Alfred El-Darazi

A couple years ago, the last vehicle I bought was from Alfred; a 2009 F-150 Lariat. I am in the military and at the time I was stationed in Florida. Alfred was such a pleasure to work with, and made eve Alfred; a 2009 F-150 Lariat. I am in the military and at the time I was stationed in Florida. Alfred was such a pleasure to work with, and made everything so easy that I drove all the from Florida to buy my truck from Five Star Ford. After driving that truck around the country, it was time to trade-in. I called Alfred from my current home in Oklahoma, and inquired about purchasing a new truck; my recently purchased 2012 F-150. Immediately, he began his search for my next truck. I gave him very specific details on what I wanted, and didn't want. He and the staff at Five Star Ford worked vigorously to find the EXACT truck that I wanted. Once he found it, Alfred, Jeff, and I negotiated every aspect of the deal from across the country. When I arrived at the dealership, we immediately swapped keys; I went on the test drive and he got my old truck appraised. Everything was set to go when I arrived, and I can't emphasize how easy and enjoyable it was. There were no smoke and mirrors, and everything was straight forward. This has been by far the best car buying experience! The staff at Five Star Ford has always provided me with great service, respect, and honesty. More

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After 11 years and now 6 vehicles from 5 Star Ford, we will never go anywhere else. we have the BEST sales guy with Alfred, and Jeff was amazing. We explained what we wanted and they made sure we left s will never go anywhere else. we have the BEST sales guy with Alfred, and Jeff was amazing. We explained what we wanted and they made sure we left satisfied. I will tell everyone I know to go to 5 Star Ford and see our guys! More

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I drove into your dealership looking for a new vehicle. I have always been a Ford man and wanted to get a new Ford F-150, super crew. I was pleased with the friendliness and overall hospitality of 5 Star I have always been a Ford man and wanted to get a new Ford F-150, super crew. I was pleased with the friendliness and overall hospitality of 5 Star Ford. Alfred assurred me that he would do whatever it took to take of me and the things I was looking for in a new truck. I was not disappointed. It was well after 10pm when my daughter and I left Friday night, 2/17/12. Before pulling out Alfred assisted me in Syncing my phone and downloading my phone book into my new truck. My overall experience with 5 Star Ford was so satisfying that I have already been speaking to my friends and fellow workers and praising your dealership. The only difficulty I encountered with Alfred was his accent. He was at times difficlut to understand, but we got thru that as well. I would like to add that Ashley in After market sales was very friendly and helpful. Someone needs to address this with her supervisor. She went out of the way to assist me on Wednesday, 2/22/12 when I brought my truck back in to have the liner applied and the cover put on the bed of my truck. She was not only knowledgeable and helpful but very courteous. She even called me later in the day to say their part was completed and that my truck was still being detailed and would set up a pickup to come get me when I got finished with work. The pickup was scheduled for 6pm. The only downside to this whole day was receiving a call from the driver at 6:08 pm stating they had not left the dealership and would soon be on their way. I had things I needed to take care of so I got one of my supervisors to drop me off at the dealership so I could pick up my truck. I shouldn't have had to do that. I will conclude by saying again that I was and still am very satisfied with my experience with 5 Star Ford and would highly recommend your dealership to anyone interrested in purchasing a vehicle, new or used. Roy Prather More

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everyone there very friendly. shortest time i have ever spent at a dealership when purchasing a new vehicle. wait for financing was not long and once in there paperwork completed and out in no time at all. spent at a dealership when purchasing a new vehicle. wait for financing was not long and once in there paperwork completed and out in no time at all. great company would recommend to everyone. More

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Alfred's personalized service and Kenny's, the financial person) assistance to get us the best rate and clearly explain everything was excellent. Mr. Pack made us feel welcome, and it is clear that he appr person) assistance to get us the best rate and clearly explain everything was excellent. Mr. Pack made us feel welcome, and it is clear that he appreciated his customers. More

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Alfred was very knowledgeable and walked us through the entire sales process. I plan to return with my son in August for another new car. entire sales process. I plan to return with my son in August for another new car. More

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We have purchased our last four vehicles from Five Star Ford in North Richland Hills. We also have all of our maintenance completed at their facility. We could not be more satisfied...and we LOVE our newes Ford in North Richland Hills. We also have all of our maintenance completed at their facility. We could not be more satisfied...and we LOVE our newest purchase! We highly recommend Five Star Ford to anybody that wants to purchase their vehicle without all the hassle usually involved. More

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I recently went to three Ford dealerships in the DFW Metroplex to shop for a truck. Sam Pack's Five Star North Richland Hills was by far the best dealership I have ever visited. They excelled in all c Metroplex to shop for a truck. Sam Pack's Five Star North Richland Hills was by far the best dealership I have ever visited. They excelled in all categories. I was not pressured into buying anything I didn't want and once I said no to something it stopped there. They're only goal was to get me what I wanted and at the price I wanted and they succeeded. They treated me cordially and they also had the most options to choose from that I could find. More

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I rated 5 because they gave me from the very beginning a great service and the salesman is a great person because he explains to you everything that you need to know very itemized. great service and the salesman is a great person because he explains to you everything that you need to know very itemized. More

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The service I recieved from Alfred and the gentleman in finance were great. Alfred was not pushey at all, just helpful in answering questions and showing me what I asked for. The sales manager made sure finance were great. Alfred was not pushey at all, just helpful in answering questions and showing me what I asked for. The sales manager made sure I was happy with the offer he approved, which did meet my expectations of what could be done. More

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