Alex Vecerkovic

Great follow up after a hiccup I ran service organizations around the world in the oil sector - by definition, service teams mean that problems WILL occur and how the service team h I ran service organizations around the world in the oil sector - by definition, service teams mean that problems WILL occur and how the service team handles the problems defines whether the organization is committed to client satisfaction or not....Jeff Sparks and the Bozard Ford team did a great follow up after a hiccup - way to go! More

by bruce_shapiro_7617 Verified Customer Verified Customer

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Service 2018 transmission has had a little issue. Fixed !! Alex always delivers the best experience. If he says he can do something. He will exceed the 2018 transmission has had a little issue. Fixed !! Alex always delivers the best experience. If he says he can do something. He will exceed the expectations. Put me in a loaner immediately. More

by JWALDMAN996 Verified Customer Verified Customer

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Great with a twist All went very well with the service advisors but when I got the truck back the door lock and unlock buttons did not work so I had to bring the truck b All went very well with the service advisors but when I got the truck back the door lock and unlock buttons did not work so I had to bring the truck back on Friday August 24, 2018. Again the service advisor Alex took the truck right back to the maintenance area and within 20 minutes I was on my way. Only one problem now the outside door handle lock does not work and now the truck horn sounds when I leave the truck and the truck is turned off. FYI Jay More

by jgass1 Verified Customer Verified Customer

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Efficient Everyone is friendly and efficient. When you arrive they are ready and goes that extra mile. The service surpasses other auto services i have used in Everyone is friendly and efficient. When you arrive they are ready and goes that extra mile. The service surpasses other auto services i have used in years More

by Nettie112 Verified Customer Verified Customer

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Great Service Great People They took care of a very tough front end problem on my F-350. They worked with me to provide a better time to drop off the truck. They let me know whe They took care of a very tough front end problem on my F-350. They worked with me to provide a better time to drop off the truck. They let me know when it was ready and had it washed when I came to pick it up. It's the people that make this place so much better than anyone else around. They work hard, they listen, they care and they find a way to get you taken care of. More

by Herowe Verified Customer Verified Customer

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"The Works" Services I made an appointment for this service and much to my surprise I was able to get an appointment in 2 days. Work was completed in a timely manner and I I made an appointment for this service and much to my surprise I was able to get an appointment in 2 days. Work was completed in a timely manner and I was happy with the service, price and Alex V. my rep. Thank You Bozard Service. More

by BILLYMACVT Verified Customer Verified Customer

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On time on target Bozard’s Service department was on time and on target, completing an onboard computer recalibration during a scheduled appointment. Work completed to Bozard’s Service department was on time and on target, completing an onboard computer recalibration during a scheduled appointment. Work completed to my satisfaction at stated cost. More

by spydur58 Verified Customer Verified Customer

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It was solid. I was kept inform as to the status of repair 2nd go round trying to get A/C repaired in our 2016 Mustang. Hopefully with replacing the compressor this time, it’ll take care of the problem of no c 2nd go round trying to get A/C repaired in our 2016 Mustang. Hopefully with replacing the compressor this time, it’ll take care of the problem of no cold air More

by kmconvery Verified Customer Verified Customer

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Tune Up for 2007 Ford Edge My car was in service for a tune-up. I know the process is lengthy, because of the labor involved removing the top part of the intake of the engine. My car was in service for a tune-up. I know the process is lengthy, because of the labor involved removing the top part of the intake of the engine. Part of the process when this is done, you have gaskets (6) in this case that are taken out to get to the spark plugs. I was VERY SURPRISED when I was informed that the gaskets were NOT replaced but "Reused??"...$324.00 later, all I got was 6 spark plugs??. When I asked about the inspection of obvious things, coils, fuel filter, throttle body (to be cleaned), etc., those services were extra, and no real answer from the Tech on why the gaskets were not done, nor why these other things were not inspected, checked or a conversation about replacing them. My service adviser was great, but I'm not happy with the tech/mechanic that made the decision about a $12 gasket set not to replace them after 100K+ miles after loosening them up from the internal part of the engine. The function and cleaning of the throttle body should be part of the service, its right there and all of the dust/dirt cars intake over the years that should be lubed and cleaned. More

by Shawn M Dugan Verified Customer Verified Customer

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Recall Experience I have to say, every experience we have with Bozard is just outstanding. We had a recall on our 2014 Ford Fusion. When setting up the appointment, we I have to say, every experience we have with Bozard is just outstanding. We had a recall on our 2014 Ford Fusion. When setting up the appointment, we were told it could take up to 4 hours. Our service rep had it done in 30 minutes including the replacement of our windshield wipers. The car was cleaned and the service was prompt. I'm so happy we purchased our vehicle at this dealership. Thank you. More

by wilder143 Verified Customer Verified Customer

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