My experience with this Lexus dealership was extremely - Nataliia
My experience with this Lexus dealership was extremely disappointing, especially considering I purchased a brand-new premium vehicle.
I repeatedly caught staff giving me false information — for example, they claimed my temporary tags and registration were valid for 60 days, when in fact they were only for 30. I only received an extension after sending strong messages and warning I would file a complaint with the DMV — and even then, my name was spelled incorrectly again, despite me pointing it out multiple times.
The most serious issue was with financing: they submitted my information incorrectly, causing the first loan account to be closed and a new one opened after another credit check, which lowered my credit score.
They also repeatedly told me that my permanent plates had been sent and would arrive “within 2 days,” which was untrue. When I tried to follow up, no managers were available and other employees claimed they had “no idea” why it happened.
Mistakes happen, but professionalism means admitting them, apologizing, and correcting them promptly. I never heard a single “sorry,” let alone any gesture of goodwill. During the contract signing, the finance person was distracted by their phone instead of giving full attention to us. The process took only 10–15 minutes — hardly the level of care expected for a luxury purchase.
The only positive part of my experience was Joe, who showed us the car, did the test drive, and tried to respond to my messages to smooth things over.
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