This is kind of long, but please stay with me here, as I - carol.readarce@gmail.com
This is kind of long, but please stay with me here, as I was a JW skeptic after having a bad experience at the Fairfield location. I cannot attest to the quality of the service dept, but can honestly review the sales/purchase part.
Rob Gonzales in sales showed me several cars with the features I wanted, but I wasn’t a fan of the interior color. He and manager Bridgett quickly tracked down my perfect color combo, kept me updated, and had the car transferred within two days. Paperwork was ready to go, and the whole process was seamless.
They also gave me the best price around—I compared multiple dealerships from Dayton to Cincinnati, and none could beat it (one even doubted it was possible—jokes on him!). Communication was easy, and I always got quick answers to my questions.
Jimmy in finance explained everything clearly, never pressured me on extras, and even organized the paperwork into neat take-home and in-car packs.
What really set this dealership apart was the after-sale experience. Rob had my online account and app ready before I even left finance, walked me through every feature of the car (especially safety, which I value as a mom), and encouraged me to reach out anytime. I even received a thoughtful thank-you message after I got home.
I’ve honestly never had such a fast, stress-free, and comfortable car-buying experience.
Thank you, Rob & team!!
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