Crystal Garrison

Russell Wright Rocks. The best service department on the planet. They always do a great job of taking care of everything and getting us in and out quickly. The best service department on the planet. They always do a great job of taking care of everything and getting us in and out quickly. More

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excellent service for out of town customers Our 2010 MKX broke down in St Augustine with brake problems, I was visiting this area, on vacation from Ontario Canada and this was three days before Our 2010 MKX broke down in St Augustine with brake problems, I was visiting this area, on vacation from Ontario Canada and this was three days before Christmas. We were literally stranded. My car was towed to Bozard Lincoln. I met with service adviser Chrystal Garrison. They were very busy at that time of the year but she set me at ease right away. A loaner car was provided and they did the necessary brake work. I cannot say enough about how great I was treated. My car was fixed and I was treated like loyalty. I picked up my car on Christmas eve. Thanks to Chrystal and everyone right down to the guy who washed the car prior to me getting it. Thank you Bozard... More

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Service Colby, Crystal and the gang do an awesome job! On several occasions, they've been able to get me in, and fix the problem fast! Colby, Crystal and the gang do an awesome job! On several occasions, they've been able to get me in, and fix the problem fast! More

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Experience was great! Everything went as planned. From the appointment to the completion of the service. Service representative was very polite and professional. Was very s Everything went as planned. From the appointment to the completion of the service. Service representative was very polite and professional. Was very satisfied with the service that was done. More

by EDWARDSTORMONT Verified Customer Verified Customer

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This is a great customer oriented Dealership I had a continuing issue with driver's side latch and door ajar light. I had it replaced under warranty by a different dealership (where I purchased I had a continuing issue with driver's side latch and door ajar light. I had it replaced under warranty by a different dealership (where I purchased the vehicle) years ago. The problem returned. I returned to that dealership and they cleaned the latch which worked for a short while. I contacted Mike Tudor whom I have dealt with in the past who put me in touch with Crystal Garrison. Crystal ordered the necessary parts for a wiper sensor (another issue) and a door latch. The door works perfectly, the wiper sensor is working perfectly. Crystal put my in a loaner car for two days. Everything works great. The driver's door is nice and tight and my vehicle was given to me vacuumed and washed! Bozard Ford Lincoln is top notch, does fantastic work and takes care of the customer. Even though this dealership is a little out of the way, they will get my business. More

by Ed Coppedge Verified Customer Verified Customer

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Service Crystal Style She, Crystal Garrison, takes her role as my service advisor very seriously and goes above and beyond. Listens to my concerns and always maintains co She, Crystal Garrison, takes her role as my service advisor very seriously and goes above and beyond. Listens to my concerns and always maintains communications. More

by Guiness0718 Verified Customer Verified Customer

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100% professionl every time I go to Bozart, the service dept. greets you with a smile, works with us, as well as goes out of their way to deliver a positive experience every time I go to Bozart, the service dept. greets you with a smile, works with us, as well as goes out of their way to deliver a positive experience More

by REVKWIG Verified Customer Verified Customer

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Ford Explorer Everyone from my appointment call to picking up my vehicle was very courteous. They diagnosed/corrected both my problems. I dropped the car off later Everyone from my appointment call to picking up my vehicle was very courteous. They diagnosed/corrected both my problems. I dropped the car off later than expected and they still had it ready by the end of the day. More

by POOLMAN62 Verified Customer Verified Customer

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my 2015 F150 I had an amazing experience at Bozard Ford. My service work was fast, efficient and well explained. Crystal and Colby took good care of me and i would I had an amazing experience at Bozard Ford. My service work was fast, efficient and well explained. Crystal and Colby took good care of me and i would recommend this experience to anyone. Thanks all More

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Service and Repair on Company Vehicle The service on my vehicle was excellent. My vehicle was ready earlier than the timeframe that was provided. The service staff was extremely pleasant a The service on my vehicle was excellent. My vehicle was ready earlier than the timeframe that was provided. The service staff was extremely pleasant and explained in detail about the service and repairs. With a customer service experience that has been a standard experience every time I make an appointment, it is easy to provide the excellent rating that they deserve. More

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