These guys know customer service! - dbishop7370
I was on a trip from Montreal to Philadelphia and as I passed Albany New York the oil light in my 2011 Jetta came on. It was later discovered that the car had lost oil because of an improperly installed oil filter by my home dealer. After using the VW emergency road service, my car was towed to Capitol Cities VW and then came the best part of the whole day, I met Randy.
It was 3:30 in the afternoon when I arrived and Randy had someone work on the car immediately, they stayed past their normal working hours and I was on my way, half an hour after normal closing time.
The whole team understood what I really needed and delivered in spades. Thank you Randy, thank you Capital Cities VW and thank you Langan Automotive Group.
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