Karena Favela

May 12, 2020

Dealership Rating
Employee Rating

Jose has been helping me with my vehicles for years and I would highly recommend him. I have gone to other dealerships and been told that I need very expensive items repaired. I went to Jose and he has the More

by Slickwilly_x
Recommend Dealer
Yes

May 14, 2019

Dealership Rating
Employee Rating

Happy repeat customers My 2nd vehicle purchased at 5 star ford, love the vehicles and the dealership and people are great! Can’t wait to return for my 3rd vehicle! Nick Co More

by Explorerdad900
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joshua Fichter, Eddie Laguana , Nick Cox, Doreen Parker Bainbridge, Bubba Smith, Jesus Valles

November 17, 2018

Dealership Rating
Employee Rating

Best dealership again The atmosphere at 5 Star is so relaxed. Ollie who is my salesperson, has been with Five Star for many years. She makes the car buying experience as More

by Carey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ollie Jackson , Joe Vazquez

February 08, 2017

Dealership Rating
Employee Rating

Great car buying experience. A great car buying experience. This is the 8 or 9th vehicle I have purchased from 5 Star Ford. I am very pleased with the sales, service and parts dep More

by NO!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Diron Lintz , Anthony Snyder

August 27, 2016

Dealership Rating

Great no hassle dealership all positive Our experience at 5-Star was very positive. Ours sales person, David, was excellent and helped us find the truck we were asking for and achieve the d More

by Veteran47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: CarPro Show , Ricky Buyers, David Hardick, Anthony Snyder

1