2,625 texas Used Car Dealers

Frauds - Angry customer

Similar to the experience of the OK customer, I also was told I needed to pay TX taxes even though car would never be registered in TX. The dealership kept this money (never paid to the DMV) along with several hundred dollars in addition funds they were not due. To top it all off, they didn't even hold the title for the car they sold me. It has taken more than 7 months to get the banks to settle and allow me to register the car in my state of residence. Needless to say, nobody at the dealership ever returned a call, letter or a penny of the money they stole.

9 months ago By far the most unprofessional, scheming, - Dom Tay

9 months ago By far the most unprofessional, scheming, and distasteful dealership I’ve ever encountered. Jan 2022 My first interaction was with the owner ( white man in a pick up truck will never get out of car ) he told me he would buy my 06 Chevy impala which was towed over there ( my own expense ) for $700 . When I arrived with my mechanic to examine the car … he looked at the receipt he promised me he would honor and told me they wouldn’t honor it and my services wasn’t needed . Once he got wind that I had came “ money ready “ he told me Maurice would be arriving . Remind you myself and mechanic were both black … he’s mannerism along with attitude wasn’t the same for people of his peers . He collected my money, lowered the offer from $700 to $500 and wanted me to pay more of a down payment for a car that radio wasn’t working ! I paid faithfully on Zelle and wasn’t properly documented when paid my car note in advanced , resulting in them marking my account late and demanding money for a late payment that wasn’t late ! They didn’t try to correct it nor gave me a receipt until almost a week later . 06/20/2022 My car was damaged out due to a drunk driver . Mr. Dan (sales man ) assured me he’ll credit my account since the car would be paid off in 6 months compared to years it was due ! He delayed the payment process so he would receive the check first … meaning he didn’t have to put me in a car . He didn’t get my signature or issue me a receipt regarding the pay out received and cashed out by him and the owner . Once asked for the updated payment record he refused to put in corrected payment nor give me the updated records . I had to acquire my records from the insurance agent and looked into discrepancies in the paperwork and seen him falsifying documents . He told me once I stated I was getting legal advice that he wouldn’t issue a updated payments until he got more money ! I wouldn’t suggest ANYONE TO GO TO THESE SCAMMERS ! My friend was also scammed by them by messing one initial payment and they retaliated to another black individual and repossessed his car and refused for him to get his property. They took my Nissan from the storage without my permission and will do anything for a coin ! 08/04/2022 A reference of mine acquired a bout getting a Nissan . He put down on the car for a down payment and when asked can he get it back … he was told no he couldn’t until a couple of days until cops were called . 08/12/2022 Mr. Dan tabatabaei called me a xxxxx and told me to shut up once I asked multiple times for my records . He is very aggressive and I believe a racist due to the comments he said to myself ! CONCLUSION Seek a attorney if you want to get into a agreement with them and all there cars are savages , been in wrecks , and check the vins . They don’t offer gap and will not honor the 30 days to fix things with your car .

Great sales Team - wassupkidd

The salesman at Legend were awesome, patience and friendly. They make us comfortable every step of the way. It like a family setting that we love. Customer for life.

Haven't made my 1st payment..already paying for repairs - tanya

I have not even made my 1st payment, and already have an estimated amount of about $1,000 in repairs. I even bought the extended warranty but of course the defect is not covered. I got a 2013 Ford Explorer and the catalayic convertor is out, any mechanic knows that these just don't go out. The funny thing is Pollard Used Car claims all the used cars are "Certified", before sold! So this issue would have been flagged. The customer service at the repair shop sucks and offer no help. All they want is money...Good luck to even try to get a hold of your salesperson and getting help. Mine claimed he was "working" on it to find out he never even called. I have done buy here, pay here dealership and had cars last a lot longer.

Took my car in for engine over heating. - Alexis

Took my car in for engine over heating. They UNPLUGGED the fan and let me drive away like that. Also tried charging me for bumper harness $1800.

I received a prompt response to my questions about a 2010 - yannickcoyac

I received a prompt response to my questions about a 2010 A4 wagon for sale.

This was the 1st dealership, and I have been to many, - lbjjack1

This was the 1st dealership, and I have been to many, that I was in and out in less than 1 1/2 hrs. Unbelievable they had everything ready and was even able to test drive without asking. They are very nice and professional.

the dealership i like but i have heard bad thing about - pastor

the dealership i like but i have heard bad thing about texas cars.there h2's look good

Prompt, courteous, very accommodating. - hamluis47

Prompt, courteous, very accommodating. I explained my needs/wants and they helped every step of the way until completion of the deal.

They were very professional and nice and worked with my... - justingermain6937

They were very professional and nice and worked with my income to put me in a car it was very nice to be treated like a person and not a Dollar sign

An issue arose with my 2019 Legacy, Alexis from service - KarlaC

An issue arose with my 2019 Legacy, Alexis from service department provided excellent customer service. He took initiative to touch bases with me in regards to a part we were waiting on and contacted me as soon as it arrived. Alexis was courteous, honest and professional through out the entire process. His was definitely an example of what great customer service should be.

After trying to work out a deal on an order and trade in, - laruso.b60

After trying to work out a deal on an order and trade in, the vehicle configuration was returned to me from the dealer and I was asked to sign off on it. I had stated that I wasn't yet sure of the exterior color and was informed that we could change it at time of order so I signed off on the build sheet as I thought I was just confirming the correct configuration. Then I got an email from the sales person, that they would be calling very soon for a deposit. I haven't even seen sales numbers or even the amount of trade they were offering. I was kind of confused. After I finally got the sales numbers I didn't appreciate the trade amount and sent in a proposal requesting an increase in the trade amount. That was denied and was asked if I wanted to cancel the order. I thought this was just an internal thing and didn't think much of it. I was then again asked if I wanted to cancel the order and I said yes. After about 12 hours or so, I realized that the trade was actually a good thing especially with the tax savings. I sent in a new configuration on a vehicle that was cheaper in price and the sales person just sent an email saying they couldn't work with me any longer. I asked why and never got an answer. I sent one to the sales manager and didn't get an answer. I finally found an error in my numbers and thought that might be the problem. Only after sending an email with my deepest apologies(in subject line) because of the error I got a response. Now never was I asked if they wanted me to place the order and not even getting a deposit for me, the sales manager confirmed that the vehicle had indeed been ordered. I was shocked. Then the sales manager to me: " I have already placed an order for this vehicle and will not place a second order, as a dealer we are penalized for duplicate orders." Then asked if I wanted to cancel. I said yes cancel and I wanted to talk more about ordering the new vehicle but now have ignored my emails. I sent another email to the sales manager, the general sales manager and the general manager all in one and didn't get a response from anyone. I now feel like they owe me an apology as they ordered a vehicle on my behalf without my ok. Said they order on a signed build sheet. They need to tell people what they are doing. I guess they got my address and phone number from my VIN or something because I never gave it to them and they had it and never even confirmed if the information was correct. All I wanted to do was order the vehicle I wanted and they screwed that up. Be very careful signing anything at this dealership. This is why I like to communicate in email, I have a record of everything.

What a great place to purchase a car! - frankw

What a great place to purchase a car! Me and my wife went to their dealership to look for a new car for my wife. Cesar came out and helped us go through the inventory and picked out the perfect Mercedes for her. It was very clean and drives awesome. He did all the financing for us and presented different options for service contracts. After we finished all the paperwork, the owner Arman stopped by and congratulated us and thanked us for purchasing with them. Overall great experience, super nice and clean cars, and the best staff anywhere! We will be back soon to get our son's first car! Thank you Cesar and Arman!!!!

So … a bit confused. - Steven W

So … a bit confused. Interested in a new Lexus (would be our third) to replace our current Lexus. This is new Lexus dealership (Fox Lexus of El Paso) to me as we relocated to Las Cruces for retirement. Initially visited dealership last week … primarily to ensure our golf clubs would comfortably fit in the trunk of ES 300h sedan. I previously did a build on Lexus website (base model with some nice upgrades, etc.) … but learned from Sales that Lexus doesn’t build that set-up and it can’t be special ordered (dealerships are just allocated cars, etc.). OK , so let the salesperson (C. Morales) who approached me on my first visit know I would be fine with the 2025 Lexus ES 300h “Luxury” model which would get me the upgrades I wanted but at additional MSRP of $5K. Issue is I’ve sent C. Morales several communications (email and text) … one email to alert him that although not on my build list … I would be fine with the Triple Beam LED headlight upgrade if the car had all my other preferences. No reply to email … so was concerned it could have gone to a spam folder. So next day sent Text to his cell phone asking him to confirm that he did receive that email with my update. NO response to that Text. I waited over 24 hours and still no response. So today sent follow up Text indicating “Please respond to my communications if you want me to purchase my new Lexus from You. Zero response. I’m being completely “ghosted” by this Salesperson!!! Never experienced that in a sales environment? At this juncture, DONE with Mr. Morales. Question is are we done with Fox Lexus?? Guess that depends on if and/or how they respond.

Repo King...sad but tru - Sexxyc3000

I had the "repo" thing.... 6 months fter a $4300 dp I was slightly behind, he tells me I can't pay the.fees and to get it financed elsewhere. sad but true

Great place‼️ - J

My husband found this truck on line. He call Andrew and went there that day. We got financed in know time. The people are very nice and friendly. They don't pressure you to buy a car or truck. Great place and they got some really nice cars! We got a great deal!

This dealer is nott trust worthy, they do not stand by - Cody mays

This dealer is nott trust worthy, they do not stand by there workmanship or word. They did mechanic work for me and after getting it back the next week I'm driving g down the road and the fan came off and cut the belt and cause the truck to over heat and shut down. They had replaced the fan clutch, the studs was still intact but the nuts was gone so there for They didn't tighten the nuts down.i told them I wanted a new motor because the integrity of the motor had been compromised due to getting to hot. They refused to replace motor and said they woukd purchase a warranty policy on it "fraud" because it's pre existing they won't cover it. After signing the co tract for warranty they called and canceled the warranty. The truck has been back 2 times for same issue and they say there's nothing wrong with the truck even though I have video evidence of it malfunctioning. Do now I'm stuck with a problem they won't fix. I would stay as far away as possible from this place.

Love my 🚗 - Can’t stop smiling

Everything was done in a timely manner, was treated with the utmost respect. GG made me feel that I had no worries about being able to purchase this car.. love this company.

Excellent Customer Service - Toladouceur

I stopped by on a Saturday and spoke with Dylan, he was very helpful and explained everything about each vehicle we looked at. Initially I was not too thrilled with the color of the vehicle he suggested but the more I thought about it, the color did not matter. What mattered was the vehicle features, price, and monthly payment. I came back on Monday after speaking with Eric and Dylan and I am driving off the lot with the car I wanted despite the color. The process was painless, the vehicle is flawless, and the customer service is unparalleled. Thank you Dylan and Eric for your assistance.

Lies... and ignorance - Mel99

Steve was our salesman. He was cocky, rude, and didn't know his product. The manager was even more clueless. I told them it needed an alignment and they swore it drove perfect. I told them there was something wrong with the exhaust and they said that was done to look like that on purpose. I asked about the tires before I took the 2 hr drive and they said they were brand new. When I saw them I questioned the man's eyesight. I knew all this wasn't true, but I wanted the car so I let them talk their bs. Got home, brought it to the mechanic and guess what!? It needs an alignment, a control arm, new tires, and its actually been in some type of accident that wasn't on the carfax, this is why the exhaust wasn't right. The rotors and breaks will need to be replaced very soon as well. All this is fine and good, we new we were buying a used car and we could see the problems they were to inexperienced to notice. We had figured up in our head what the cost would be to fix these things and haggled them down $1700. Can I just say how much I loath the haggling game? To top it off we had left and they had agreed on numbers finally. So we had to drive 40 minutes back. We told them we were in a hurry (and we had a preapproval so not much work on there part) and when we got there it took another hour to finish everything. For such a large lot I was surprised to find out they had to send the car off to get the inspection. We finally left and after all this, you know what makes me the most angry? They said it had been serviced, and that was a lie too. We had to pay for an oil change when we got back home. They know nothing about the cars they're selling. They just want your money. Typical!

Very great dealership friendly people. - escobarcris92

Very great dealership friendly people. Gabby highly recommended she will get you the best price

Excellent service from Mr Ken RobertsHe was professional... - webbmaster811

Excellent service from Mr Ken Roberts He was professional and NO PRESSURE SALE made my vehicle purchase enjoyable He was upfront with answers and info needed to complete my purchase.

I had the pleasure of dealing with a very helpful and... - davila_perla

I had the pleasure of dealing with a very helpful and knowledgeable sales consultant, Balde Silva. Had a great experience and was shown great respect. I look forward serviceing my vehicle with Bert Ogden and purchasing my next vehicle from Balde. Great experience!

Just bought my Kia Seltos 2021 and i am very satisfied... - gracie

Just bought my Kia Seltos 2021 and i am very satisfied with the help from our sales consoultant Daniel Vallejos. Would recommend coming here for new vehicles.

Purchased a 2019 Nissan Sentra on 01/25. - tweetlady01

Purchased a 2019 Nissan Sentra on 01/25. Took car to the Nissan dealership on 07/19 for car hesitating to switch gears. After nissan checked the vehicle there were 8 issues found totaling almost of the total price of the car. One was for issue that was part of a class action lawsuit 2021. Another issue was a dry rotted belt that could nit have happened within 5mths of ownership. Contact dealership to complain and the manager couldn’t be bothered to call back.

I had the best car buying experience with them.... - Robert MS

I had the best car buying experience with them. Especially Michelle! She was great! She went above and beyond getting me pictures and info that I needed. I will definitely refer them and would 100% buy from them again!

Extremely Poor Customer Service - eric106

I emailed this dealership about a VW Golf they had for sale and was given a very disrespectful response. I would not trust the cars coming from their lot either, some questions they were unable to answer are as simple as any major repairs to the vehicle and the distance lest on the tires. Don't waste your time with this dealership.

BUYER BEWARE......BUYER BEWARE.back in September....It... - LozellTaylor

BUYER BEWARE......BUYER BEWARE.back in September....It has been sometime and i never got a response back i purchase a dodge truck from k an m my doors do not lock have to doit manually who does that in 2020-then 4months go by oil sensor goes out..i contact k an m i get the run around..then finally they take the truck back for 2weeks an NO WORK is done on the truck then my headlights go out..and the bright lights..i got this truck in September after 2months problems..an no help or service from this company....at first when i did my first review i was having issues but business is business and it is bad BAD BUSINESS..BUT THE CREDIT COMPANY IS AWARE OF THE SITUATION BUT THEY JUST WANT MONEY...AN K AN M NEVER ACCEPTED RESPONSIBILITY FOR THE TRUCK THAT HAS ISSUES. But i am still making payments on a truck with electric issue an bad oil sensor no side mirror turn signal..oh one of the guys there told me the truck had alarm system. An that's why truck locks an lights are not working, so the natural response is fix it..Oh an there was two men that did the paperwork..so they bounced me back to each other neither one doing what was right.. Car guru is where i seen the add $9000 now for reason that are not TTL i paying over 14k for 2012 with over 120k miles car guru is looking in to this so is credit company. But i did get some smart mouth answers on why they are not fixing the issues. And you the rest..

This dealership is hands down Gods sent. - jesushimself

This dealership is hands down Gods sent. they helped me in the most critical situation and made sure I was well satisfied and able to get a nice car . If you looking for honest reliable people I def recommend! everybody else turned me down when I was stranded and I couldn't get a car no where else but them ! CLUTCH!!!! PRayers for the owners and workers at this lot . God bless them!!! jesus himself

great salesmanship. great deals - Treytreytrey

Great sales person. Wonderful selections. Very friendly atmosphere. Unbelievable prices on there inventory. Upon arrival we were completed and out of there in a very short amount of time. They were very prompt and very considerate. Also service was very helpful and did a wonderful job detailing our vehicle. Thanks to you all. We would definitely recommend you to everyone.