From start to finish, Derek at Covert Cadillac went above - rockroll
From start to finish, Derek at Covert Cadillac went above and beyond to make my Escalade purchase truly exceptional. What stood out most was his honesty, patience, and genuine commitment to helping me make this dream vehicle a reality.
Derek worked tirelessly with me through every stage — coordinating with my credit union, answering countless questions, and keeping me updated with transparency and professionalism the entire way. Even when things took extra time (like shipping and paperwork), he stayed in touch and reassured me at each step.
He truly went the extra mile — from helping with add-ons like the protection plan to ensuring the Escalade was delivered in pristine condition. It’s rare to find a salesperson who treats you with this much respect, care, and follow-through.
Thanks to Derek, I not only have the exact vehicle I wanted, but also one of the best dealership experiences I’ve ever had. I would recommend him and Covert Cadillac without hesitation to anyone looking for a first-class experience.
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