I really don't want to leave this review, but the service - rando668@gmail.com
I really don't want to leave this review, but the service department has me so mad and frustrated right now, that I feel prospective service customers need to know what they are going to deal with if they take their vehicle there to be serviced. My 2020 Traverse was dropped off 57 days ago to have a torque converter changed out under warranty, the part was delivered the week after I dropped it off so everything, they need to fix it with is available and it still hasn't made it into the shop. Evidently, they only have one transmission guy and only one lift in the service shop. How do I know this because 2 and a half weeks ago Alex told me that they had a truck on the lift that needed a brake line repaired when I stopped in today 3/27/25 the same truck is still on the lift and "my car is next in line". I've been hearing this same old sorry story for over a MONTH AND A HALF!! I've had so much smoke blown at me it's coming out my ears!! GM,com says it's supposed to be a day job, I'll buy a couple of days, if they have one technician but evidently the guy is only part time because he's gone all the time. I am quickly approaching my third car payment that I will have made with no car. I've bought three vehicles from Tony and had a great experience but the one time I need actual service done other that an oil change and I run into this it's ridiculous, they may as well run a Jiffy Lube because that seems to be the only service they can do in a timely manner. It's such a shame that an otherwise good opinion of a place can be changed by such a **** experience.
Read More
Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In