Alfred El-Darazi

Excellent Service from this location! Sales and Staff professional, courteous, and provided an outstanding operation. Salesman was very accommodating and willing to work with my requireme Sales and Staff professional, courteous, and provided an outstanding operation. Salesman was very accommodating and willing to work with my requirements. I understand the day the sale took place was a very busy, hectic day, but in no way did it detract their performance in getting me through as quick as possible. Major kudos to Sales Consultant David Hyche, who in the lull of waiting throughout my car-buy experience, took the time to address any additional questions that I suddenly had, solidifying my sale. Thanks guys! Very pleased with your service! More

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Estatic about Explorer! Thank you for making the purchase of a new Explorer practically painless in every way! Alfred El-Darazi was patient and helpful. He provided informa Thank you for making the purchase of a new Explorer practically painless in every way! Alfred El-Darazi was patient and helpful. He provided information about all the models I was initially interested in. I REALLY appreciate not being pushed to make a decision the first time I came to test drive. He even drove the car I liked best off the show room floor for our 2nd test drive. Sam helped us with our after market add ons and Tut Edwards made the financing step seem like fun, well almost! Thanks Five Star Ford! The Handys are Happy!! You are our dealership! More

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Excellent Salesman was very helpful and not pushy at all. The entire process was painless and quick. The Ford Certified Preowned program is excellent, I now hav Salesman was very helpful and not pushy at all. The entire process was painless and quick. The Ford Certified Preowned program is excellent, I now have a longer warranty than came with the car new. More

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Easiest car purchase in my life! Thank you Alfred! I wasn't planning on buying a car this weekend but sometimes that's what life throws at you. As unpleasant the thought of going through the process o I wasn't planning on buying a car this weekend but sometimes that's what life throws at you. As unpleasant the thought of going through the process of buying a car was, I was extremely surprised at how carefully Alfred El-Darazi considered my situation and helped me find the perfect car and quickly had a great price negotiated for me. He was so friendly and caring and really made the whole process stress-free, smooth, and surprisingly quick once the decision was made. He made sure extra care was taken in preparing my vehicle and made sure I was well informed before sending me on my way. For all the cars I've purchased over the years, this was the most pleasant car-buying experience I've had. I will definitely look for Alfred next time I need to buy a car. More

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One Person Can Make a Difference Having visited over 12 dealerships in 4 days, I found Alfred to be a "breath of fresh air". He was incredibly knowledgeable, professional and a great Having visited over 12 dealerships in 4 days, I found Alfred to be a "breath of fresh air". He was incredibly knowledgeable, professional and a great listener. Living on the west-side of Fort Worth I had a number of Ford dealerships much closer than a 30 minute drive to Five Star Ford. The reason I made that drive was Alfred! To round out my experiencE, Bryan Amamson swooped in and made the finance portion easy. Any bumps or issues along the way were handled quickly and efficiently. Thank you Alfred and Bryan! I love my new car! More

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Best dealership I have been too! This was the 9th Ford vehicle I have purchased in the past 12 years. I have used auto brokers and have purchased directly from dealers. I have to say This was the 9th Ford vehicle I have purchased in the past 12 years. I have used auto brokers and have purchased directly from dealers. I have to say that Five Star Ford and Alfred know what customer service is and will go out of their way to make sure the customer is happy. The vehicle I wanted was not on the lot so they did a dealer trade with another local dealership. The day after I got my car I noticed that all the windows had been etched with a number. A service I didn’t purchase nor did I want. I called Alfred and he said don’t worry about it we want you to be happy, I will take care of it, and told me to come by the next day. I met with Alfred and Jeff who said the dealership they got the vehicle from must have done it and they apologized for it. They then offered to find me another car just like it without the etching. At this point I am already amazed that a dealership would be willing to do that after all the paperwork had been signed. So I go home and the next day receive a message from Alfred that they found me another car and it would be ready for me to pick up the following day. I still couldn't believe that they care that much for customer satisfaction. The new car was perfect and exactly what I wanted. They have defiantly got a customer for many years to come. More

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The name of the dealership says it all I purchased a new 2014 Focus hatchback a few days ago from this dealership. I did a lot of research with trying to bundle everything I wanted togethe I purchased a new 2014 Focus hatchback a few days ago from this dealership. I did a lot of research with trying to bundle everything I wanted together and found the Titanium package is what I liked. . I was really happy with the price they offered me (4k off the MSRP). Originally we did not find any on the lot and by chance there was one left in a hatchback model. A few weeks prior there were about 10 hatchbacks on the lot, however, the price would not budge lower than $24,000 when the MSRP was $25,500. I really wanted the hatchback but the sedan was much cheaper for the same package ($21,500). I decided to lay back and give it some thought and decided to go in and purchase a sedan. By sheer luck we ran into the hatchback, with the color and package I wanted (Titanium). They offered it for the price of the sedan which made me ecstatic. Alfred showed me all the bells and whistles and then he showed it to my girlfriend in which she gave me the clear to buy it. It was a little hard understanding him sometimes with his accent but other than that... nice Salesman. I have a hard time understanding people with accents over the phone so he would text me with the status of the loan and replied back to messages I sent him such as a copy of the tag on the car and VIN in a very quick manner. He was not the typical salesman that lie or say the car has something it does not to push you through to buy it. I asked about navigation and he said it capable through SYNC through turn by turn, however, full navigation with maps is available as an extra purchase of an SD car which really told me he was knowledgeable and did not give me half truths or half BS answers. If he was not sure about something he would research and get back to me on it. I have bought Audi's, Mazdas, and BMW's new from the dealer in the past and when they did not know the answer for something they would feed me TOTAL BS on how the car does have what I asked... So it was very refreshing dealing with Alfred. Thank you Five Star and Thank you Alfred! More

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Great Trade in Experience Alfred and the rest of the staff at Five Star Ford, made my trade-in experience very pleasant. I got an awesome deal and the best part it didn't take Alfred and the rest of the staff at Five Star Ford, made my trade-in experience very pleasant. I got an awesome deal and the best part it didn't take up my whole day! More

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New Fusion Traded in my 2011 ford sport fusion for a 2014 fusion SE and I'm complertly satisfied the way Alfred E-Darazi took care of my needs & concerns.. This Traded in my 2011 ford sport fusion for a 2014 fusion SE and I'm complertly satisfied the way Alfred E-Darazi took care of my needs & concerns.. This is the 2nd car that I purchased thru him at your dealership & will keep him in mind when I decide on another trade in future years.. More

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Excellent Service We experience excellent service from Alfred he really took the time to help us find the right car and the time to explain it all to us. We experience excellent service from Alfred he really took the time to help us find the right car and the time to explain it all to us. More

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