14 kansas Nissan Dealers

Ben was extremely personable and attentive to what we - arosmith

Ben was extremely personable and attentive to what we were looking for in a newer car. He's very knowledgeable about the Nissan line of vehicles and answered all our questions promptly and clearly about the requirements and interests we had in the Nissan Murano we were checking out. Ben made the sale and ensured that we were getting a quality vehicle without defects or personal drawbacks. We left the dealership, confident in our purchase, and the dealership's backing, thanks to Ben. He's followed up a couple of times to check up with us and make certain we're happy with the car. We are. Thanks, Ben. You're a good sales person and s credit to the dealership.

Jason Kaufold is amazing; he went above and beyond to - janelehning

Jason Kaufold is amazing; he went above and beyond to help us. He was so kind and sincere in ensuring me that they would take care of the problem. Jason should be commended for what he does for his customers! Everyone was a pleasure to work with, and I highly recommend Orr Nissan to everyone!!! Jane Lehning

They were great abiut carrying me to work and returning - sweetnlowrrr

They were great abiut carrying me to work and returning my car to my work.

Jared was great to work with and was very informative - RF00788

Jared was great to work with and was very informative with all of our options. Would highly recommend working with him when looking for a vehicle.

Took the truck to Marshall Motors in Salina, Kansas on - ccolosimo0655

Took the truck to Marshall Motors in Salina, Kansas on 10/6/23 for an oil change. Spent $350 on a service contract meaning I would pay nothing for the next four oil changes and tire rotations. When driving on the highway for the first time since the service the truck began smoking. I pulled over, checked the tires and then got back on the highway. Then it started smoking a lot and I pulled off the highway again on 10/7/23 about 24 hours after the oil change. I started a road side service request and it was going through on my phone with the progressive app. My wife’s grandparents came to check on me as I was broke down. My wife’s grandpa pulled the engine oil dipstick and said it was bone dry. He then checked under the truck and seen there was no engine oil drain plug. We called the dealer Marshall Motors who had performed the service and they arranged for a wrecker to pick the truck up and they said they would have a car for me to drive when I got there. When the tow truck dropped me and the truck off. Jason Stroda, the general manager came out asking if the vehicle was salvage. I told him no. He then proceeded to say it had a Juno yard rear end in it. He claimed to have seen the markings on the rear end when it was on the tow truck. He began speculating that something was stripped in the truck (possibly the drain plug bolt or pan I assume). He assured me he was speculating. But, if it was their fault they would make it right. I’m not sure if what the comments about the rear end and assuming it is salvage have anything to do with a missing engine oil drain plug about 24 hours after the service. Case number 87588857 from Dodge Ram Customer Service This is the response from Marshall Motors in Salina, Kansas that was given to the Better Business Bureau in reference to my Complaint # 20710649 after contacting them and the Kansas Attorney General. This vehicle was towed in after hours on Saturday. We arranged for the tow as soon as we were made aware of the issue. We also provided a loaner car for Chris so he could get to work. It was our fault he wasn't able to make it to work on time.  I contacted Chris Reddig our Service manager and told him about the truck Saturday evening.  Monday morning myself and 4 other employees pushed Chris's truck into our Service Department where our Master technician inspected the threads of the pan and found nothing wrong with them so he replaced the drain plug and filled the engine with oil. While the mechanic started the truck, myself and Chris Reddig, and my Parts manager waited to see how much oil pressure the engine had. 57 psi is what it recorded at start up. We are preparing to drive the truck 60 miles this morning, to make sure there are no drivability issues.  Then a complete diagnostic scan will be ran on the truck. After the drive as long as no issues arise the truck will then go to detail to be cleaned off.  Marshall's will put a limited warranty on the engine for 1 month or 1,000 miles. The same warranty we provide on vehicles we sale with 194,xxx miles on them. We apologize that this happened to Chris and his family.  Our Dealership has been in business for over 95 years. This is only possible by taking care of customers. We greatly appreciate how understanding Chris has been through all of this. Marshall’s said they drove it 60 miles and the odometer says they drove only 22 miles. General manager Jason Stroda kind of argued with me as well as the service manager Chris. They said I have to give them the loaner back tomorrow morning. They told me they cleaned the truck and I got there and it was covered in oil and it was still dirty. They said on paper they will only warranty the engine 1,000 miles. That’s all they will do.

Very attentive and friendly! - rgillespie

Very attentive and friendly! Worked hard to find the car with the features I wanted, and get it delivered. Good follow up to be sure I was satisfied with the vehicle. Stanley is great to deal with!

I have been pleased with the friendliness and - On the vine

I have been pleased with the friendliness and courteousness of all employees. Randy Morehead is great to work with on buying a car. He was very patient & helpful as we were looking and then buying our car. He listened to what type of car we needed & showed us some car options. We bought the Rouge & are happy with our purchase

They are very easy to work with and I’ve always had a - Wdenny

They are very easy to work with and I’ve always had a pleasant experience.

I have now purchased 7 vehicles here and this will always - masteromixes

I have now purchased 7 vehicles here and this will always be my go to place.

There is no way I would purchase a vehicle from a company - kylelamber

There is no way I would purchase a vehicle from a company that floods my phone with calls, fills my email with spam, and texts at least once a day. Come people, enough is enough. Besides, I drive a new FORD!