John Little

The best and unparalleled customer service ever After my very first visit to the dealership I was convinced that this is the car dealership that I would feel most comfortable buying my car from and After my very first visit to the dealership I was convinced that this is the car dealership that I would feel most comfortable buying my car from and servicing my car at. John Little went above and beyond to help me choose, purchase and take delivery of the car I wanted. The customer service and support he provided were really showing that he is there to help me find the car I want. The entire time he was ready to go out of his way to make things easier for me during the transaction and the delivery of the car. Crystal Sanders was also extremely friendly and helpful. Anthony Schneider answered all my questions about the paperwork in the best and easiest to understand way. Bob Carmack’s personal attention made me feel welcome even when I was trying to reduce the price, which was already amazing. I not only got a great deal on the car I wanted but when things become a bit difficult because of a paint discrepancy caused by the manufacturer, I was treated very professionally by everybody at 5 Star Ford, and even the General Manager Terry Rich simply did everything possible including going out of the traditional way of handling such situations, just to make me happy exactly like he said he would. From the sales personnel to the General Manager, the customer service, care and personal attention I received while buying a new car from 5 Star Ford were absolutely unparalleled. 5 Star Ford sets apart from the rest of the car dealers with its amazing customer service and care and it truly deserves its name - 5 Star Ford. Thank you very much for the amazing customer service. More

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New Truck Purchase Crystal Sanders and John Little were probably the best sales team I have ever dealt with when buying a new vehicle. Crystal was instrumental in my de Crystal Sanders and John Little were probably the best sales team I have ever dealt with when buying a new vehicle. Crystal was instrumental in my decision to purchase a Ford. John was very attentive and helpful when it came to driving and the features of the vehicles. I plan to take my son to purchase his first vehicle from Crystal and John. More

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Getting a New Edge Crystal Sanders and John Little were professional and very courtesy to deal with. Also would like to commend Tony Snyder for making my wife smile dur Crystal Sanders and John Little were professional and very courtesy to deal with. Also would like to commend Tony Snyder for making my wife smile during all the paper work All three of them were a pleasure to work with. l will recommend them very highly to my friends More

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18th Birthday Surprise for Daughter John Little and Crystal Sanders went above and beyond to help me surprise my daughter for her 18th birthday/early graduation gift. Best experience eve John Little and Crystal Sanders went above and beyond to help me surprise my daughter for her 18th birthday/early graduation gift. Best experience ever purchasing a vehicle.They are the most genuine, caring, honest and friendly people. Kenny Wilder was great as well. He got me in and out of finance with no surprises. They did exactly what they said they would. I highly recommend John Little and his team. Jimmy Mathews was very patient and helpful in showing my daughter everything about Sync. He's extremely knowledgeable, kind, and humble. Thanks to everyone! My daughter is still very appreciative and excited. More

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Outstanding buying experience ! Both John and Crystal went above and beyond helping me find the Escape that Fit my needs, as well as a price that was better than I expected. John to Both John and Crystal went above and beyond helping me find the Escape that Fit my needs, as well as a price that was better than I expected. John took the time both on the test drive and on delivery to insure I was very familiar with the various aspects of my new vehicle. To me, this is what the car buying experience is all about. I will most certainly be buying my wife her Focus from John and Crystal. Thank you! More

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Great experience I had a wonderful experience working with Crystal Sanders and John Little to find a new car for me. They were both attentive in listening to my needs I had a wonderful experience working with Crystal Sanders and John Little to find a new car for me. They were both attentive in listening to my needs for a new vehicle. I am very happy with the Focus I ended up with, and I would certainly recommend working with both of them. This dealership offers the best deals on new Fords as compared to any other dealership in DFW. If you're looking for a hassle-free car buying experience, this is the place you want to go to! More

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great job understanding to work with .. communication is fanstasic and did good job on the ford pick up truck of 2013 .... funny man and offer us water or our understanding to work with .. communication is fanstasic and did good job on the ford pick up truck of 2013 .... funny man and offer us water or our needs More

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2014 Ford Fiesta Crystal Sanders and John Little provided great service. Crystal went over numbers in detail when I called and answered all of my concerns with patienc Crystal Sanders and John Little provided great service. Crystal went over numbers in detail when I called and answered all of my concerns with patience and expertise. When we arrived at the dealer John was available to show us some vehicles on the lot. Since what I was looking for was not at the lot we looked online and were able to find a vehicle at a sister lot that matched what I was looking for. John and Crystal moved quickly to make sure we got the car at this lot immediately. John was very patient and took his time listening to us and understanding what we wanted. Crystal stepped in as needed to provide feedback and get the paper work moving along. This was the 1st experience I've ever had that I was not stressed or pushed to buy at a car dealer. Although the team I worked with was short handed they did everything to make sure it was still a pleasant experience. Oh and let's not forget Anthony! He also did a great job listening and understanding our bottom line. He was friendly and gave us the peace of mind we needed. I have to say, I went there skeptical but left a very satisfied customer and will be recommending this dealer to anyone looking. Great team work! A++ More

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Knowledeable about their product Worked primarily with Kevin Jones to purchase my Ford Escape. He was extremely knowledgeable aboout the vehicle, the different models and optional e Worked primarily with Kevin Jones to purchase my Ford Escape. He was extremely knowledgeable aboout the vehicle, the different models and optional equipment to help me get the right vehicle with the equipment I wanted. His other team-mates (Crystal Sanders and John Little) were also very helpful in providing assistance with information about the vehicle I was considering purchasing, More

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Greatness The people I worked with were really great. They knew I wanted a vehicle and they were able to work it out with my bank. Thank you so much Crystal, Jo The people I worked with were really great. They knew I wanted a vehicle and they were able to work it out with my bank. Thank you so much Crystal, John, Kevin and Bob. y'all are great. More

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