2 Genesis Dealers near 37701near 37701

I bought a 2022 Genesis GV70 from Genesis of West - PRS

I bought a 2022 Genesis GV70 from Genesis of West Knoxville October 2021. The salesman was great but the service in the service department has been terrible. Service is complimentary if done within a certain mileage window. Making an appointment so that I’m within that window is impossible. Appointments need to be made 2-3 weeks in advance. By then I’m over the mileage limit. They’ve had my car now for 2 months because of a wreck I was in. One time I called to ask about the VIRTUAL inspection that insurance did and the girl in the body shop office told me that I didn’t know how “this” worked. I’ve talked to the general manager about the poor service and nothing has changed. Today they finally looked into my car further and still have no idea when it will be fixed. I was told to be patient. The problem is poor communication. The only time I learn anything about the progress on my car is when I call them. I bought the extra warranty to cover tires and such and had to argue with them to get a tire fixed because the car wash broke of the valve stem. I bought a luxury car from them and I’m treated like I brought in a beater car for them to fix. I’ve bought 4 Hyundai products and this one is probably the last because of the customer service from the service department.

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Be careful. Looked at a 2022 Qv70 SUV. Had an addendum... - Disappointed

Be careful. Looked at a 2022 Qv70 SUV. Had an addendum sticker with $1800 of items that added no value to the car plus a$1000 market adjustment. First offer for my trade was $5500 below Kelly Blue Book. Needless to say, I walked out.

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