Jeff Crabtree

Our 2 Car Buying Experience My husband and I went in to trade in my 2013 Explorer for an Edge and an F150. William May took the time to really understand what we were looking for My husband and I went in to trade in my 2013 Explorer for an Edge and an F150. William May took the time to really understand what we were looking for and how much we were wanting to spend. I ended up in a fully loaded Ford Escape and my husband purchased an F-150 4x4 Texas Edition. We love our vehicles, and we love the way we were treated from start to finish. We love our new vehicles! More

Report | Print

Another Amazing Job!!!!!! I was in need of a bigger car for my kids and myself. I went in to talk to Alfred to see if there was anything he could do. My credit has gotten bette I was in need of a bigger car for my kids and myself. I went in to talk to Alfred to see if there was anything he could do. My credit has gotten better since I bought my first car from Alfred, but it is still not great. Alfred cares for my kids and my needs and said he is going to help me out. We drove a couple of different cars and Alfred was working in his head what would be best for me and for my financing. He did not work this deal to sale a car, but to take care of my family needs. I do not consider Alfred as my sales person, but as family. He always has my families best interest at hand. I am a customer for life!!!! At one point I met Jeff out on the lot and Alfred introduced me to him. Alfred told Jeff that he is going to present a deal to him in a bit and that they really need to help me for my family needs. Jeff said, "we will get it done". I was amazed at the confidence and willingness to help my kids and I. Very amazing people. I had to leave the dealership to go pick up my kids from school. Alfred said, "Jeff, you go get them and come back up here and your deal will be done." After I got the kids from school, I went home to get my check stub and text Alfred. He sent me a text that said, "Good job man, approved". They were able to get me approved for 1.9%. I was floored by their work and dedication. When my kids and I got up there, we worked with Anthony. Again, I felt like family. My kids and I went into his office and he interacted with my kids and was able to make the process go so easy. There was no surprises and he gave me options and told me that I do not have to take any of them, or could take them all. Again, he showed concern for my kids and myself. He was able to work this deal and get it approved. Not just so they could sale a car, but so they could help out a family!!!! The first time I bought from Alfred, I became a customer for life. After this purchase from Alfred, Jeff, and Anthony, I feel like I am a family member for life. I will never go to any other dealership!!! Thank you for all you have done for my kids and myself!!!!! More

Report | Print

Way better experience than I was expecting We purchased a truck from this dealer. I appreciate the respect and professionalism we received during our negotiations. Bob was very nice and did his We purchased a truck from this dealer. I appreciate the respect and professionalism we received during our negotiations. Bob was very nice and did his best to take care of us. Everyone we encountered was very friendly and polite. More

Report | Print

Great experience! From the first day to the last, Carlos and Brieanna were very patient and helpful. They were very kind as I asked several questions. They were also ve From the first day to the last, Carlos and Brieanna were very patient and helpful. They were very kind as I asked several questions. They were also very down to earth and realistic, as I filled them in on what I needed in a car. They helped me find a vehicle that exceeded my expectations. Even through a situation that was a little different in delivery; they kindly maintained their patience, kept me up to date, and had driving into the sunset with my perfect vehicle. Another name to mention is David in the finance department, he got my paperwork arranged and put together. We discussed prices/payments which,let's face it, can be a very hard thing to discuss. He made me feel like I had a voice in the matter. The day I received my new car, Carlos was so helpful in teaching me how to operate the functions in the vehicle and spent an extended amount of time reviewing details, as I am always full of questions. He didn't rush me or act put-out at all. Carlos has sold me this car, and as long as he's in this business, he'll be selling me my next. Five Star Ford is a wonderful dealership, and Carlos has easily earned them a lifetime customer. Sincerely, Nicole G. More

Report | Print

TIME WELL SPENT WITH GREAT STAFF❤️👍👍 This is my fourth car purchase from 5-Star Ford, Richland Hills. I live in Arlington, but I wouldn't go any where else. Doreen Parker and Jeff Crabt This is my fourth car purchase from 5-Star Ford, Richland Hills. I live in Arlington, but I wouldn't go any where else. Doreen Parker and Jeff Crabtree were the best in negotiating my 2017 Ford Escape Titanium. Doreen was always quick to reply to my MANY email questions prior to my onsite visit to actually purchase the car I wanted. I appreciated that very much. Jeff always helped me get the numbers right so I could afford what I wanted. Also, thanks to Ken McLemore who helped me set up my Ford Sync System. Finance Manager, Robert E. Leet, was extremely helpful in explaining my many payment options. Getting to visit, and talk with Sam Pack was an added plus. EVERY staff member I dealt with made me comfortable and treated me "like family". Thank you. More

Report | Print

Absolutely 5-Stars! We have purchased 6 cars from 5-Star and the service is amazing! Alfred, Jack and Jeff Crabtree made our experience personal and we will continue to r We have purchased 6 cars from 5-Star and the service is amazing! Alfred, Jack and Jeff Crabtree made our experience personal and we will continue to recommend 5-Star! More

Report | Print

Perfect Experience! This dealership was top notch! Carlton Abrams and Jeff Crabtree went above and beyond to make sure I purchased the car I wanted which was an ORANGE Mu This dealership was top notch! Carlton Abrams and Jeff Crabtree went above and beyond to make sure I purchased the car I wanted which was an ORANGE Mustang. They gave me suggestions and advice, but were in no way pushy like the dealers I had dealt with in the past. . The whole process was absolutely painless. So quick and professional. I felt like a member of the family by the end of the deal! Very friendly dealership - would definitely recommend. More

Report | Print

Expectations exceeded It has been a few years since I purchased a new vehicle. All I can say is that I had one of the best experiences ever dealing with five-star Ford. To It has been a few years since I purchased a new vehicle. All I can say is that I had one of the best experiences ever dealing with five-star Ford. Todd was an outstanding sales associate. Everybody that we encountered at the dealership was wonderful. Such a pleasant experience to deal with such a welcoming environment. I look forward to working with five star ford again in the near future. I will recommend you to all of my friends. More

Report | Print

Felt welcomed Definitely felt wanted and appreciated. It always seemed as if whenever I needed anything whatsoever, the sales people and the employees would work an Definitely felt wanted and appreciated. It always seemed as if whenever I needed anything whatsoever, the sales people and the employees would work and try their hardest to get it for me. Definitely coming back in the future. More

Report | Print

My experience at Five Star Ford NRH From the very first moment I walked into this dealership,I felt like family. From my sales person Al,to my financial guru Anthony,this was the best ex From the very first moment I walked into this dealership,I felt like family. From my sales person Al,to my financial guru Anthony,this was the best experience I have ever had a car dealership. I love this place and everyone of my new family. Thanks again More

Report | Print