CarPro Show

Made it easy Alfred was wonderful. Knew what I wanted and had a truck waiting. He took care of me from the time I came in and also after the sale. Thank you! Tut i Alfred was wonderful. Knew what I wanted and had a truck waiting. He took care of me from the time I came in and also after the sale. Thank you! Tut in finance was also great! I will be back. Thanks. Jim More

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Completely Satisfied Jeff Smith went beyond the call of duty to find the exact truck that I was looking for in what was a challenging environment at the time. My requirem Jeff Smith went beyond the call of duty to find the exact truck that I was looking for in what was a challenging environment at the time. My requirements in a vehicle were specific and probably somewhat out of the ordinary for an F150 Platinum and I had found no other dealership that even attempted to find what I wanted outside of their own inventory. Jeff was knowledgeable, personable, and returned calls or emails promptly. Pricing of the vehicle was prompt and reasonable, saving me the hassle of a never ending negotiation. I never had to set foot in the dealership until the day I took delivery. The paperwork and delivery were prompt and thoroughly explained. Tut Edwards in Finance was pleasant, to the point, and quite entertaining. Although no one buys a vehicle to be entertained in the Finance Department, Tut is certainly an added value to the car buying experience. I was in and out in less than one hour including inspecting the vehicle, the financing paperwork, and final delivery. You can't ask for much better than that with a major purchase such as a new vehicle. This was my second purchase from 5 Star Ford and I would (will) recommend them to anyone that is looking for a vehicle. More

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Pleasant Experience We were first time customers to Five Star and we will definitely come back. Rick was very accommodating and helpful in finding the truck I was lookin We were first time customers to Five Star and we will definitely come back. Rick was very accommodating and helpful in finding the truck I was looking for. From start to finish, every staff member was friendly, helpful, and customer oriented. The longevity of their staff is an asset to their customer service. Sadly, I can't find the card of the resident geek who gave me the run through on the phone and screen setup. He was outstanding as well. More

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Simple, quick and painless. Just the way I like it. This is the third truck I have purchased from Five Star and there will likely be more in the future. David found a truck with the right color and equi This is the third truck I have purchased from Five Star and there will likely be more in the future. David found a truck with the right color and equipment and in my price range. There was absolutely no pressure. I was treated like a family friend who had stopped in to get some advice about trucks and everything was explained fully. Great experience! Even the finance experience with David Hall was very pleasant and professional. I will continue to recommend Five Star. More

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Car Pro Show Approved I was put in touch with Rick Dike through Jerry Reynolds and the Car Pro show. Rick gave us a great deal and worked hard to find us additional rebates I was put in touch with Rick Dike through Jerry Reynolds and the Car Pro show. Rick gave us a great deal and worked hard to find us additional rebates. Our experience with Rick was very professional and comfortable (no stress) throughout. One thing I would wish Ford would improve is providing status on special order vehicles. We (and 5 Star) were in the dark for 6 weeks on when our vehicle was going to arrive and then it was suddenly a rush to get us to come pick it up. If Ford would set up a system to provide a weekly email on the build status and estimated arrival date of special order vehicles, that would go a long way to making this a perfect truck buying experience. David Hill in Financing did a great job on working with us on the extended warrantee pricing and providing details. Again, very professional and low stress. Jimmie Mathews spent 3 hours walking me through the extensive electronics on our new F-350. He was very good at explaining the ins and outs of the electronics and making it fun to learn about our new trucks capabilities. Very professional and patient. Over all the best car buying experience I have had in my 40 years of buying cars. I actually looked forward to working with them instead of dreading it like I was going into battle! More

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Good buying experience Rick Dike only showed me vehicles that met my criteteria and didn't try to sell me what he had instead of what I wanted. He emailed when the vehicle c Rick Dike only showed me vehicles that met my criteteria and didn't try to sell me what he had instead of what I wanted. He emailed when the vehicle came in that matched what I wanted and the buying process was relaxed and non pressure. I highly recommend Rick and Five Star. More

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Aaron Diaz is da man Aaron Diaz jump and ran thru hoops to get my deal done at 5 Star Ford NRH. His expertise and deducation to his customer went well beyond any other sa Aaron Diaz jump and ran thru hoops to get my deal done at 5 Star Ford NRH. His expertise and deducation to his customer went well beyond any other salesmans Ive ever dealt with. Thank you for a pleasant experience and professional attitude. I highly recommend Aaron and 5 Star Ford for your next car buying excursion. More

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Best car buying experience Went there with a VIP certificate from the Car Guys. Rick Dike took care of me and the experience was the best of my life. From now on I will do it Went there with a VIP certificate from the Car Guys. Rick Dike took care of me and the experience was the best of my life. From now on I will do it this way. Could not be happier. More

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Another great car buying experience! This is the 5th new Ford I have purchased from a Sam Pack store. This time I went to the North Richland Hills location and worked with Rick Dike, who This is the 5th new Ford I have purchased from a Sam Pack store. This time I went to the North Richland Hills location and worked with Rick Dike, who was fantastic to deal with. I got a great deal, and an easy process. I can't recommend 5 Star Ford, and Rick Dike enough! More

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My best car purchasing experience! Hassle free and laid back My best experience purchasing a vehicle. I recieved a warm welcome at the door from the kind receptionist! Rick walked up greeted me, asked a few ques My best experience purchasing a vehicle. I recieved a warm welcome at the door from the kind receptionist! Rick walked up greeted me, asked a few questions about what I was looking for. He was kind, not over-pressuring, and showed me around. The whole experienced was awesome, I definately recommend 5 Star Ford for your next vehicle purchase. More

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