20 Washington Volkswagen Dealers

Chandler and the team were great to work with and - Esanchez4548

Chandler and the team were great to work with and provided a positive buying experience.

Took care in for heater problem diagnosis was good took - Ramcraft83

Took care in for heater problem diagnosis was good took it back the next week for repair cost actually came in less than estimated because labor cost was less than estimated service advisor Jacob was very easy to deal with

We have owned our iD4 for 3 years now. - bhatcher1970

We have owned our iD4 for 3 years now. The team at Oly VW is nothing short of amazing.

Excellent service and great customer attention. - adrianneahs

Excellent service and great customer attention. I had a very good experience bringing my car here. The staff was professional, kind, and very attentive. I really liked that they sent me a video explaining the details and condition of my car, which made everything very clear and transparent. I highly recommend this dealership.

Customer service and communication was excellent. - john.shaver

Customer service and communication was excellent. Attention to detail on interior cleaning was excellent. Summer kept me informed and help me make informed decisions.

As usual, Shadix and the crew did a great job. - Bwian

As usual, Shadix and the crew did a great job. I appreciate that Shadix goes the extra mile every single time, from arranging a loaner to explaining the charges. Plus, it’s easy to engage him in a conversation about Volkswagen models.

Mario in the service department took care of me when an - Cdodds13

Mario in the service department took care of me when an unexpected situation arose, ensuring I got a loaner and providing fair service.

⭐ 1/5 Stars — Absolutely Horrible Experience. - ana.oue1111

⭐ 1/5 Stars — Absolutely Horrible Experience. Unprofessional Management, Questionable Business Practices, and a Complete Waste of Six Hours. I genuinely cannot believe how poorly this dealership operates. I drove TWO HOURS EACH WAY, a four-hour round trip, after providing all my information ahead of time, including my financing preapproval. I went there fully prepared to purchase a vehicle. Instead, I spent another TWO HOURS at the dealership, only to have my time completely wasted. Keith, the salesperson — 0/10. Keith couldn’t even be bothered to work with me himself. Instead, he passed me off to another employee. Ironically, that employee was the ONLY positive part of this experience. He was helpful, personable, and professional. Unfortunately, the same cannot be said about the management. Allen, the sales manager — 0/10. And frankly, that’s generous. I have worked in automotive sales and management myself, so I understand how dealerships operate. I know what competent leadership, customer service, and professionalism look like. Allen demonstrated absolutely NONE of those qualities. What stood out to me most was that Allen acted as though simply doing his job and assisting a customer was a massive inconvenience. He was dismissive, unapproachable, and seemingly uninterested in making any effort to find a solution. Here’s the thing: When you accept a leadership position, particularly one involving sales and customer service, you should actually possess the skills necessary to lead, communicate, problem-solve, and work with people. Allen demonstrated ZERO of those skills. After I had already provided my information, confirmed my financing situation, driven two hours, and waited another two hours at the dealership, I was suddenly told I needed $5,000 down instead of the $2,000 I had been planning on. Why wasn’t this communicated before I made the trip? Why was my time treated as though it had absolutely no value? To make matters worse, I actually had to call my children’s father, who is a sales manager in Los Angeles, to help me navigate this ridiculous situation. He spoke directly with Allen and went over everything regarding the financing and the vehicle. After reviewing the situation, his conclusion was that they were trying to take advantage of me financially. And here’s the kicker: THE VEHICLE HAD AN OIL LEAK ON TOP OF EVERYTHING ELSE! So not only was I dealing with unexpected financing demands and an unbelievably unprofessional sales manager, but I was also being asked to commit to purchasing a vehicle with an existing mechanical issue. As someone with automotive industry experience, I find the entire situation unacceptable. And after having another experienced sales manager review everything and speak directly with Allen, my concerns about this dealership only grew. Allen, I genuinely think you should consider a different profession. Customer service clearly does not appear to be your strong suit, and leadership requires far more than simply holding a management title. If interacting with customers, finding solutions, and doing your job are that much of an inconvenience, perhaps a customer-facing management position isn’t the right fit. Six hours of my life wasted. Four hours of driving. Two hours at the dealership. A vehicle with an oil leak. Completely unexpected financing demands. And management that couldn’t have cared less. I wasn’t there to waste anyone’s time. I was there to BUY A CAR. I had already done my part by providing my information and securing preapproval. The absolute least I expected was honesty, communication, and basic professionalism. Keith: 0/10. Allen: 0/10. The employee who actually assisted me deserves recognition and significantly better leadership. I sincerely hope the ownership of this dealership takes a serious look at how its sales department is being managed. A sales manager should be an asset to the business, not the reason a customer walks away feeling disrespected, misled

The guys here took really good care of me! - ChrisSan2010

The guys here took really good care of me! Mike jones is incredibly solid honest and knows how to make a person feel listened to and understood. Haroon was awesome to talk to and made me truly feel I was getting a great deal. Don and Carson were perfect at helping me with my finance needs and answering my questions. Made me feel like one of the guys; felt very welcome! Highly recommend going to the store and asking for them

Shout out to Taylor in parts she got my wheels replaced - Corey

Shout out to Taylor in parts she got my wheels replaced through my dealer issued warranty and informed me I needed tires not to sell me tires but just to inform me

Dropped a car off for repairs. - Kinggrantz

Dropped a car off for repairs. Knowing what the issue was and thinking warranty would cover it. Warranty denied it. Do to a nut coming off the turbo. They had to do there diagnostics for the warranty to know what the issue was. Warranty denied, so of course I'm forced to have to pay for the diagnostics. $1300! Show up to pick up the car and it wasn't together all the way. Drove over 2 and half hours pulling a car dolly to show up with the car in worse condition then when we dropped it off. Note in the window from the technician saying cars in pieces see technician. Instantly not happy. Go inside pay my bill and ask why isn't it together all the way like when it was dropped off? They say, Oh we're doing you a favor not putting it back together all the way. Not happy... I say, So I have to wait for you to put the car back together completely and waste more of my time waiting and you want me to pay full price? They say, Oh we can put it back together. I say no way. Your done touching the car I'm not waiting I'll do it myself. I'm a diesel technician and have been working on vehicles and anything with a engine for over 40 years. The only reason the car is there is for warranty to cover it. The warranty was denied. I paid the diagnostics and labor fees. Not happy of course since the car was not put back together all the way like when it showed up. The Intake was left off of it and so was one of intercooler hoses. Left wide open for the dust to get in. They expected me to want to tow a vehicle on a car dolly over 2 and half hours with the intake and intercooler hose off of it. Id expect for everything to be put back on it. It rains quite often and the roads are usually wet. I put the car back together right there in the parking lot noticed more stuff broken from them taking it apart for diagnostics. Please don't do people a favor and leave there car in pieces and expect them not to be upset and not want to wait. And have to pay full price for shoty diagnostic work. Now I have to fix more broken connectors and plastic pieces after I replace the turbo and everything else that might be needed. Be nice if warranty actually was a warranty. Not this dealerships warranty a bought added on warranty. It would be great if you gave a vehicle to someone in a certain condition it would be in the same condition when you picked it up. Now the car will get repaired by me and get better parts put on it for way cheaper then what they wanted to repair the vehicle for. Absolutely ridiculous!

I’ve purchased over 7 vehicles from Campbell Nelson VW - Andrew

I’ve purchased over 7 vehicles from Campbell Nelson VW over the years, thinking I had built a trusting relationship with a dealership that values its customers. Unfortunately, my latest experience has shown me that loyalty and repeat business mean very little here. Less than 30 days after purchasing a $38,000 vehicle from them, I was hit with a $3,700 repair bill due to the heater failing — something that absolutely should not happen this soon with a “new” car. When I reached out to the owner, Craig Campbell, hoping for help or even a conversation, I was completely brushed off. It felt like my concerns didn’t matter and my years of business meant nothing. To add insult to injury, before this purchase, I traded in my VW ID.4 — a vehicle I originally bought from them for around $30,000 with no trade-in — and they only offered me $15,000 on trade-in value. That’s a huge loss in such a short time, and it really stung, but I went ahead with the purchase expecting good service in return. Now, with this sudden and costly repair, I feel taken advantage of. I wasn’t asking for a free ride — I even offered to split the cost of repairs — but that was ignored too. Instead, I was met with indifference from someone I expected better from. It’s become clear that profit comes before people at this dealership. I’ll be sharing my experience on every platform I can — not out of spite, but to warn others. I trusted this business with thousands of dollars over the years, and now I feel completely let down. If you’re thinking about buying from Campbell Nelson VW, I strongly encourage you to read the reviews, ask hard questions, and be cautious. This dealership did not stand by me when it mattered most. Until Craig Campbell and his team take accountability and make this right, I will not be doing business with them again.

Just wanted to say thank you to Campbell VW for taking - Russ

Just wanted to say thank you to Campbell VW for taking such incredible care of me and my Tiguan when I came in for service yesterday. I drove over 2 hours from Yakima to get my car serviced because the dealerships around me were booked up through August. I am glad that I did. The service member (I think his name was Camden maybe) was polite and very thorough in his communication and knowledge of what I needed for my Tiguan service. He gave me a window of time for completion and offered directions to coffee and restaurants nearby where I could chill and do some work while waiting - along with your waiting areas as well. I appreciated his focus on me as the customer "in front of him" while the phones were ringing and other customers were in line behind me. The stellar customer service I experienced here will justify the drive over from Yakima every single time I need service done on my Tiguan. You have made a new customer out of me - a long time VW owner. And thanks for the El Cubano recommendation. one of the best Cuban sandwiches I've had since living in FL.

I appreciated Mike Bowen in helping me with the process... - Eddie M Taitague

I appreciated Mike Bowen in helping me with the process on making my decision in purchasing a 2021 VW Jetta. His experience and patience made it easy for my decision in purchasing a new car. He was helpful from the beginning to the end, he answered my questions or he would take the time to find out. He is a big asset to your company. Thank you Mike.

Douglas Sigman was easy to work with while buying my - bburwell305

Douglas Sigman was easy to work with while buying my truck. He was personable and knowledgeable and I would certainly buy another car from this experienced salesman. The supporting staff was friendly and the entire process went smoothly.

We’ve had the worst experience with Carter VW Service! - silascook321

We’ve had the worst experience with Carter VW Service! They made us feel terrible and our car still needs a repair for a recall from the dealership. When an appointment is made a month prior, you think they would have the wallet size part for the ignition waiting. Not these guys. In fact, they’ll make you and your wife take work off, drive 30 miles with toles in separate cars to make the 10AM appointment to find out that that the part is not there. It blows our minds how 5 dudes sitting alone behind a counter can’t simply call to let us know. Instead, we were met with excuses and a “oh we are so sorry”. Totally unprofessional D-. No, a solid F. We say beware to all, especially to our friends and family. Stay away from Carter!