After a very disappointing experience at another Subaru - marinareznik09
After a very disappointing experience at another Subaru dealership, visiting Subaru Santa Monica turned out to be a completely different story. From the moment I arrived the atmosphere was welcoming and relaxed. While waiting for my service I walked through the showroom and was greeted right away by a friendly salesperson with a genuine smile and no pressure at all. My service advisor Kevin was calm, polite and very professional. When we discussed the engine air filter, he checked the condition and explained that based on how it looked it could wait a little longer and suggested replacing it during a future visit. I appreciated that honest and practical approach. The whole visit felt easy, respectful and customer-focused. While I was there I also noticed a new Subaru model in bright yellow — amazing shape and color. After driving my red one for a few years, I suddenly thought that maybe my next lease should be yellow. Thank you Kevin for the professional and courteous service. Experiences like this are exactly what make customers want to come back.
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