2 BMW Dealers near 43017near 43017

I worked with MAG BMW of Dublin, OH (Chris Zane, Sales - Roland

I worked with MAG BMW of Dublin, OH (Chris Zane, Sales Consultant) for weeks to find and purchase a 2025 i4. I sent written specifications for the i4 I wanted, using the Build Your Own feature on the BMW webpage, and relied on my sales consultant to find the car via dealer search. The sales consultant acknowledged the receipt of the specifications in writing. Among those specifications were all season tires. I understand the importance of this detail when buying a car in the winter in central Ohio. I took delivery of the car December 30th, 2024. Soon thereafter I was astonished to find the car was delivered with summer tires. These are utterly useless, and dangerous in winter in central Ohio and I’ve left the car parked since. I contacted the dealer on January 6th (Steve Johnson, Sales Manager and Chris Zane, Sales Consultant) proposing a no cost swap of these summer tires (with only 94 miles on them) for the BMW starred specified all seasons I had spec’d out, but they have not agreed. Rather, they have been slow to respond and indifferent to a situation where I have no use of the vehicle. They show no sense of urgency or commitment to resolving this satisfactorily.

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This was my first visit for service at Kelly, I have been - MyBMW

This was my first visit for service at Kelly, I have been going to the other BMW WANT dealer on the other side of town. (Good riddance). I needed an oil change and suspected my 2016 with 143k needed a front wheel bearing replaced. Zac was very good at listening to my concern, and indeed the wheel bearing was the issue creating a humming noise. Zac was good at keeping me informed and the work was completed on time and the checkout was quick. Kelly is my new place for service.

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