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Very professional Mario was very helpful and professional throughout the entire leasing process. I would recommend Mario and the dealership to anyone looking to purcha Mario was very helpful and professional throughout the entire leasing process. I would recommend Mario and the dealership to anyone looking to purchase a new Ford. More

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Great experience working with internet manager Melvin Seibel Mel is very approachable and extremely helpful in the vehicle buying process. He explained every option and their benefits and let us decide what we Mel is very approachable and extremely helpful in the vehicle buying process. He explained every option and their benefits and let us decide what we preferred without trying to influence our choices. We found Mel and the other associates of Five Star Ford of North Richland Hills to be totally transparent in the process and only concerned with our happiness in the purchase of my new Ford truck. My wife wants to work with Mel on her next new car in the very near future. Mel was kind enough to share part of his lunch with my hungry wife. We'll be back!! More

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Exceptional Service and Attention I just had the best car buying experience in my 62 years! Terry Rich, Eddie Laguana and Jimmy Trong made it happen like none have before. I was give I just had the best car buying experience in my 62 years! Terry Rich, Eddie Laguana and Jimmy Trong made it happen like none have before. I was given the red carpet treatment from the moment I walked in the door. They listened to what I wanted and didn't try to up-sell me. They just produced what I asked for with a smile. I got exactly what I had hoped for and at a price I was very satisfied with. There were little or no negotiation hassles. I was give the best possible pricing up front. Thank you to Five Star Ford, their employees, and to Jerry Reynolds (The Car Pro Guy) for making this a great experience. More

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Best auto purchase I've ever had Best purchasing experience I've ever had. No BS, no running back & forth to a manager. Just worked with Jeff Smith and Jim Rich, had an approx. price Best purchasing experience I've ever had. No BS, no running back & forth to a manager. Just worked with Jeff Smith and Jim Rich, had an approx. price before I ever got there. Jim and I looked for trucks with my specs, found three, and within 15 minutes of me driving off he called and had the right truck for me. Picked it up Friday, had the "Freddie Finance Experience" even though I had my own financing he still does all the paperwork. Jess set up my sync for me and I was off. Thanks to Freddie, Jess Smith and Jim Rich for your help and making this a great experience. Also a shout out to CarPro Jerry Reynolds for recommending 5 Star Ford. More

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Awesome My Camry was totaled earlier in the day and since I was going to trade later this month I rolled into 5Star. Rick Dike, Lee, and Freddie were great. I My Camry was totaled earlier in the day and since I was going to trade later this month I rolled into 5Star. Rick Dike, Lee, and Freddie were great. In about 2 hours they set me up in a loaded Fusion at a great lease rate. Worthy of the praise heard on the Car Pro show. I'll be back for my next vehicle. Randal Bowen More

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Add Another Vehicle to Our List of Purchases! What a great group of people! It is very difficult in business to keep a consistent level of service and enthusiasm that is not only high-class, but g What a great group of people! It is very difficult in business to keep a consistent level of service and enthusiasm that is not only high-class, but genuine. We have personally purchased two vehicles from these guys and another three throughout our company, not to mention the countless referrals to others. From sales to service the experience is greatly genuine . This visit started with a call to Jim Rich about looking at a car for my wife and by the end of the day we were in the exact vehicle she wanted. Understanding business, this is a result of having the appropriate inventory on the ground. There wasn't a need to keep looking or to 'order' what was needed; it was just a matter of finding it on the lot. Jim was excellent to deal with which was no surprise since we've done business before. He genuinely remembered me and my wife from my truck purchase. This is where the visit really impressed me this time. When you go into the back office to sign all of the papers, there is a little feeling of nervousness. We encountered Tut, or 'Tedwards' as my wife accidentally called him from his email address. Tut doesn't have the absolute glamorous part of the job, but he made his process fun and very personable. He's really the kind of guy that doesn't need coffee to be in a good and fun mood! I apologize for the long review, but you generally only want to express hatred or gratitude in a review and I am VERY excited to express my gratitude for this company! Thank you for such a fantastic experience! More

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OMG! Such an awesome experience I have never been treated with such respect. The sales staff actually listened to me and helped me pick the best car for my family needs. I will no I have never been treated with such respect. The sales staff actually listened to me and helped me pick the best car for my family needs. I will no where else in the future from my car buying needs! Diron Lintz, Josh Fichter and Tutman Edwards, you guys rock!!! Thank you for making this experience a walk in the park instead of the usual nightmare I have experienced at other dealerships! Thank you Jerry Reynolds for recommending this wonderful dealership. More

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The easiest car buying experience anyone could hope for I have been working with Rick Dike and Lee Clanton for over 5 years now and have purchased approximately 10 vehicles from them over that time period a I have been working with Rick Dike and Lee Clanton for over 5 years now and have purchased approximately 10 vehicles from them over that time period as well as referred my friends and family there. I was introduced to the dealership thru the Car Pro and my first experience was meeting with Terry Rich who welcomed me to the dealership, brought me into his office upstairs listened to my needs and then set me up with Rick. For the 20 years prior to that first meeting with Terry and Rick, I had never experienced a more hassle-free, simple and quick car buying experience than I had with them. From the moment I walked in to the final signature and handing me the keys I felt like a customer should feel...important. I own a small business (for which I buy fleet vehicles from Five Star Ford) and customer service, showing the customer that they matter and they are the reason you are in business, is the lifeblood of my business. Five Star Ford exemplifies that from the moment you walk in the door and that's why they will have my business until I can't buy cars anymore. More

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Best car buying experience ever We felt no high pressure tactics what so ever with all the staff. They went above and beyond to make our experience a pleasurable one. We felt no high pressure tactics what so ever with all the staff. They went above and beyond to make our experience a pleasurable one. More

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Best car buying experience EVER!! This dealership comes highly recommended by the CarPro, Jerry for their good deals and exceptional customer treatment. Boy is he right! I was intere This dealership comes highly recommended by the CarPro, Jerry for their good deals and exceptional customer treatment. Boy is he right! I was interested in a specific F250 super duty truck in their inventory and made my first contact with the dealership thru the internet. I got a quick reply from Rich Dick with a couple of additional questions, then we talked on the phone, I made drive over to their location, and the deal was made quickly and painlessly. The thing that impressed me the most in dealing with ALL of the people at Five Star was that they EACH LISTENED to my needs, and addressed them - no attempts to upsell me in any way. That is exceptional in all my (many) years of car buying. And that was true of ALL of the people I dealt with at this dealership - Sales - Rich Dike and Lee Clanton, Finance - Anthony Snyder, and Jimmie Mathews who took great care to acquaint me with all of the 2015 F250 Super Duty Lariat's extensive features. They made this purchase a fantastic experience. More

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