29 Washington Mercedes-Benz Service Centers

MB Lynnwood corrected our issue. - Vaughndbray.architect

MB Lynnwood corrected our issue. The video of thr repair work was informative and excellant.

Kyla Nelson was a perfect fit for me. - Bevfortin

Kyla Nelson was a perfect fit for me. She was super prompt and was concerned about getting the car fixed professionally in the best time. No worries for me. , I needed compassion after totaling the towed trailer. And was made to feel relaxed that my car was like her car and would be fixed right. Thank you.

Maxwell our service rep was wonderful. - patricia.l.rhodes

Maxwell our service rep was wonderful. So professional and helpful. The gentleman that met me when I brought my car in was also quite helpful and very nice.

First of All - I love my car! - shawndonohue

First of All - I love my car! 2006 SLK55 AMG. It's my only toy and will be a classic someday. My car looks like new! Service was prompt, courteous and exceeded expectations. Only Genuine Parts used. Celelia Cline, my estimator, treated me with respect and knew how important the repairs were to me. If your car is important to you, I would highly recommend AutoNation Collision Center of Bellevue.

I recently brought my Mercedes GLE into this dealership’s - CB

I recently brought my Mercedes GLE into this dealership’s service department to address a manufacturing defect in the air-conditioning ductwork beneath the dashboard. My experience, unfortunately, was nothing short of disappointing and has left me questioning the integrity of their service operations. The service advisor insisted that the rattle I heard was caused by the sunglasses holder, which had already been replaced previously and was definitively not the issue. Despite my reservations, I allowed them to replace it again, only for more time to be wasted on a misdiagnosis. This was frustrating enough, but the problems didn’t end there. My vehicle was in their care for approximately ten days. Upon picking it up, I discovered that the windshield was cracked completely across. The service manager claimed this was due to an existing crack—one I had never observed before dropping off the vehicle. What makes this even more egregious is their blatant double standard: their loaner car agreement states that customers are responsible for windshield damage while the vehicle is in their possession. Yet, they refused to take any accountability for the damage to my windshield while it was in their care. Adding insult to injury, there was noticeable leather damage on the dashboard, evidently caused during the warranty repair work. This kind of careless treatment of a luxury vehicle is simply unacceptable. If you value your vehicle and expect to receive it back in the same—or better—condition than when you dropped it off, I urge you to avoid this service department at all costs. My experience demonstrates a lack of attention to detail, poor communication, and an unwillingness to take responsibility for their mistakes. I expect better from a dealership representing a luxury brand, and you should too.

Kelsey in the Mercedes repair center was extremely - RSLONGERICH

Kelsey in the Mercedes repair center was extremely helpful and efficient in setting up my maintenance schedule, arranging for me to get a loaner car and then personally going out to my car and "normalizing" one of the car's power window switches after the work was completed.

James Kim did a great job of getting me taken care of. - Tyler

James Kim did a great job of getting me taken care of. He even personally delivered my car to my home 35 miles away from the dealership.

Since I have purchased my GL550 I have always had all my - 1KNOPE

Since I have purchased my GL550 I have always had all my servicing done here. Monica has been a fabulous addition to the team and has been avidly taking care of us ever since.

My car had more damage after they serviced it than there - bigpharma24

My car had more damage after they serviced it than there was when I first brought it in. I towed my car in with a blown motor which is a recall issue for my specific model. They neglected to tell me when I dropped it off that it would take over a month to fix. I guess (based on their policy) they consider 5 weeks to be “a timely manner.” The staff had reached out to me once after running a diagnostic and ordering parts. From then until pickup (5 weeks later), I hadn’t received a single communication from anyone at this facility. Other reviews talk about a “service advisor” who communicated with them. Apparently my service advisor’s name was Taylor, but they never reached out. The only reason I even have the name of this service advisor is because I escalated this issue up to Director of Operations. No one called, texted, or emailed anything to me throughout the 5 weeks they had my car for. To have my car out of my possession for weeks while no one gives me any updates was a terrible customer experience. I had called the location myself on numerous occasions looking for updates. The majority of my calls were either hung up while waiting on hold, answered and then immediately hung up on, or transferred to the wrong department entirely. I wasted countless lunch breaks trying to get an update only to end up with nothing from their non-communicative staff. Upon receiving my car, I got a multi-point inspection. The inspection came back saying my radiator was displace “due to impact.” I found this to be surprising because my car had never had any impacts or accidents previously. Luckily, I took my car to another auto shop in Ellensburg prior to towing it to Steve Hahn’s where they were able to verify that my radiator was not out of place when they had it. Seeing that the car was towed to Steve Hahn’s (w/o a radiator issue), I know for a fact that the service department is responsible for this damage. Despite this, they tried to charge me over $600 to get it fixed. On top of that, Trent in the service department suspiciously instructed me to “not mention the radiator to corporate” if I chose to file a complaint. The reason he stated was that my service might not be covered under warranty if Kia thinks my radiator caused my motor to blow up. Since the car was diagnosed and the warranty was verified over a month prior, I found this to be an unethical attempt at covering up their workmanship errors. When I escalated this issue, Jared Lingle said he was willing to see the evidence I had. Within minutes of getting off the phone, he proceeded to block my email so I couldn’t send him this info. I tried calling Kia corporate about it and they said that “only the independent locations handle workmanship issues.” In addition to the radiator they damaged, I also had a dead battery, a leaking wiper fluid bottle, an oil leak, brakes hanging on by a thread, and a clogged CAT. None of this was caught in their multi-point inspection, and I’m positive these issues were not present when I towed the car to them. Within 4 hours, my car was back in the service department but this time at George Gee’s Kia in Liberty Lake, WA. They were skilled enough to catch these problems in their multi-point inspection. George Gee’s Kia did the exact same inspection within 24 hrs of picking up my car from Steve Hahn’s Kia, but Steve Hahn’s didn’t catch any of these issues which speaks to the lack of skill in their service department. To the Steve Hahn’s Kia staff, I wouldn’t come back to your location for service if it was my only option in the whole PNW. I’d rather tow my car across state lines to go elsewhere after the horrible service I received. Your customer service and communication are non-existent. Your service department is shady, inept, and has no regard for handling vehicles safely. Based on Kia’s policy, you can damage my car while it’s getting serviced. For these reason, Kia as a whole has lost me as a customer and Steve Hahn’s is at fault.

They unplug your dash cameras because they want to hide - Jess

They unplug your dash cameras because they want to hide the quality of their work and the fact that they lie about doing it. They unplugged mine right after they are seen and heard saying "he won't notice if we don't even do it. Hahaha" Don't trust these "people" If they have to unplug your camera, they are hiding what they're doing. No other shop has unplugged my cameras.

Cole did a great job helping me with the purchase of my - DP

Cole did a great job helping me with the purchase of my new 2023 GMC Canyon AT4. He was very thorough showing me all the features of the truck. I highly recommend George Gee GMC.

The Service Team and Service Manager Scott are great, top - alanlbca

The Service Team and Service Manager Scott are great, top notch. I'd drive 600 miles more to bring either of my Sprinter Vans to their service department. Derek, the Sprinter Tech, is the most knowledgeable and informative Sprinter tech I've met. Derek goes the extra mile to make sure my van left the shop as if it was his van. I'll even consider transporting my van to these guys to get the job done.