Dulles Kia Review
I was insulted by this dealership. - k.j
Dulles Kia Review
I was insulted by this dealership. You decide if you want to end up in my spot after reading through this incident.
I booked an appointment to test drive a Kia EV6 with Dulles Kia Dealership in Leesburg, VA. The Sales rep who called me back to confirm the appointment (I know his name, just not putting it here for the sake of not picking names). He sounded cold on the phone itself. He asked me to mention the other cars that I had been looking at or have test driven. He had no business to ask that to begin with. I said I have test driven only a Tesla Model Y and would like to test drive a EV6 for me able to decide which one suits my needs better. The moment he heard that he lost complete interest (I don’t know why, isn’t it normal for people to test drive as many cars as they could before they make an informed choice?). Quite Indifferently, he decided to have me in for the test drive the next day at 11:30 AM.
Fast forward to 11:30 next day, I show up at the dealership along with my wife, eager to test drive the EV6. The guy checks us in in a cold manner.
The first thing he says right on our face (with a crooked smile on his face):
I quote: “Sorry guys, I will have someone else take care of you today as I have prioritized another appointment right after talking to you yesterday.”
Our jaws drop. How can someone say that to a customer. Does our time mean nothing to him? We try to smile it off and get back to talking as if nothing happened.
And then suddenly he starts popping some weird questions such as
1. So, you test drove a Tesla Model Y, what are your thoughts about it ?
My Answer: we test drove it a few months back. we thought it’s a decent car, but we wanted to try the EV6 which is our other option that we are considering.
2. Why are you considering buying an EV now?
My Answer: I am having a 5-day commute of 30 miles back and forth. I thought of saving some bucks on gas. Besides EVs are considered to be more environmentally friendly.
[He interrupts with a smirk on his face, - “30 miles, that’s it? ”]
3. After the test drive, will you buy EV6 today?
My Answer: Well, we are here to test drive the car. We would only consider buying it after we both like the car and after giving it some thought. And we certainly need some time to do so. So, most likely we won’t buy the car today.
[He did not have any enthusiasm in talking to us. He lost furthermore after listening to my above answer]
4. Do You know the price of the car that you are planning on buying? Have you done some research around any of these?
[I am slowly beginning to lose it at this point. Why would I come to test drive a car without researching it and this question is thrown at us after being crystal clear about our intentions. I try to keep calm, and my wife clutches my hand underneath the table as she is beginning to feel the tension rising in me.]
My Answer: I have some idea about the price, but I would like to learn more about it from you.
He then searches something on the computer without an iota of enthusiasm and pops some numbers to us and he said that leasing would be more beneficial as there is a deal happening on the car now. We said we haven’t considered leasing the car as we got confused with the price points that he threw at us. I think it was intentionally done so.
After the above interview, he starts pacing all over the store floor as though searching for something. We patiently await the moment he comes to us with the keys and walks us out to get the car. And guess what happens next. THE OPPOSITE. He comes to us and says he just has one car to send us in and he can’t find the key to the vehicle. We seal it now. We are like – we know this game. This was a premeditated drama. He has no intention of letting us drive that car. We still wait there 10 more minutes seeing him play the act of frantically searching and not finding the key. I told my wife that we will get out of this shady place. Nothing seems right about this
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