3 Acura Dealers near 77090near 77090

My technician was very professional and he explained the - grtom98

My technician was very professional and he explained the service report to me in easier steps. I like their service.

I recently had the unfortunate experience of dealing with - brutus.liang0

I recently had the unfortunate experience of dealing with the finance department at John Eagle Acura in Katy, and I am honestly frustrated with how everything was handled. The Finance Department do not understand Drive Out Price or Out the Door Price. To them it is Drive Out Price plus TTL. The drive out price should be the final price on the finance application. Not a figure higher. From the start, the finance team was less than transparent about the terms of the loan I was being offered. I was given one set of figures during the sales process, but when it came time to sign the paperwork, the numbers seemed to change. The interest rate I was quoted initially was significantly lower than what ended up being presented to me, and there were a lot of hidden fees I wasn’t made aware of upfront. I felt like I was being rushed through the process without having a chance to fully review everything. When I questioned some of the charges, I wasn’t given clear answers, and it felt like I was being brushed off. The lack of transparency and communication made me feel like I wasn’t being treated fairly. I expected a more professional and customer-focused experience, but instead, I left feeling frustrated and uncertain about the deal I signed. While the car purchase itself went relatively smoothly, the experience with the finance department was a real letdown. I would advise anyone going in for financing to read all paperwork carefully and ask plenty of questions before signing anything. Unfortunately, I can’t recommend this dealership's finance team based on my experience. I have all the paperwork if some one wants to know how John Eagle Acura CHEATS!!