2,621 texas Used Car Dealers

This has been a nightmare. - AshConnell

TL;DR version-My vehicle has had mechanical issues since the first week. These have yet to be fully repaired. These people do not return phone calls or text messages. Nor do they keep you informed or give you any paper work regarding repairs! I have had the vehicle I purchased from them for less than two months. It has spent more time in the shop than it has with me. I purchased a 2008 Mini Cooper on the 17th of April. The issues started on the 23rd of April with the engine overheating due to a coolant leak. I was told their mechanic would take care of the issue and they would call me when the vehicle was ready. Not only did the mechanic fail to fix the issue, but he left the cap off the coolant overflow tank. This was also on the 30th of April. I was not told what the problem was, nor given any paper work regarding the work done on the vehicle. They picked the vehicle back up the same day at my work place and left me with a loaner. My vehicle was again returned to me on the 4th of May. I still was not given any information or paper work about the services done to the vehicle. At this point my automatic locks had stopped working and I was told by the dealer to replace the battery in the key fob. I did so but this did not fix the issue. On the 5th of May my check engine light came on. I called the dealer and was told to wait a couple days because this “sometimes happens after engine work”. After two days the check engine light was no longer present. On the 10th of May the engine started overheating again as well as stalling and/or shaking violently while at an idle. After a stall the vehicle would not start up for at least thirty minutes. This occurred on a Sunday when the dealership was closed. Due to the vehicle being unsafe to drive due to stalling, I had to call into work. I brought the vehicle in Monday morning, the 11th of May, taking over an hour and a half as I continually pulled over every time the engine temperature spiked. I was forty-five minutes late to work this morning as the dealership did not open until after my scheduled shift at 9:00am and the dealer that I talked too was not present when I arrived even though I had informed him I would be there right at opening. I was also not given a loaner vehicle at this time, instead I was dropped off at my workplace and told I would be informed as to what the issue was later that afternoon. My shift ended at 2:00pm and I had not yet heard back from the dealer. As I had a second job which started at 3:30pm I called the dealer and was told to call back in fifteen minutes to speak to the manager that deals with the mechanic. When I called back and spoke to the manager I was told that he had just arrived at the dealership and was uninformed as to the situation, but he would call the mechanic and get back to me shortly. I waited about thirty minutes before I had to call into to my other job. I had a co-worker drop me off at the dealership at which point I was given a loaner and told that I wasn’t initially given one due to the morning management not knowing anything about the situation. It took them three weeks to "fix" my vehicle this time. Meanwhile I was driving a loaner with messed up brakes and electrical systems. I was informed on the 2nd of June that my vehicle was ready to be picked up. When picking up the vehicle I directly asked the dealer what repairs had been done. He walked into the back and came back out a minute later saying that the manager that deals with the mechanic was not in, so he had no idea. I once again was not given any paperwork regarding the repairs done the vehicle. On the 6th of June my engine light was once again triggered. I took my vehicle to O’Rielys auto parts shop to have the code read. The engine code was p2187-system too lean at idle bank 1. As I got the engine code read in the evening after closing hours, and the dealership is closed on Sundays, I called the dealer on the 8th of May at 11:51am. He told me that he would get in contact with the mechanic to schedule an appointment. I sent him the engine code via text message in an attempt to be helpful. By 1:49pm Tuesday, May 9th, he had not yet called me back. I sent him a text message asking what the mechanic said. He texted me back saying that if nothing was mechanically wrong with the car and it was just the O2 sensor it would be out of my pocket. He made no mention of a diagnostic visit despite the long list of problems that could trigger a p2187 code. At 2:22pm I sent him a screen cap from a Mini Cooper repair forum detailing all the issues that such a code could be pointing towards. At 3:30 I still had not heard back so I sent a text message demanding a diagnostic visit due to the previous engine failures and repair errors made by their mechanic. It is now 10:23pm on Tuesday, May 9th and I have not heard back from the dealership. I fully intend on appearing in person tomorrow afternoon and raising a riot as well as pursing legal action against all individuals involved in this whole debacle if this issue cannot be resolved in a reasonable manner and time frame.

Monica went above & beyond my expectations, to help me - gramsahd2

Monica went above & beyond my expectations, to help me find the right vehicle for me, in my budget.

They were professional and courteous only problem was - petergochicoa55

They were professional and courteous only problem was that they were too much in a hurry to make the sale and didn't explain the car's defects and features. Now I have to buy an owner's manual to figure it out myself.

Always honest friendly and very helpful! - Granny

Always honest friendly and very helpful! Great service department. Very clean environment. People willing to help get you in a good automobile. Awesome place to buy a car!!

Very helpful they do work with you with any amount - Customer,netta2016

Very nice and helpful people my experience was more than I expected they say they gonna take care of you and they do just that

I purchased a 2002 Chevrolet Silverado 1500 HD from this... - Barbiehtx

I purchased a 2002 Chevrolet Silverado 1500 HD from this dealership. Exper Auto in Houston on cypress rd. It is not the location in another state. I’m currently filing suit because they sold me a truck with a blown motor and I’m filing criminal charges. My original post was wrongfully deleted. I will keep posting until I have gotten justice.

The best dealership I’ve ever dealt with Oscar aleman was - kenny

The best dealership I’ve ever dealt with Oscar aleman was the most polite person and reassuring sales person I’ve ever delt with 🙏

You don't get what you expect - Mrs.Anderson

After purchasing a vehicle from this company my hubbys truck was leaking from the roof yes they fixed it. So they said.... due to unforeseen circumstances the vehicle was returned 14 days later. I asked for some of the down payment back and I was told that the vehicle had already been registers and the down payment was used for tags title and license. I called the DMV and was told that the vehicle wasn't registerd to anyone.....i was told i could ask for a reciept that proves the down payment was used for that. When my hubby returned the vehicle of course he didnt get a receipt. When i called the owner he said he wasnt aware of what was going on but then magically remembered when we were talking and he said he never returns any monies back because he is loosing out?! But how when he's going to be able to re sale the vehicle again....wouldn't recommend this place to anyone.

Unethical - Greg1

I purchased a 2012 Land Rover, Range Rover from this dealer. The day I drove it home I called them to tell them of many issues from suspension to electronics. I told them I did not want the vehicle. They talked me into keeping it.I took the vehicle back the next day.and they said they would fix it correctly. 7 weeks later I got tired of the lies and went back. I heard all the excuse you could imagine. I made a verbal agreement with the owner if I kept the car he would fix any problems with in the first 12 months. He also stated my car would be ready in 3-4 days. 4 weeks later.....They called and said it was ready and properly repaired. ....... 1 hour later the suspension failed and the a/c was not working properly. I called and they were closed. I sent text to the GM telling him of the issues and I wanted to talk to the owner the next day. The GM quit and the message did not get to the owner of the dealership for two weeks because I personally drove the car back. He refused to discuss the issue and threw me out saying he never made a verbal commitment ! I had 2 witnesses. Filed complaint with the DMV....... The investigation is in the works.

horrible in follow through - Sarah2

IF any one has purchased from this dealership, then you understand the struggle of getting your title. this dealership has left me in a pickle trying to get my car registered. Has anyone else experienced a similar issue with this dealership?

Awesome - Toyota 2014

A.j was very friendly and helpful with all of our questions. Josh knew we had come from far away to be there so he made sure we dident wait longer than we had to.

Trevion Was Very Helpful With Me Purchasing My Kia! - AnnieSmith

Trevion Was Very Helpful With Me Purchasing My Kia! He Did An Awesome Job! Great work

Trevion was the man with the plan, they helped me get a - lilgoblin2020

Trevion was the man with the plan, they helped me get a brand new 2023 car with low miles and the monthly payments were very much easier and cheaper than I’ve ever gotten

I appreciate their honesty and straightforward approach - Pedibv

I appreciate their honesty and straightforward approach to selling a car. The team at this dealership is friendly and easy to work with.

Amazing Car Buying Experience! - Ms.Walk

Tyler was a knowledgeable professional starting the car buying process and ending the car buying process. My husband contacted Tyler about a 2009 335I BMW that he saw on Facebook. Tyler immediately responded back and updated my husband regarding the specifications on the car. We then met Tyler in Plano to look at and test drive the car. We loved the car's body and how well it had been maintained. The engine was also very well kept.. We bought the car. We live in Fort Worth, so Tyler delivered the car to us in Arlington so we did not have to make a long drive. Tyler definitely knows how to treat his customers. He called a couple of days later to make sure that my son was enjoying his new Beemer! I look forward in doing more business with him in the future.

Arthur and Prince did a great job. - tfulton

Arthur and Prince did a great job. I trust everything they did to make my Land Rover perfect. They were delightful to work with. Extremely professional.

They did not have the color I was looking for in a 2006... - RayB

They did not have the color I was looking for in a 2006 Chevrolet Suburban Terry Blount and his staff found what I wanted and at the price that I was please with in just an hour. had the Suburban at the dealership the next morning by 10 am and I had signed my papers and was on my way by 11.00 could not have been more pleased. 100% recomend Terry and the staff @ Gober Merrell!

Do not buy a vehicle from these scammers!!!! - GregMeuthSucks

Do not buy a vehicle from these scammers!!!! The truck I bought from them had the undercarriage painted to hide rust (I was told it was clean of rust except the bumper), and the Check Engine light has been blacked out with electrical tape! What I thought was a minor issue ended up being a major problem!!! When I called them about it they said they wouldn't do anything, and they didn't know anything about it. This place is why used car dealerships get a bad name!

I just texted them on the car I found on the web site I - jackscardenas

I just texted them on the car I found on the web site I offered them a lesser price they did not take it so I am going to still keep looking.

If you want to buy a MASERATI,go see Andrew Ortiz. - starchild357

If you want to buy a MASERATI,go see Andrew Ortiz. This salesman is top level and knows how to engage the customer. Continue to do good work Andrew, your the best.

I had just gotten notification that I received my title. - georges.rawlings

I had just gotten notification that I received my title. I went in and was greeted by Alexan. He approached me promptly and walked me through the steps that I needed to go through to have my plates installed in my car. He went the extra mile and helping me hunt through some of my trunk junk to find the plate holders. Overall, his service was excellent, and I would highly recommend him to anyone going to BMW of South Austin!

Not poor customer service...non-existent customer service - Grandpa Jones

First off; No place for customers to park. Filled with cars for sale and rental cars. We parked on the street. Second: Salesman never introduced himself or gave us a card. Third: When we called the main number it rang about 10-12 times. They always said he is not at his desk. One time we saw he was at his desk and called just to see what the person who answered the phone would say, which was "Not at his desk, out with a customer."

I have purchased 3 vehicles from Hillard Ford and I am... - roadrashtx

I have purchased 3 vehicles from Hillard Ford and I am very happy with the service I have received. Debbie is no longer with the company but I have dealt with other people in the Fleet/Internet department and they are all great. Hillard treats you like a friend and not a customer. I highly recommend them.

Shout out to the general sales manager! - D Blackmon

Shout out to the general sales manager! Not only is she amazing, but I will hardly recommend any and everybody to ask for her personally.

Great Experience buying 1972 Corvette!!! - SAPD Sgt

I went to Hovey Motorcars to look for a classic car for my wife for mother's day. I worked with Ray Gutierrez who did an excellent job helping me out. The 1972 Corvette is just as beautiful in person as it was on their webpage and was priced under what other similar Vettes are selling for online. I will look to Hovey from now on for future classic cars I want. I also had the privilege of meeting the elder Hovey, Mr. Hovey, who was very pleasant and made me feel very welcome at the dealership. They have a very nice selection to pick from and went way above what they had to for me. With Ray's help my wife was caught completely off guard by her surprise gift. Thank you Hovey family.