3 Ford Dealers near 99218near 99218

Went to look at the new Broncos, Big Bend Sasquatch, 2. - MrFlo

Went to look at the new Broncos, Big Bend Sasquatch, 2.3 turbo 4-cyl. First Ford I've ever owed. Ford got it right with the Bronco. Swithed from GM to Ford. Staff was fantastic process was 3.5 hrs. (not bad if you've bought a new car before). Mike White Ford is top shelf. Andres Polez was our salesman and he did excellent.

I called. - ATWOOD.FAM

I called. Corwin after my car had been at Knudtsen Foothills for a repair for over a month with zero communication or explanation to why my car hadn’t been repaired. I Spoke to Kyley and she had my car in two days later, diagnosed that day repaired two days later. She notified me throughout the entire process and was pleasant to deal with the entire experience. I’ve been in customer service for 30 years and know how taxing and difficult it can be at times to keep Up that level of customer experience. Kyley was amazing, I own 6 fords and one Lincoln and she had me sold on Corwin. Now give her a raise, she deserves it!

We are not driving around with your dealership’s last - luttonmandb

We are not driving around with your dealership’s last name posted on our vehicles but the Ford name. How does Ford remain #1 when this truck should not have broken down like it did? Are Ford and the representative dealerships keeping a secret? I certainly felt that way when 2 men from the dealership were standing in front of me and agreeing my truck never should have broken down. I’m even thinking they listened to the facts below, but, sadly no, it’s just part of the cover-up about the 2018 Ford F150 truck. Wendle:Mary, thank you for taking the time to share your feedback. We understand how frustrating unexpected vehicle repairs can be. Me:Calling them unexpected repairs is more than an insult. In addition, anyone I have shared my special circumstances with agrees with me. My husband died 1 year, 1 month, and 1 day after the purchase of this truck in 2020 with 43,470 miles in good condition. After he died, I garaged with premium fuel because I care about my fellow citizen and knew it was not wise to drive heavy machinery under emotional distress. It took me CONSIDERABLE work to get all kinds of emotion under control before I could occasionally drive the truck to keep the engine exercised, as I was told to do. I did this for 3.5 years until I noticed it wasn’t shifting quite right, and I couldn’t remember this ever happening while I drove it. Wendle:To clarify, your vehicle was outside of Ford's factory warranty when it was brought to us, and Wendle Ford has no authority to override Ford Motor Company's warranty decisions. At your request, we diagnosed the concern and submitted a goodwill claim to Ford on your behalf. Unfortunately, Ford denied the request and, with your approval, we performed the repair work. Me:Let’s make sure the consumer understands why I was denied Ford’s assistance, not because it's 842 miles past Ford’s warranty, but because Ford Motor Company requires 2 things for assistance, you buy it from that dealer and have it serviced with them. Who cares that the truck had only 17,428 miles put on it in FOUR YEARS! IF all dealerships lack the authority to contact Ford in the customer’s best interests, what are you good for? Wendle:Our team worked very hard to assist you through this difficult experience. We also waived a significant disassembly fee in good faith. While we regret that this was a challenging situation, our technicians completed the work properly. Me:Okay you assisted me by giving me Ford’s 800 consumer number so I could inquire why I was denied. However, when I called, I was told that I wasn’t denied assistance, but my DXS had not responded to 3 attempts to contact him about this expensive diagnostic that Ford REQUIRED to move forward with my claim. I also had to get my claim number from them, because for some reason the service manager didn’t know it when they are associated with the VIN. Consumers can decide who should be responsible for the diagnostic that Ford required. Let’s talk about the diagnostic I paid $210 on May 6th that made my truck undriveable afterwards and was NEVER adequately explained how this happened! I brought my truck to you with slight hesitation when accelerating to getting it back after the diagnostic with the RPM going up to 8 and 9, I paid you for a service that rendered my truck undrivable! Now for that expensive diagnostic Ford REQUIRED and still denied my claim, what did we all find out? But the problem was a KNOWN PROBLEM by Ford and dealerships too, the 2018 F150 CDF drum failure, but they have failed to let the public know about it! How you assisted me when all I wanted was someone at Ford to talk to about this matter? With a 800 number that connected me to a person that documents your call, no person with authority to make decisions. You even encouraged me to seek a litigious avenue when all I have ever wanted was for Ford to hear me. Shame on Ford and you for not stepping up to do what is right. I will never buy an UNRELIABLE Ford again!