I brought my 2020 Hyundai Santa Fe to Empire Hyundai on - pang33
I brought my 2020 Hyundai Santa Fe to Empire Hyundai on 2/5/2026 for a 39.99 oil change promotion. When I arrived, I was told my car “needs synthetic oil” and the price was changed to 69.99, which felt misleading but I accepted it. After an inspection, they recommended several very expensive services, which I declined. About two weeks later, I got a flat tire and discovered that my jack was missing, and another shop then found that both front fender liners were also missing. I had not taken the car anywhere else after the oil change, and I am certain these items were present before the visit. I am sure they removed the jack and fender liners because I declined their repair recommendations, and I consider this an unethical practice that has destroyed my trust in this service department. I bought my car from this dealership two years ago and was very satisfied at that time; however, when I returned for this oil change, I saw that the service area had been renovated and I am not sure if management changed, but my experience with their service has completely changed for the worse.
Update: I filed a complaint with the dealership, and the service manager, Marcelo, reached out to me. He took the issue very seriously and asked me to come in, even promising to fix everything for me before the investigation was completed. I really appreciate how he handled the situation and believe this is how a good dealership should operate. I am updating my rating to 5 stars because they did everything they could to make things right, and this has rebuilt my confidence in returning there for future maintenance.
Read More