Crystal Garrison

Simply the Best .. time and time again There is no wonder why this dealership and the service department are ALWAYS recognized for being #1. I purchased my Lincoln MKX and have serviced it There is no wonder why this dealership and the service department are ALWAYS recognized for being #1. I purchased my Lincoln MKX and have serviced it 4 times and it has been just the best experience. I actually look forward to bringing the car in - now what woman ever says that??? Thank you to Tom Krell and his entire service department. I would NEVER buy another car from anyone else. Maree Moscati More

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Bozard Rocks! This was one of the easiest and most pleasant experiences I have had getting my vehicle serviced. I love Bozrd Ford and will continue to refer family This was one of the easiest and most pleasant experiences I have had getting my vehicle serviced. I love Bozrd Ford and will continue to refer family and firends to Bozard Ford. More

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Best Service Anywhere I really enjoy visiting Bozard Ford when I need service. They go the extra mile for the customer. Crystal Garrison rocks! She goes out of her way t I really enjoy visiting Bozard Ford when I need service. They go the extra mile for the customer. Crystal Garrison rocks! She goes out of her way to help the customer and to ensure everything is done right. More

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Not Just Once, but every time I take my truck for service or warranty work, Crystal has been great. Everything is always taken care of quickly and on schedule and she every time I take my truck for service or warranty work, Crystal has been great. Everything is always taken care of quickly and on schedule and she is always nice and pleasant, While I was there for my F-150 air conditioner leak, I decided to check out tires for my Corvette just in case they could beat the competition. They beat the Chevy dealer by $500 and beat out several other places as well. Tony in the Quick Lane was great to work with. More

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IT'S WORTH THE DRIVE FROM JACKSONVILLE Since purchasing my 2013 Escape in Nov. 2012, I have returned to Bozard for all service and recall repair. Even though I live as far west in Jacksonv Since purchasing my 2013 Escape in Nov. 2012, I have returned to Bozard for all service and recall repair. Even though I live as far west in Jacksonville as I can get, it's worth the drive the Bozard. I'm afraid to take my car anywhere else in fear that I won't get such great customer service. I have dealt with Crystal Garrison since the beginning. She has always been very professional, knowledgeable & friendly. This past time she went above and beyond with helping me sync my iPhone to my MyFordTouch software. Since purchasing my new iPhone in Dec., the texts weren't being recognized by my car which means I wasn't able to hear them while driving. This is a function that I absolutely LOVE. Even though Crystal was told that for some reason the iPhone and the SYNC account weren't compatible, she researched until she came up with a fix. When I picked my car up on 8/15/14, We sat in the car, she adjusted a setting or two and BAM!! My car was able to read my texts to me! Thank you Crystal for making my day! And a huge thank you for the service technician(s) that fixed the recalls, changed my oil, rotated my tires, washed and vacuumed my car! You guys are the best! Thanks Bozard for exceptional customer service! More

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Great Dealership-Excellent Staff and Proud F350 owner Our latest visit to your service dept. was again done with perfection. I called ahead and discussed the problem I was having with my F350. I spoke wit Our latest visit to your service dept. was again done with perfection. I called ahead and discussed the problem I was having with my F350. I spoke with Crystal Garrison and she was attentive and seemed to understand my concern about driving up to your dealership. Since we bought our '08 F350 in July of "07, all of our service has been done at Bozard Ford. You dealership has the best staff and quality service personnel on the east coast or maybe the state. Crystal took control when we arrived and communicated with me what needed to be done. I even met the mechanic and the three of us discussed a plan of action. Steve(the mechanic) was very professional and explained the problem with my brakes. I then understood what to do. They had us back on the road the next day. I also got to see my original salesman and good friend Henry Rowe. He was the reason we bought our truck at Bozard Ford. I highly recommend him to any and everyone looking for a new or used vehicle. We were one of your first customers at your new dealership. I was impressed with your huge inventory and expansion since our last visit. We still love our truck! More

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Rockstar Customer Service Hands down these guys are patient, authentic, and have excellent customer service skills! Left with buying a new 5.0 Mustang GT and couldn't be happie Hands down these guys are patient, authentic, and have excellent customer service skills! Left with buying a new 5.0 Mustang GT and couldn't be happier. More

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Recall service and Oil change Great experience! Two recalls were taken care of while having my Escape get it oil changed. I dropped off my vehicle and was transported to work Great experience! Two recalls were taken care of while having my Escape get it oil changed. I dropped off my vehicle and was transported to work by Mike Pennington, a delightful guy. Mike picked me when I was done at work, too. Crystal Garrison is so cheerful and helpful in getting me in and out! Get job done by all! My Escape was serviced, vacuumed and washed. I did not recognize her at first!! See you again! More

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My 1st service visit Had a tail light not working properly. They were extremely friendly on the phone with arranging my appointment and explained that I would have a loane Had a tail light not working properly. They were extremely friendly on the phone with arranging my appointment and explained that I would have a loaner car while the car was in the shop. They had to order the part which came in the next day and they had no problem with my picking the car up the following morning because of my work schedule. All in all an excellent experience. More

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Service Crystal in service was great and super friendly! Felt confident in her work! Tom Reinard is always there when I have questions or concerns! Thanks to Crystal in service was great and super friendly! Felt confident in her work! Tom Reinard is always there when I have questions or concerns! Thanks to you both!!! More

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