Colby Clarke

Bozard Ford hands down the worst service center I can expect when taking my 2014 Ford F150 or any other vehicle to be serviced at Bozard Ford something will go wrong. To this date, I have experience I can expect when taking my 2014 Ford F150 or any other vehicle to be serviced at Bozard Ford something will go wrong. To this date, I have experienced such unreliable service I have to question the standards of the mechanics and the reliability of this Ford product. I have attempted to call Bo Bozard to let him know of the quality of work that his dealership provides and I have not heard anything despite leaving a message. In fact, this is the second survey that I have filled out. I have to wonder, what happened to the other. My truck has been damaged by Bozard Ford service dept., miss diagnosed, improperly fixed, and I have even found a part from another job left in my vehicle. The quality of repair and the reliability of this truck are most certainly in question. To this date I have had, three 4wd actuators replaced, bearing replaced, I'm on my third rear electric window, my transfer case has been replaced, after some of this work my truck sounded like the bed of the truck was falling off, my a/c evaporator was replaced due to a leak. Sadly, you can probably count the number of times I've put this truck in 4wd on one hand. It has not been abused in any stretch of the imagination except by the service members at Bozard Ford. Is this an isolated occurrence? My daughter's car, a 2013 Ford Escape was taken in for an transmission leak. They determined it was a bad seal. After paying over $500 dollars to fix the leak, my daughter drove the car home only to discover a loud noise coming from under the hood and the car still leaking fluid. The next day the car was taken in only to discover that the seal was improperly placed. So, no matter the vehicle and regardless the repair being made. I can expect something to go wrong every time my vehicle is serviced at Bozard Ford. The last repair on my truck resulted in my vehicle being taken to the body shop, bondoed and painted from multiple dents left on the cab. Disappointment doesn't begin to describe the soundness of these Ford products and more importantly the service providers for my vehicles. I feel compelled to report this to the Ford Motor Co as well as the BBB. I feel everyone should know the substandard work that is being done at this dealership. Hands down, Bozard has got to be the worst Ford service facility. More

by Jairo Herrera Verified Customer Verified Customer

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Not a great experience After making an appointment to bring my car in at 8:15 a.m., the service manager I had the appointment with wasn't available, so another employee assi After making an appointment to bring my car in at 8:15 a.m., the service manager I had the appointment with wasn't available, so another employee assisted me. While talking to him about my car, a technician came up and interrupted us. After some words exchanged, the employee helping me took the paperwork the two of them were discussing and threw it over his shoulder in disgust with the technician, and told him he would deal with him later. Another employee later apologized for the exchange. But the interruption and exchange was very unprofessional, especially in front of a customer. I received a call from Bozard a little after 1 p.m. that day to let me know that my car had not yet even been looked at, and when I returned the call a couple of hours later, my car had only been moved to the garage for the night. Not sure what having an 8:15 a.m. appointment did for me... More

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Produtctive I came to purchase a used truck and found what I was looking for. Everyone was helpful and knowledgeable. I had a list of specific things I was lookin I came to purchase a used truck and found what I was looking for. Everyone was helpful and knowledgeable. I had a list of specific things I was looking for and Alex helped me find what I needed. Colby from service was also a great help when I had a question about the 2010 Mercury Mariner I purchased in November of 2013. More

by BEEDEESHARP Verified Customer Verified Customer

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Amazing Service! We own a new motor home that is built on a Ford E450 chassis. On Saturday of Memorial Day weekend we were traveling to St Augustine for the holiday w We own a new motor home that is built on a Ford E450 chassis. On Saturday of Memorial Day weekend we were traveling to St Augustine for the holiday weekend when we experienced a significant knocking noise coming from the chassis area. Since it is a Ford chassis we pulled in to Bozards Service area to see if we could get assistance. Assistant Service Manager Colby Clarke promptly came out and we described the noise to him. He then had Don Gress, from Service, take our RV out on the road to hear for himself. After the road test and a look underneath, Don determined it was not a Ford issue, but a heat shield had come loose under the vehicle. This would not pose a safety issue for us and we could continue on our trip. This was Saturday afternoon on a holiday weekend and we had told Colby we were from out of town and, therefore, would never be around to buy or receive service from their dealership. Not to mention they were very busy that day. Nevertheless we were treated like their most valuable customer. I strongly recommend Bozard Ford for your purchase or service. They exceeded any and all expectations we had and, if they do that for someone passing through think what they would do for a customer of their own. More

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Amazing Customer Service Bozard's Ford in St Augustine has the best customer service ever In this day and age when customer service normally takes a back seat to sales pressu Bozard's Ford in St Augustine has the best customer service ever In this day and age when customer service normally takes a back seat to sales pressure and the expediency of the sale, it is nice to know that Bozard understands and has adopted a full customer service experience. More

by NICHOLAS.SHEPHERD6 Verified Customer Verified Customer

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Extremely grateful My Wife Jean and I would like to thank, Colby Clarke, Andie Reed, Don Gress and all the other fantastic employees at Bozard Ford, who helped us during My Wife Jean and I would like to thank, Colby Clarke, Andie Reed, Don Gress and all the other fantastic employees at Bozard Ford, who helped us during our unpleasant experience with another mechanic, which lead us to Bozard Ford. Everyone with whom we came in contact, was pleasant, courteous, sympathetic to our issues, and went above and beyond to get us on the road in our 2000 Bounder, with a Ford Chassis. Jean and I are eternally grateful for their help & kindness. Everyone who helped us is a credit to the Bozard Ford team. Please thank everyone again. Bryan & Jean French More

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Great Job I bring my car to fix the air conditioning and they did an excellent job, Colby excellent Customer Service and the Mechanics that fix this problem exc I bring my car to fix the air conditioning and they did an excellent job, Colby excellent Customer Service and the Mechanics that fix this problem excellent job. More

by stargate1100 Verified Customer Verified Customer

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Great experience Great customer service, work done in a timely fashion. Will use service center again for future needs. Service Consultant Colby was very helpful. Hi Great customer service, work done in a timely fashion. Will use service center again for future needs. Service Consultant Colby was very helpful. Highly recommended. More

by RYAN BRENES Verified Customer Verified Customer

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Recall and Windshield Wiper Replacement Bozard always goes above and beyond to make sure my time spent at the dealership is pleasant. Thanks again for smooth, simple, and fast service! Bozard always goes above and beyond to make sure my time spent at the dealership is pleasant. Thanks again for smooth, simple, and fast service! More

by MGOODE0 Verified Customer Verified Customer

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Extremely Accomodating Bozard is the only dealership I trust with my car in the greater Jacksonville area. Every time I've had service done at Bozard I have been extremely p Bozard is the only dealership I trust with my car in the greater Jacksonville area. Every time I've had service done at Bozard I have been extremely pleased with the results. More

by rolandleejohnson Verified Customer Verified Customer

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