I just purchased my first EV (used) from Quality. - Daniel
I just purchased my first EV (used) from Quality. I worked with Michelle for nearly two weeks and multiple appointments, and looked at and test drove quite a few. Michelle was prompt, respectful and always listened carefully to my needs/wants/ concerns - especially since I had never owned an EV before and had the usual concerns about battery life, range anxiety etc... She (and the staff members) I met there always had the vehicles I was interested in ready to go when I arrived and was (were) always accommodating. And the times when she had to make an adjustment to our appointments she used excellent communication skills by phone call or text. When I got close to my final choice, Michelle and Audra honored my request for a State of Health report on the traction battery, which is something I think all dealerships should be required to do. Audra, one of the sales managers, did a great job helping me feel comfortable with the the final negotiated price and ordered a new tire which will be installed this week when it arrives. Thanks to Aubra (not to be confused with Audra) in Finance who made the tedious process signing of documents very streamlined. Again thanks Michelle for your excellent service! Daniel -
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