I ordered an AT4X truck from Central Buick GMC last - Howard Heppelmann
I ordered an AT4X truck from Central Buick GMC last December with virtually every option available included in the build. The staff at Central Buick GMC was very knowledgeable, helpful and patient during that process. I expected to receive the truck within 2 months and ultimately it took 7 months for GMC to build it. The frustrating part of that experience (and I hold Mary Barra, CEO of General Motors accountable) is that GM couldn’t provide information to Central Buick GMC regarding what was holding the build up. I almost cancelled the order at 6 months due to lack of ANY feedback. I suspect the issue was a supply shortage of one or two items in the build, which I likely would have removed had I been given proper insight. The good thing was Central Buick GMC was willing to refund my deposit so I felt they were doing the right thing. I do remain curious how many sales GM loses due to this broken process - my understanding is that GM makes most of its profit on trucks and especially, high end trucks. Now, with my GM rant out of the way, I would say the interaction, responsiveness and friendliness of the staff at Central Buick GMC was positive and most likely played a large role in my decision to “stay in the game” even while GM would not provide any feedback. In the end, I took delivery of the truck two weeks ago and love it! Although must say, the amount of technology it has, and learning how to use it to its full potential, is both amazing and daunting!
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