This is an issue with the service department where the - davidlemp2868
This is an issue with the service department where the issue with my car, a cam ladder reseal….a 2600 dollar repair…. I have now had to pay for twice in 14 months as it was poorly executed the first time at Strong.
I did recommend this dealership nevertheless as the lifetime warranty is valuable and I’ve benefited from it. I just want those looking for a place to take your car for service to go in with a well rounded amount of information.
The cam ladder reseal that I was driving on, as far as I know, was in the car from the factory, but I will give it the benefit of the doubt… let’s say it was repaired right before I bought the car. In that case it’s been in the car for 40k miles. After the Strong VW fix, the new seal had lasted 8100 miles before I had to have it fixed again at a different VW dealer in the valley…..and even the strong service manager agreed with me that was unusual. So every 8100 miles, I will have to spend another 2500 dollars to keep my car running? After asking for my money back, which has been refused, and negotiating with them for a month….where I even asked for 1500 dollars of in store credit…..so I give up more than 1k…..which they refused, their counter offer was to give me that $1500 dollar fix at cost. So the counter offer to make me whole was to have me spend more money with them. Never once have I become upset……I’ve been patient and respectful. I’ve written to Walker Strong the GM, and am waiting for a reply after describing the situation.
So after reading the above, just to add a bit more info, on these two repairs alone, I have spent the trade-in value of my car. Obviously, this same situation can be applied to anyone going here……and I fully admit, the repair warranty is 12 months, and I had the second repair done at 14, I believe that a business with integrity would admit, regardless of the additional 2 months, the performance of this repair is unacceptable, and would want to do the right thing.
I’ve been using Strong Volkswagen for parts and service for decades….literally!…..and this is the very first time I’ve ever had a reason to complain. To me, 2600 dollars is a lot of money…..which is why I drive a car with a 4800 dollar trade in value.
To Strong I ask that you do the right thing for your customers. Keeping them coming back, with comfort based in your obvious integrity, is way more profitable than the few dollars you’re holding on to. Not doing so, and the negative feedback spread on these many many platforms, keeps you from reaching your full potential.
I will update this later.
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