GREAT EXPERIENCE! - Chuck
GREAT EXPERIENCE!!! (KRIS DEPALERNO and THE BURLINGTON TEAM)
I was actually on my way to drive over 2 hours to pick up a car at Ciocca that I have been waiting 3 weeks for. However, the night before, they called me and told me I couldn’t get a Pre Purchase Inspection before buying the car. I was so frustrated we decided to stop at Burlington Chrysler, Jeep, Dodge because they had a newer version of the same car. Now this went against my strategy for buying a car with negotiating a deal before going in to see it but I figured if it didn’t work out we would just leave and buy the car I intended to. I had also bought another car a few days ago for my other daughter which was a great experience. I explained all of this to Kris and he said he would try very hard to match that experience. Kris lived up to the hype! He was easy going with no pressure. Kris and Trevor worked hard to get us to a great price and didn’t play around with my rate. In fact, they came back with the lowest rate beating my credit union and the other dealership that we just bought from. They let us take the car for the weekend to get a Pre Purchase Inspection and assured us that they would address any issue that came back. Pete from finance was funny, fair, and honest. My daughter got a kick out of listening to him. We got the inspection done where the previous owner purchased and serviced the vehicle and they raved about how well Burlington prepared the car for sale. They did state that the incorrect battery for this car was installed due to its auto start stop feature and they highly recommended spark plugs due to the mileage. I sent it to Kris and they took care of all of it. Every time I texted Kris he would call me back and offer his help. Jake in Service was friendly and did everything to accommodate us. I’ve been preparing for war to purchase my daughter’s vehicles and this was an amazing experience. There are great dealerships out there with exceptional people. I wouldn’t hesitate one bit to recommend or buy from them again. Great job Burlington!!!
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