69 california Cadillac Dealers

Avoid Casa de Cadillac if you value your time, money, and - Michael belchens

Avoid Casa de Cadillac if you value your time, money, and sanity. What should have been a premium buying experience turned into a nightmare due to their abysmal customer service and complete lack of accountability. From the moment I drove off the lot, my car had issues that any reputable dealership would prioritize and resolve. Instead, Casa de Cadillac has given me nothing but excuses, unfulfilled promises, and dismissive attitudes. They seem more interested in covering up their mistakes than fixing them. The service department is not only unhelpful but also rude—they lie about repairs being completed and refuse to acknowledge ongoing problems. It's clear that customer satisfaction is not their priority. For a dealership representing a luxury brand, their standards are shockingly low. Do yourself a favor and take your business elsewhere—Casa de Cadillac is not worth the headache.

2015 CADILLAC SRX CERTIFIED - Joe

DO NOT RECOMMEND THIS DEALERSHIP TO ANYONE. Purchased a certified vehicle from the 1 month later paint is coming off of it and the dealership will not help us. Poor customer service and overall experience was garbage.

Very Good Service. I like to honesty and fairness - Boris R Lopez

This was one of my best experience buying a car. All the sales team was very knowledgeable about the car and its features. I will definitely will recommend them to my friends.

Great service. - Terry sloman1

Great service. Fixed problem then washed car then sent lyft to get me. Very happy.

Car buying made easy - Dave H

My wife and I are currently in the process of purchasing a used vehicle from De La Fuente. Rick and his team have been professional all the way. I looked at many many many examples of the vehicle my wife decided on and far and away De La Fuente had the cleanest example around. For me, quality and cleanliness are key when purchasing a used vehicle. Rick and Kelly were more than fair for what they are selling us. Exceptionally clean and fully loaded. There is not a better example out there and the price is fair. Thanks guys!

Always Excellent Service - Rock

I brought my car in for service - primarily to have a new set of tires put on. There were a couple of other issues I had questions about. My normal service adviser is J. J. Van Dongen, He and St. Claire Cadillac have always provided excellent service. They have been my dealership since 2011. Their advice and service has been super. I highly recommend them.

I was shopping around for a Cadillac and I ended up going - slcontact21

I was shopping around for a Cadillac and I ended up going with his dealership because I was fortunate enough to find someone like Avia Yin to help me with my purchase. She made it straightforward and smooth from start to finish. I made a custom order online for an Escalade and sent her the trim/options I wanted. She didn't make any promises, but she said it'll get here in 4-6 months but only took 3 months! If you're looking to purchase a Cadillac, I'll save you the trouble of shopping around, just look for Avia Yin at this dealership. She's the best.

Renick Cadillac will Close in May 2018 - Filigif

We, over the years, have leased 10 cadillacs at Renick. Don Holte and Steve Weddle were the BEST!!!!!! The only good Customer Service Rep left is Lou. Avoid Mark at all costs. Service is bad, slow and unlike all the years of Renick in their history. Renick Cadillac ceases to exist by end of May 2018. Before escrow closes, research and find your next Cadillac dealership/service group.

We learned soon after buying our Chevrolet Volt never to - KM

We learned soon after buying our Chevrolet Volt never to go to the Putnam dealer in Burlingame California. But we had no choice when the charger port stopped communicating with the car and we couldn't charge the battery except by driving on gas in mountain mode. No non Chevrolet auto shops can deal with the Volt software. Dropped off the car Monday 715am by appointment paid for a $450 diagnostic and heard nothing back all day. Repeated calls to them are answered by a live person but immediately routed to a full voicemail. After frustrations finally convinced the guy answering to let me talk to someone who then said we needed a $500 software update.Of course they did not start any work saying they needed our approval which they did not try to contact us to get and now it was too late in the day. Next day again heard nothing and same run around with the phone. I can hear groups of people laughing in the background before they switch me to the dreaded full voicemail box again. Two days without a car, no courtesy cars available which isn't surprising at a place with no courtesy. Basically I can't take it anymore- I'm abandoning the car and riding my bike and train to work. Hate them will never buy a car sold by Chevrolet dealership again!!! By the way I also had a failed appointment first at the dealer in Redwood City, I arrived and they said they can't do the software work (that I booked) after all on a Friday as the head office support isn't reliable on Fridays. That dealer is in the middle of nowhere and also with no courtesy cars, shuttles or transit near. User's recommendation: Avoid buying a car from Chevrolet in the California Bay Area Peninsula.

Don't bother going to this service place. Their salesmen... - Upset Customer

Don't bother going to this service place. Their salesmen are great but their servicemen are zero help. They had installed some system before I leased the car. When leased, they removed it. This caused a shortage with the battery. Rather than fox it, they told me to come back another day when they have more time. Hello!!? Why did you make an appointment in the first place if they weren't going to fix the problem? I took a while day off work for nothing. I tell them if I bring it back will they have a cat for me. The answer was no! I went to the dealer in Torrance. They took the car immediately and got me a rental!!! That's the kind of service I expect from Cadillac! Don't go to boulevard cadillac.

Great experience - John

We had a great time with Jason. Love being treated well locally.We will continue our commitment to Wheeler for service and any future auto's purchased. Thanks, John Littlejohn

This is my first new Cadillac and also first time GM - KhaiT

This is my first new Cadillac and also first time GM owner. Worked with Online Product Specialist MIke Woleslagle since late 2020 for my factory ordered Cadillac. From day one and throughout the unusual times for ordering, Mike was completely upfront and transparent. Up until the final stages of build & delivery, Mike was spot on with his estimates and kept me informed during the entire process. Post sale, he follows up to ensure the ownership experience is going well and is readily available for any questions. He is a great person to work with and puts in the extra effort to ensure you get the vehicle you’re looking for, highly recommended. With a very unusual market the last couple of years, Team Cadillac kept their word and honored their quoted pricing. A dealer who values ethics and customer satisfaction is a long term keeper in my opinion.

Called back as expected. - reepoo70

Called back as expected. Don't seem to want to sell the truck from an out of state person with money in hand. Refused to exempt sales tax, wouldn't accept card for amount that I was getting from bank. Said owner wouldn't accept this forms of payment. Also said I had to do background or credit check before we could drive away. California can keep its garbage.

They were great when I just purchased my XT4. - FRII

They were great when I just purchased my XT4. I had a hard time deciding between XT4 and XT5 - but Alex was very patient and understanding! Same with Finance - Rich and Vic were informative and pleasant! Not to forget Jimmy that handled my trade-in. I can truly recommend them!

Russell Ramos has been a very solid guy for home motors - christophercamat

Russell Ramos has been a very solid guy for home motors dealership. He is our go to guy if my whole family needs cars and trucks. You rock mr. Ramos

Love the team we worked with. Karah the internet intro... - Roxanne

Love the team we worked with. Karah the internet intro was so sweet. Adrin our sales guy was so helpful and worked with us on a great price. Cameron our finance guy was so organized we were out the door in no time.Quick & easy! Thank you Courtesy Cadillac Team! I love my car!

Will not recommend until new dealership improves their - Lydia Ojeda-Alvarez

Will not recommend until new dealership improves their new employee training of customer service and management skills.

I just had the pleasure of leasing my Lyriq through this - Jg1107

I just had the pleasure of leasing my Lyriq through this dealer. This is the first time in my life that I have left a dealership and felt that I was treated fairly and honestly! Before coming to this dealership I was in the process of closing a lease on a Lyriq at an out of area dealer but decided that the vehicle was not what I really wanted. So I came back to Cadillac of South San Francisco to find the car that I really wanted. What I ended up with was the all wheel drive model that I wanted at a lower overall cost than what the other dealer was trying to give me for a rear wheel drive model. They were doing the old trick of raising the price then showing you a discount on the inflated price. The whole sales crew starting with Grecia were friendly, gracious and above all honest! I highly recommend Cadillac of South San Francisco when you are in the market for a quality vehicle!

BAIT AND SWITCH BEWARE!!!! IF U DEAL WITH THEM GET IT IN... - shiraaz787

BAIT AND SWITCH BEWARE!!!! IF U DEAL WITH THEM GET IT IN WRITING DONT BE LIKE ME THINKING ITS CADILLAC AND THEY WILL HONOR THEIR WORD!!! JUST A TYPICAL DEALER TRYING TO MAKE A QUICK BUCK AND NOT CARING ABOUT THEIR BRAND OR EITHICS Allow me to explain my Experience.. first and foremost this has nothing to do with the 2 sales guys who helped me, Rob ( previous employee) and Minh who were both great and kept me in the loop through the whole process. I'll start at the very beginning. Back in January 2021 my wife and I decided to buy an Escalade. We went to Woodland, Roseville and Epic... all the sales people were great. We decided to go with Epic because of the way we were treated there by Rob not being pushy or anything. As everyone knows there is a shortage of Escalades and all of them had mark ups. Back in January 2021 dealers were like if you order it, you don't pay mark up. So finally we decided in the beginning of march to place an order for the Escalade ESV. We knew that going with Epic we would have to wait a little longer since they were a smaller Franchise but we still went with them because of the great customer service we received from Rob. So we placed the order and Rob kept us updated on available Escalades but they always had a mark and Rob would tell us if you wait for yours there is no markup. About 2 month or so later we stopped hearing back from Rob. Few weeks after that we decided to call and see what's going on. we found out Rob no longer works there and they set us up with a new Sales guy Minh who by the way was also great. He would always call when an Escalade was available that a customer decided not to purchase and would tell me there would be a markup on it around $5k-15k. I would get the same answer if I wait for the one we order there wont be a markup. this happened for a few months and Finally Dec 7th I got a message that our order was finally being built but it no longer had Supercruise and automatic steps. We thought about it and even though it wasn't built the way we wanted it, we decided on getting it. so I told Minh lets start the paperwork and send me some numbers. I filled out the credit app. and they sent me the numbers and I noticed there was a $10k mark up. so I called Minh and he apologized about it but said that management is marking up everything and he couldn't do anything about it. I asked him when will the GM be there so I can talk to him he said Friday (Today), so I made the 45 min drive to go talk to him. I arrived met Minh and again super nice guy understood my frustration and said I spoke to my manager he said they will drop it to a $5k Mark up I explained to Minh that at this point this isn't about the Money its about what was said/promised to me when I placed the order which was I wouldn't pay a mark up. If I had to pay a markup I would of bought months ago and got exactly what I wanted instead of settling for one that isn't even built to what I wanted. Minh understood my concern and called on what I'm guessing was the manager named Sean he came and told me the same thing that well u ordered a 2021 and getting a 2022 so we have to charge you a markup. I explained to him that even though its a 2022 its not coming with what I ordered and yet I'm still willing to buy it for MSRP I'm not asking for a discount I'm just asking for what 3 people in your store told me (including the person who took my deposit) he said that the normal markup is 10k and I can do for you is $5k. I again explained my concern that u guys told me 10 months ago that I wasn't going to pay a markup if I waited, which only to find out I have to pay a markup... he then said I haven't sold an escalade for MSRP and don't plan on doing it. I told him so if you guys aren't going to honor and what 3 people in your dealership have been telling me for months then I'm not buying it. He said no problem we can return your deposit. In summary this management would not honor what they told me and didn't care whether I bought or not. Unfortunately when I made the deposit I didn't get anything in writing thinking I'm buying a Cadillac, so the dealership would be professional and that I'm dealing with a luxury car company only to find out they are the same as the rest. All I can say is if you decide to purchase anything from hear or order any vehicles get it in writing or they will bait and switch you after 10 months of patiently waiting

I had went to purchase a truck, agreed on a price, went... - sportych8

I had went to purchase a truck, agreed on a price, went to do paper work and they added 2,200 to the amount they tried to sneak it in glade i caught it. didnt but the truck. the gm was no help . they are very slimmy people at this dealer.

I called the dealership to go over purchasing a new - jfinancial

I called the dealership to go over purchasing a new Cadillac Lyriq. They stated that they currently had zero in stock and I would have to order. A new Cadillac dealership should have a Cadillac inventory to purchase.

the Service manager John Chappell and his crew are all... - sky62

the Service manager John Chappell and his crew are all top notch, knowledgeable,and a experienced crew. they have been keeping our family, 91 Eldorado, on the road for as many years now. always straight up and honest about what are car needs and how much it will cost, once the problem is diagnosed. sometimes fixing simple stuff on the spot, if time permits. with older cars, like are families Eldorado, the experienced staff can recall the problems that come up with the old cars. they also seem to be up to date and well informed on the newest technologies. great group of guys, I always enjoy talking with them.I don't think your going to find a better dealership, around, with this kind of quality service department. keep up the good work guys, Schuyler

GREAT EXPERIENCE , MY PURCHASE WENT QUICK AND SMOOTH! - COMPA RENE SANCHEZ

GREAT EXPERIENCE , MY PURCHASE WENT QUICK AND SMOOTH!!! I would like to Hector Gonzalez for the amazing service he provided!!! I will defenitly be returning for future purchases and will recomend family!!!

Sent a few emails and was replied that I did not send. - tony.amato

Sent a few emails and was replied that I did not send. when I resent, the car illustrated was not available.

Ridiculously over priced cars. No photos online so you... - alaroz33

Ridiculously over priced cars. No photos online so you have to email them and they can bombard you with stupid sales emails. This is partially your guys' fault. You need to have a photo requirement. They only posted 2 photos of the car. That gives you no idea about the condition. Why do you allow that? Should be minimum of 10 or more. Also, the price was 30% higher than KBB. Rip off.

Freddy was extremely rude and unreliable. I requested... - alcrooner

Freddy was extremely rude and unreliable. I requested forms for DMV green decal and submitted to him exactly what the DMV requested. He lost the form and my phone number and proceeded to have attitude behind it.

Very nice sales people. - kerberranch

Very nice sales people. Good to work with, might be back still thinking on the Tahoe