⭐☆☆☆☆ Extremely Disappointed – Dishonest and - pjtricia
⭐☆☆☆☆ Extremely Disappointed – Dishonest and Unprofessional Experience
We had a truly frustrating and disappointing experience with Moss Bros Honda. After purchasing a new vehicle with a signed contract that clearly stated a 2.99% interest rate, we were shocked to receive a call a month later saying they could no longer honor that rate. They demanded we return to the dealership to either sign a new contract at a much higher 4.49% interest rate—or give the car back entirely.
After refusing to be manipulated into agreeing to worse terms, we were called back to the dealership three separate times. Each visit involved long wait times, poor communication, and absolutely no regard for our time or previous agreement. After nearly three hours of arguing during our final visit, they finally came back with our keys and told us the manager “finally approved” the original rate.
This entire ordeal was not only inconvenient and stressful, but also incredibly unprofessional. It felt like bait-and-switch tactics, and their handling of the situation was completely unacceptable. I would strongly caution anyone considering doing business here. Make sure you read every line, and even then, don’t be surprised if they come back later trying to change the deal.
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