2 Recreational Vehicles Dealers near 92708near 92708

Serious lack of Honesty and Integrity. - jmh

Serious lack of Honesty and Integrity. After bringing my coach and tow-car in for service work, and after spending over $6000... it was pointed out there was damage done to the passenger side of my 2020 Entegra 45' coach (during the oil change) where the mechanic got too close to something in their shop. They were immediately notified. It took several followup phone calls to get a response from CJ (service manager) and took him over 5 days to respond. As we were traveling/moving, he instructed me to get the cost of repairs from my destination dealer and he would "kick it upstairs...for reimbursement". On CJ's request, I sent him photos of the damage...and took him at his word. After eventually sending him the repair estimate (several weeks ago) from NIRVC in Tennessee, and calling both CJ and Fernando, the branch manager, 12 times, they NEVER returned any of my calls or responded to any of my emails. Obviously playing "catch me if you can"! The cost of the repairs was a fraction of what they overcharged me... but have proven to be extremely dishonest and NOT TO BE TRUSTED. I no longer trust this company for any future business. Gladly, hearing of my experience, it successfully dissuaded one friend in the area to buy his brand new 5th wheel from a competitor dealership which he just recently took delivery of (can't imagine what that cost them). I was in business for 40 years, and have NEVER treated a good customer with such low regard and disrespect. At best their work was minimal, but their word is worthless and their integrity, if possible, is even worse. No one should put themselves in a position where you are at the mercy of MTRV’s corrupted management style where their total lack of business ethics will put you at risk.

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“Beware” After a month of research, I ended up making - Roobik

“Beware” After a month of research, I ended up making the biggest mistake, I chose a 2023 Wayfarer 25RW Tiffin motorhome from Mike Thompson Rv. I paid $175000 for the biggest pile of junk on this planet. Let’s start with the dealership. Sales people are not trained properly on all the products they sell. They lie and say yes to anything you ask to get the Sale. They are suppose to show you how to use all the features, my orientation lasted less than an hour with a person that knew nothing about this particular motorhome, anything I asked, the answer was, I don’t know. I drove out of the dealership without knowing the location of the USB input to activate Apple CarPlay. The following day I spent a whole day on YouTube to figure out how to use everything. I bought this motorhome to start traveling, specifically a Vancouver trip from California. On day #4 we took off from Los Angeles towards Vancouver, did not make it past Sacramento, had to drive back because everything in this motorhome stopped working one after another. First thing we noticed, the refrigerator was not getting cold, it was plugged in while we were loading the motorhome all day, then 8 hours of driving, never got cold. Second, it was a very hot day, to use the air conditioning, I had to leave the generator on, after a couple of hours, the generator stopped running, so now we also lost the air-conditioning. We decided to turn around and head back home before we got stock out in the middle of no where. I drove the motorhome back to the dealership the next day. It is now almost 3 months that I purchased this RV, and it is still in the dealership, I’ve only used it for four days. The dealership doesn’t do any repairs themselves, apparently they drove the RV almost 30 miles out to another location to get the generator fixed, it has been there for over two weeks and now I am told it’s going to be another two weeks before they get it back. After two weeks hopefully if it’s back, they are planning to send it out to another location so that the refrigerator can be fixed. When that is fixed and sent back, they are planning to send Rv back to Mercedes for issues with the key fob & brakes. They say it will be at least another 2 to 4 weeks before I even see the motorhome. When I called to complain about this situation, I was told if I wanted to, I could pick up the motorhome and take it to all these places myself. LOL, so basically I paid $175k for a brand new motorhome to take it from one repair shop to another!!! (I don’t think so) At 60 years old, I thought I have seen it all and learned from my mistakes, boy was I wrong. I called Tiffin motorhomes twice and left a message for someone to call me back and assist with all these issues, no one called. I called Mike Thompson’s Head Quarter, and left several messages for them to call me, finally someone named Bob called and said he would look into it and get back to me, he never did. Basically, I got the short end of the stick. I am in the process of retaining an Attorney to get myself out of this nightmare. I would not recommend Tiffin Motorhome’s, nor would I recommend purchasing an RV from Mike Thompson unless you like playing Russian roulette.

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