I beg you please do NOT buy from Purdy Group USA, - wildblueskat
I beg you please do NOT buy from Purdy Group USA, especially Huntsville Toyota. I believe I was lied to, deceived, manipulated at the very least and I would even say stolen from. If I thought I could, I would press charges.
Let me clarify a couple of things before I tell my story. I am 63 years old. I have bought more cars than I can count. I usually keep 4 cars at a time. I have a credit score of over 825. All my correspondence with Huntsville Toyota was by text message (So I had proof of what was said) Except for the couple hours I was at the dealership. This became the worst car buying experience of my life by far! I have given them more than 3 months to make this right. They have only given me a partial refund of what I believe I am owed. I even sent a certified letter to the dealership and to the corporate office. Not 1 person has followed up.
Before I drove the 3 plus hours to the dealership I wanted to make sure that it was a deal that was worth the drive and not a waste of my time. So in late December 2025 I text messaged the General Manager Jason Pennell. We finally agreed on a price. I told him several times I did not want any additional fees or products (No Adds). I told him that was the price I would pay plus the normal TTL. I even said do NOT waste my time driving 6 plus hours round trip for nothing. He agreed. At this point he had a salesman send me an additional video that I asked for.
I drove down to Huntsville and test drove the used SUV. I liked it so I tried to get a couple hundred dollars more off the deal. They refused. I again agreed to buy it as long as there were no additional fees except TTL. I was then for the first time told there was a CarRx System added to all cars and it is in the fine print and they would not take it off. It is snake oil as far as I can see. It is plug and play zero labor to install or remove. It is $995.00 of pure profit. You can buy a scanner for $20.00 that will do the same scan. CarRx includes a tracking device and you have no idea when or who is tracking it! Not for me!
Now I am xxxxxx! I did everything I could to make sure this did NOT happen! However after having a SUV sold out from under me at a different dealer just hours before my appointment to see it and driving the 6 hours round trip to look at this one, I did not feel like walking away over 1k and having to start over looking again. Hindsight I wish I had walked! It makes me sick to think I gave these people money to treat me like this!
Now we go into the finance office with Todd Bagley. That is where the problem gets worse! First off he gets me a bad interest rate considering my excellent credit rating. ( I did not care as I already planned on refinancing it the next week at my credit union and I knew they could not beat that rate ) Then I see there is a $225.00 paperwork fee! So they charge you to sell you a car? Then an additional $30.00 document fee to sign off the lean when the car is paid for? (have to pay that up front). Now I am fuming mad but, I want the car so I sign it.
Now the real deception starts part 1 and 2. Rather they do it on purpose or not we can debate but, it is a well known tactic to ask personal questions and tell personal stories to get you at ease and your mind off what you are doing. I know this and I am just going to say NO. I won’t fall for it.
First comes the hard sell extended warranty. (since I had said many times I did not want any Add ons, this should not have even been asked) I politely said NO. They gave me more hard sell and I replied that I will not let anyone work on my cars. That I have done all my own work since I was 15 and done it for a living for over 40 years! He replied that I could get paid for working on my own car. That is a lie and he knew it! NO extended warranty company will pay you to work on your own car! It must be taken to a shop. He started with a come back that time I not so politely said NO! See part 2
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