Jeff Sparks

First Class Service An issue arose with my MKZ while on travel in Virginia. I telephonically contacted Bozard and they provided me with guidance that allowed me to get b An issue arose with my MKZ while on travel in Virginia. I telephonically contacted Bozard and they provided me with guidance that allowed me to get back home to Florida. I made a service appointment during that telcall and brought my MKZ in immediately upon my return. They provided a loaner car which I had for several days as a part had to be ordered. My vehicle was serviced well within the timre frame expected with all problems corrected and within warranty. I purchased my MKZ and have had it service only there ever since. It is truly a top flight operation throughout and an outstanding representative of the Ford/Lincoln family. More

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Exceptional customer care Everyone at the dealership is always responsive to their customers needs. We are always greeted by our names and offered an appropriate beverage. Th Everyone at the dealership is always responsive to their customers needs. We are always greeted by our names and offered an appropriate beverage. The service department is always prompt and keeps us updated. More

by Beach Babe Verified Customer Verified Customer

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Driver Seat track repair and new brakes all the way around Great customer service on a first name basis. Repair work done before promised time and met all expectations. Jeff Sparks and Bozard have taken care o Great customer service on a first name basis. Repair work done before promised time and met all expectations. Jeff Sparks and Bozard have taken care of my family and myself for years, will always recommend them. More

by Pbaker904 Verified Customer Verified Customer

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Excellent customer service, notably from Dawn and Stuart. Very Professional approach beginning when I entered the facility. Dawn and Stuart were extremely helpful & courteous. I needed information regarding Very Professional approach beginning when I entered the facility. Dawn and Stuart were extremely helpful & courteous. I needed information regarding leased vehicles and Jeff Sparks immediately left his desk to walk me into the sales area and found help for me there. More

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Super We were notified to have the wife's 16 Fusion to have the Auto Butler treatment. I work M-F 7-5. Wife called and explained this problem. We were able We were notified to have the wife's 16 Fusion to have the Auto Butler treatment. I work M-F 7-5. Wife called and explained this problem. We were able to drop car one evening, was given a free loaner car, then picked up her car next evening. The $19.95 wash was dropped also. Everyone we met was very helpful. Could not ask for better service. More

by doug.poston Verified Customer Verified Customer

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Bluetooth fix My Bluetooth needed to be updated. Jeff Sparks was kind and went above and beyond to make sure it worked, which it was. He also offered to wash and va My Bluetooth needed to be updated. Jeff Sparks was kind and went above and beyond to make sure it worked, which it was. He also offered to wash and vacuum the truck, but I had to pick up my son at school. He said when ever I can please bring the truck back it so we can detail your truck for you. Anytime. Very kind. Very professional. Henry Rowe also spoke with my husband on the phone prior and took the time to go over our issue and was very professional and kind. We love our truck so much. It is our perfect family vehicle. Bozard Service center goes above and beyond. Superb. More

by HAR1019 Verified Customer Verified Customer

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did Great! Jeff Sparks always takes excellent care of my my cars. Loaner was great! Marcia Nelson went the extra mile to help out as well. All Excellent! Jeff Sparks always takes excellent care of my my cars. Loaner was great! Marcia Nelson went the extra mile to help out as well. All Excellent! More

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Excellent experience from start to finish Bozard has a very accommodating, pleasant and talented group of people. From the sale to the service, they have been excellent people with whom to wo Bozard has a very accommodating, pleasant and talented group of people. From the sale to the service, they have been excellent people with whom to work. More

by Homeboy Verified Customer Verified Customer

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Treated right for seat repair Had a factory defect in the leather seatback that kept growing worse over time. Ford did not want to fully pay for the replacement, but between the se Had a factory defect in the leather seatback that kept growing worse over time. Ford did not want to fully pay for the replacement, but between the service team and the sales office, they covered it 100% and I am very satisfied. Great dealership and once again has shown me why I am a loyal customer of theirs for future Ford purchases, even though I have 4 Ford dealers closer to my house. More

by 2014-Fusion Verified Customer Verified Customer

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Excellent service at Bozard Ford they went the extra mile and keep working till they found what was causing the problem which was out of the ordinary kudos to the service writer Ford they went the extra mile and keep working till they found what was causing the problem which was out of the ordinary kudos to the service writer Jeff Sparks and the new service manager Greg Brown More

by ss1971454 Verified Customer Verified Customer

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