I was under the impression that certain add-ons would be - NES
I was under the impression that certain add-ons would be included in my purchase, but they were not, and management showed little interest in addressing the issue. When I sought legal advice, I found that resolving the matter through arbitration would be costly and impractical.
This dealership is independently owned and not a corporate Toyota dealership. I purchased two vehicles totaling approximately $150,000 on the same day, traded in a car for less than I could have sold it privately, and added service agreements, warranties, and GAP insurance totaling around $12,000. I also financed through the dealership at their request, despite preferring to pay in cash.
The customer service was great until the paperwork was completed. Afterward, I encountered unprofessional behavior, and commitments such as detailing the vehicle and providing a full tank of gas were not honored. When I inquired about the add-ons, I was told they were never promised, despite my clear understanding otherwise. Additionally, the titling of the vehicles was not handled correctly.
This review reflects my personal experience and is shared for informational purposes only.
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