Caleb Rothganger

Great car buying experience Five Star helped us get a new vehicle that was exactly what we wanted at a great price. The sales process was easy and they walked us through every s Five Star helped us get a new vehicle that was exactly what we wanted at a great price. The sales process was easy and they walked us through every step. We've worked with other Ford dealerships and the experience at Five Star was far superior. They are the only Ford dealer I would ever consider in the future. More

Report | Print

Perseverance John Hillsinger sold us a 2016 Ford Edge about 4 months ago. Unfortunately it was totaled in a accident a few weeks ago. With factory gearing up for 2 John Hillsinger sold us a 2016 Ford Edge about 4 months ago. Unfortunately it was totaled in a accident a few weeks ago. With factory gearing up for 2018 models they could no longer order a 2017 equipped to our specs. However he searched diligently to find one for us and while it had over $700 in additional equipment we did not want, that was thrown in with the deal as we already had set a maximum loan amount. This process took almost a week watching which vehicles meeting our needs were being shipped to what dealers and then negotiating a trade with that dealer that still fell within our price parameters. John was always there for us returning calls promptly and keeping us informed on setbacks and progress. Picked up our new vehicle Monday, could not be more pleased with his attitude and service. Our daughter has an 2017 Edge similar to ours, also from 5 Star and a coworker who recently drove it and had just purchased a new Lexus said "this has more bells and whistles than my Lexus. More

Report | Print

Great Place to do Business I have purchased many cars from 5 Star Ford. The last 6 automobiles have been purchased through Jim Rich. I have also enjoyed working with Jason o I have purchased many cars from 5 Star Ford. The last 6 automobiles have been purchased through Jim Rich. I have also enjoyed working with Jason of Internet sales. James and Caleb in Service and Joe in Finance. All of these individuals do an outstanding job for 5 Star Ford and their customers. I do feel that Ford automobiles are getting way to expensive, however your people make you feel good about your purchase. More

Report | Print

Service Prompt attention to my tailgate issue. Warranty service scheduled and completed promptly. Charlie Dill got me from the airport back to the dealership Prompt attention to my tailgate issue. Warranty service scheduled and completed promptly. Charlie Dill got me from the airport back to the dealership quick and safe. Everyone I've dealt with -David Degger, Michael Fitch, Caleb, and Charlie. Great team. More

Report | Print

It was a pleasure being at FIVE STAR today I was Wowed by the Customer service. Caleb was great. My car was taken care of in a very short time. I was updated about the problem with the car, w I was Wowed by the Customer service. Caleb was great. My car was taken care of in a very short time. I was updated about the problem with the car, when my car was finished & when the Courtesy Van would be at my office. Thank You! Your Courtesy Van Driver was great. Harry Waymire was pleasant, kind, courteous on time & a really good SAFE driver. I really appreciate that! Not only did he call me at the office to let me know that he had left FIVE STAR, but he called me when he arrived at my office. The Courtesy Van was a good experience! Thank you for good service! More

Report | Print

Easy as Sunday Morning I called 5star and spoke to Caleb about a tune up to my 2008 f150. Not only did I get a tune up but also a brake job, power steering leak fixed, and e I called 5star and spoke to Caleb about a tune up to my 2008 f150. Not only did I get a tune up but also a brake job, power steering leak fixed, and even windshield wipers. I had planned to get new tires but Caleb informed me I still had 10k miles on them and could wait to replace them. My truck was in and out in 2 days! I loved that Caleb kept me informed as each repair was done and that he was not intimidating. Sometimes repairs are a hassle for a single Mom and this time it was not. I was thoroughly pleased with the courtesy, cost, and complete care I got from Caleb! You guys have a keeper and I will pass his info along to the "single mom network" of friends I have for all of their service and repair needs. Thanks Caleb, Kelley Nicosia :) More

Report | Print

Caleb Rothganger I went in to have my 2013 Taurus checked out. Three unrelated problems that came up at the same time. Caleb was awesome! He was able to have all the I went in to have my 2013 Taurus checked out. Three unrelated problems that came up at the same time. Caleb was awesome! He was able to have all the problems knocked out within a few days. Obviously, the techncians deserve credit too. Mainly, I was impressed with how quickly Caleb provided me with updates regarding my vehicle. Caleb ensured I had a rental lined up before I even arrived to the service department. If that's not bad xxx service, I don't know what is. Caleb was as professional as it gets! Kudos, Caleb! More

Report | Print

Very Courteous Crew I was very pleased with this visit from drop off to pick up. I was even shuttled back to work and picked up in a timely manner by a friendly shuttle d I was very pleased with this visit from drop off to pick up. I was even shuttled back to work and picked up in a timely manner by a friendly shuttle driver. More

Report | Print

Always happy to service Whenever I take my Fiesta in for work, the Five Star Ford team is always willing and able to help with my needs. They are efficient, truthful, and chi Whenever I take my Fiesta in for work, the Five Star Ford team is always willing and able to help with my needs. They are efficient, truthful, and chipper. I highly recommend. More

Report | Print

# 1 Service Advisor If you are looking for a service department this is the place! Service Advisor Caleb Rothganger is the one that took great care of my concerns with my If you are looking for a service department this is the place! Service Advisor Caleb Rothganger is the one that took great care of my concerns with my F150.I will say Best experience that I have had. Excellent Customer Service More

Report | Print