John Little

Great New Truck Purchase This was the best overall experience that I have ever had purchasing a new vehicle! I visited once while trying to select between several different ma This was the best overall experience that I have ever had purchasing a new vehicle! I visited once while trying to select between several different makes/models and Dave really gave me a lot of good information about the F150 including the most popular configurations and arranged a test drive. No push to buy something right away. When I decided on the Ford and came back with my wife, Dave was again patient with our questions. He found the truck we were looking for in the preferred color and got us a great price. We drove it home that day. More

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Unbelievable,Outstanding,Great,Satisfied From the moment I walked in the door at Five Star Ford my instincts told me that this was like no other dealership I had ever visited. I was hesitant From the moment I walked in the door at Five Star Ford my instincts told me that this was like no other dealership I had ever visited. I was hesitant to believe this because of my experience with other dealerships that I had dealt with in the past. Like being pressured by the salesperson and if I didn’t agree with them they would always bring in another person and double up on me. I had never walked out of a dealership after a purchase without feeling like I had been taken advantage of. Never had a feeling of satisfaction with the deal I had signed. Well, my instincts were correct. The first person I visited with was Crystal Sanders. To my surprise she let me do most of the talking and she really listened to what I had to say. After me explaining what I was looking for she let me see and drive the truck that I wanted. She explained all of the cost involved and told me the price that she could sell the truck for. She never put any pressure on me to buy even after I told her I would like to get a price from one more dealership. She told me that was fine and to give her a call if I had any questions. I visited another dealership and looked at the same truck that I had looked at when I was at Five Star. They gave me a price that was much more than Five Star. I thanked the salesperson and was ready to leave and before I could get out of my chair another person appeared and they started the double team thing. I just got up and walked out. I called Crystal and told her I would be out the next day and sign the deal. When I returned to Five Star I then met John Little who worked with Crystal. I call them a team because I got the same polite service from John as with Crystal. I was eager to get the truck and I know I was a jerk a few times but John and Crystal stayed with me. They understood that the ordeal of buying a new vehicle was stressing me out. They made my purchase stress free. When I drove off in my new truck I was truly satisfied with the deal. After I had the new truck at home for a few days I was on a ladder in my garage and noticed that on top of the cab there were two small indentions that we didn’t notice before I left Five Star. I called John and he asked me to stop by the next day so he could have a look. When I brought the truck back John look at it and told me that he wanted Michael Huntzinger the Director of New Vehicle Sales to have a look. Michael took a look and told me they would give me a vehicle to drive and leave my truck there for five days and they would take care of the two small indentions. Apparently he could see the disappointment on my face because he said we have another new truck on the lot just like yours and if you would feel better about things we can go inside and redo the paperwork. I had already put a couple hundred miles on my truck but he said don’t worry about it the price stays the same we just need to redo the paperwork. He, like Crystal and John did not want me leaving Five Star without being completely satisfied. I have bought a number of vehicles during my seventy-six years on this earth but when I drove off of Five Star’s lot in that new truck was the only time that I have ever felt good about the deal and very, very satisfied. And that feeling was because of the hard work by Crystal, John and Michael. If for some reason I had to leave Texas and move to California or New York and it was time for me to buy another vehicle I would fly to the Dallas, Fort Worth area and go to Five Star Ford in North Richland Hills, Texas. More

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Helpful and Friendly with Great Service I really appreciate the time and effort that Crystal and John spent to help me with my truck purchase. They were knowledgeable, easy to work with, an I really appreciate the time and effort that Crystal and John spent to help me with my truck purchase. They were knowledgeable, easy to work with, and very friendly. They were very responsive to my requests for information and helping me sort through the many available options. When I decided what I wanted, they went to work and found my truck within a day. They also introduced me to Sam O'Reggio and his team who helped me get the information I needed as far as other accessories and getting the truck ready for delivery. Thank you Crystal, John, and Sam. I really appreciate your professionalism. More

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New ford experience I just traided up from an F-150 eaco boost XLT to a F-150 King Ranch loaded out and may i say that salesman Rick xxxx took me by the wing and made my I just traided up from an F-150 eaco boost XLT to a F-150 King Ranch loaded out and may i say that salesman Rick xxxx took me by the wing and made my new truck experience a breeze and before i knew it i was heading home in my new ride , special thanks to John Little for educateing me on and about how all the bells and whistles work . More

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Great buying experience! Worked with Crystal Sanders on the purchase of my new F-150. She was instrumental in getting as much money as possible out of my trade-in, and she ne Worked with Crystal Sanders on the purchase of my new F-150. She was instrumental in getting as much money as possible out of my trade-in, and she negotiated a very fair price on the new vehicle. All of the negotiations were handled via e-mail and just a few phone calls, which is exactly the way I wanted it. No games - just a straightforward sales process which respected my time. Everyone at the dealership was extremely friendly. John Little helped out when it came time to pick up the new truck (Crystal was off work) and he did an excellent job in going over all of the features of the vehicle, and in making sure that the truck was flawless. The only minor issue throughout the process came when we had to meet with the finance guy, Joe Vasquez. We were kept waiting for about ½ hour while he was meeting with what appeared to be a couple of other finance guys. Meetings with customers should take priority. More

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Great Deal! I want to day a big THANK YOU to Crystal Sanders, John little and William Green for helping us by our Diamond in the rough Truck. You took the time a I want to day a big THANK YOU to Crystal Sanders, John little and William Green for helping us by our Diamond in the rough Truck. You took the time and patience to help us in this experience. More

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I live in Grapevine and would not purchase a car from Grapev John Little and Crystal Sanders listen and don't try to upsell me unlike Grapevine Ford.This is the 2nd vehicle I've purchased from 5Star and probably John Little and Crystal Sanders listen and don't try to upsell me unlike Grapevine Ford.This is the 2nd vehicle I've purchased from 5Star and probably not the last. More

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Painless, from start to finish. Our experience, from start to finish, was very pleasant. The salesman, John Little and his 'partner', Crystal Sanders, handled everything rather quic Our experience, from start to finish, was very pleasant. The salesman, John Little and his 'partner', Crystal Sanders, handled everything rather quickly and very efficiently. John was very professional and did not gave a very positive vibe throughout the sale. He wasn't pushy and took his time to show every part of the vehicle to us. We negotiated a tad and with John's help, we reached an agreement we could all handle. Tut Edwards handled the financing portion of the deal and our experience with him was unforgettable. Tut is great with people and it was enjoyable to work with him. Overall, Five Star Ford has exceeded any expectations we had going into this purchase. Thank you! More

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John Little & Crystal Sanders were wonderful Great experience with Five Star Ford. Thanks to John Little and Crystal Sanders I was able to purchase a new car. The only issues in the sale was a ve Great experience with Five Star Ford. Thanks to John Little and Crystal Sanders I was able to purchase a new car. The only issues in the sale was a very long day, just about 8 hours. I understand it was end of year and dealership was very busy but it ended in a very long day. More

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Great experience buying our granddaughters graduation gift It is good to have a relationship with a sales team that makes our choices good not the first but nor will it be the last It is good to have a relationship with a sales team that makes our choices good not the first but nor will it be the last More

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