959 Virginia Used Car Service Centers

My car was brought in for State inspection and work for a - Rhonda.miller

My car was brought in for State inspection and work for a minor recall notice. The process for making an appt was seamless and easy and Alton communicated early about receiving my car and letting me know it was ready (I was a night drop customer). Everything was taken care of quickly and the customer service was amazing. Thank you Alton!

I needed my 2004 Jeep inspected as my decal had ran out. - WilmaJean

I needed my 2004 Jeep inspected as my decal had ran out. I had the best experience. Everyone I came in contact with were helpful and kind.The Parts Manager Sean Heffron was was encouraging and I intend to go back again. Mary Ellen the Cashier was great.

My sincerest thanks and appreciation to Logan and the - Ryanjs430

My sincerest thanks and appreciation to Logan and the service department for accommodating an emergency repair. My family and I were on our way back to NJ and towing our camper when the vacuum assist for the brakes failed on our Sierra. By the grace of God we safely made it to their dealership and Logan got the truck diagnosed and repaired within a few hours while my family and I waited in our camper at the back of their lot. Thank you again for all your help and assistance!

I worked with Chuck Picco and he’s excellent. - mshanewest2132

I worked with Chuck Picco and he’s excellent. He communicated every step of the process and got my vehicle back to me in exactly the timeframe he gave me in the beginning.

The service department is definitely customer first - Michael

The service department is definitely customer first focused. Our Ford vehicles have certainly had their share of complications. However, the team at Battlefield Ford does everything within the means to make the customer first. If I were to nitpick, I'd share better follow-up contact (email or phone) would be more helpful. We're actually considering getting a new vehicle at this dealership soon (if the numbers work out).

I want to give a huge shout and thank you to Johnson - ajs.emergency2021

I want to give a huge shout and thank you to Johnson Family Chevrolet in Woodlawn, VA. We had a mechanical issue happen with our truck and was headed to get the part we thought would fix it, we saw the bay doors open to the service department and ventured over to see if we could get assistance. Instead of being told again after the first 10 we stopped to talk to "service is closed, come back Monday", we got the owner, Adam Johnson who said, let me help you out. He immediately got on the phone to one of his technician who was home with a sick baby, he spoke with us about the issue it could be and sent one of his fellow techs to help. Surprised to us, the young man on the phone showed up well as the one he had asked to come in. The young men worked on our truck trying to fix this issue so we could finish running our load of heat supplies to WNC. Needless to say they couldn't fix the issue the same day, but they helped us remedy getting the supplies to WNC. The owner, gave us the keys to a brand new Chevrolet pickup to take the load to WNC, no charge!!!! Glory to God this family business saved us and helped us above and beyond to get the job done. If anyone needs a Chevrolet or is thinking of buying one... Go as fast as you can to this dealership, I can only imagine the service you will receive and support you will receive from them, after they have done this for us. Many thanks to all who helped us there, the owner, Adam Johnson. Jake Helms and Hunter Davidson, the 2 young technicians who did everything they could to fix our issue... You all are amazing and we are so grateful to have met you all.

Always get excellent service at Madison Ford both in - Eclate

Always get excellent service at Madison Ford both in service department or salesman. They are the best

Herb and your service department is outstanding I called - JOHNSON20

Herb and your service department is outstanding I called there tell him I need to get my car in. I save my first name and he knows exactly who I am and gets me set up for when I want to be set up.

Professional and attentive team that genuinely cares for - Ebhome

Professional and attentive team that genuinely cares for their clients. A pleasure to do business with them.

I get my 2005 Honda crv serviced at your dealer and - mickiej1

I get my 2005 Honda crv serviced at your dealer and have for the 15 years I have lived in crozet virginia. David Sloan has been is my service writer and he has done an amazing job all these years. He is always so helpful and takes the time with me for advice on what my car needs. Yesterday I stopped in with no appointment and he took time to check my oil level and replace my batteries in on my keys. Hes so knowledgeable and helpful. Just wanted to give him the great review he deserves. Hes amazing!!!

You have a teenage son/daughter? - IBC

You have a teenage son/daughter? Send the car with them to this deelership. Teenagers will have first-hand experience witnessing professionalism, customer service, and excellent treatment. Peter Brown, Amy Wegner, and their colleagues continue to amaze me with their excellent service. I deferred a needed service they suggested for the car, but upon hearing my son’s feedback from his visit, I’m sending him again next weekend for additional services. Somehow this team did some magic to make me care about doing business with them more than caring about my own car. I will not be fair without coupling what I said above with the neat technical work they do on the card in each visit…

I try to always have my Infiniti serviced at Passport. - harry

I try to always have my Infiniti serviced at Passport. The staff is uniformly friendly and helpful and the work is done right each time. Whenever I need a free loaner car, they have provided one quickly. I haven't used the valet service (pick up the vehicle at my home and return it) but it's nice to have that option.

Great service and quick appointment. - Jauto

Great service and quick appointment. Came in for state inspection and got out without any problems.

Very professional and knowledgeable and they do what they - jackrbettin

Very professional and knowledgeable and they do what they say they’re gonna do in a timely manner. I even get a free cuppa coffee.

Excellent customer service. - wahoo1129

Excellent customer service. My service work was completed in a timely manner. The service advisor, Joshua Fogg, made sure that I was aware that he was available if I had any questions.

We purchased our new vehicle a few months ago. - Fred Blair

We purchased our new vehicle a few months ago. Erick and Shak were very professional and great to deal with during the buying process. The professionalism and care did not stop once we had our vehicle. We ended up having an issue and the Service department stepped up, even providing a loaner until the issue was resolved. The Service Manager Sam is awesome. He was very responsive, always keeping us informed. They really do have a great team at Safford Brown Hyundai. I highly recommend them whether you’re purchasing a vehicle or simply need your vehicle serviced.

CMA’s Colonial Honda staff had great customer service and - Jewel

CMA’s Colonial Honda staff had great customer service and they repaired my car quickly.

Exceptional service and communication. - cvillesal14

Exceptional service and communication. The service person was very friendly and knowledgeable and explained what was done and what would be necessary in the coming year.

The works complete on time. - nellyac1

The works complete on time. They also checks for other important issues and recommendations are also done

We purchased our 2018 Escape from this dealership brand - kevinandkathleen

We purchased our 2018 Escape from this dealership brand new 6 years ago. We also purchased an extended warranty at the same time. During the 6 years we have owned the vehicle, we have not had any problems (Current mileage is 39,000 and we service it every 6 months with an oil change, tire rotation and safety check by a licensed mechanic) with the vehicle as it is an excellent vehicle. About 3 weeks ago we had a bunch of dashboard light illuminate. The skid control, ABS, 4 weel drive, hill assist, and information lights all were included. We took the vehicle into Crossroads, and they said it would be 2 weeks before we could get it looked at. I asked if it was safe to drive and was told they think so??? I immediately took it to my mechanic, and he said it would be ok until Ford looked at it. 2 weeks later we dropped it off at Crossroads service and got their courtesy shuttle home. They called us and said the bill was $319. I asked them if they used the extended warranty, and they said not yet. I had already reminded them twice that we have an extended warranty. They said they needed up to 48 hours to check it out with the warranty company. A short time later they drove my car to my house and dropped it to me. Still had not resolved the bill. I received an email with $285 due. I called them and they said the warranty company just paid and to disregard the bill. The next day I drove to Crossroads and got a printed bill. It showed $39.00 for a part (ABS sensor for right rear) and $245.00 in labor. Overall, I am pleased our Escape is fixed but wasn't thrilled that I had to guess if it was safe to drive and wait 2 weeks to get it taken care of.

Took my Pathfinder in today for service and new tires. - Jimmy from Mechanicsville

Took my Pathfinder in today for service and new tires. I have rarely, if ever have been served with such professional treatment. OUTSTANDING work TY. A real pro! I think the new name change thing is working.

They successfully completed the repair on schedule for - mark.slocum

They successfully completed the repair on schedule for what they promised. I thought the price to replace a 2 pin connector was outrageous, but it did fix the problem. On the plus side, thee team was very friendly and professional.

Ms Tiera was so polite and helped me out alot thank you - Carmen N

Ms Tiera was so polite and helped me out alot thank you she greeted me with joy

For the first time since owning several vehicles I had - jerry71561

For the first time since owning several vehicles I had the pleasure of dealing with the best Service Advisor I’ve ever come across. Delanta Alves is the Epitome of great customer service! Delanta kept me in the loop from start to finish on what was happening with my vehicle like nobody else has ever done. Delanta gave me that warm fuzzy feeling that all would be taken care of without the “Typical” dealer nonsense! I would just like to thank Delanta personally and express my gratitude for a jobs WELL DONE!!!

The service staff was friendly and informative when - tpy205

The service staff was friendly and informative when reviewing my service needs and options. Very pleased with my experience.

Everyone is always so friendly and helpful. - Rjrmlr001

Everyone is always so friendly and helpful. I called ahead and when I arrived Alex was already for me. I didn’t have to fill out any forms.

Flow Toyota is fortunate to have Leslee Parsons on their - patsylee27

Flow Toyota is fortunate to have Leslee Parsons on their staff. Not only gave we purchased a vehicle from her, we drive 75 miles from Fredericksburg to have our car serviced at your dealership. This past week Leslee was able to coordinate body repairs and painting of our 2022 Highlander with two different Flow Vendors. Because of her it was seamless and the work amazing. She also went above and beyond to arrange a loaner car.. she did in 24 hours what could have resulted in multiple visits. Thank you Leslee and Flow Toyota!

Great people working there. - Jbcrews

Great people working there. Professional and patient and knowledgeable. They treat you with respect and kindness.

It took 7 hours to do the work did not know it would take - bdkdmk

It took 7 hours to do the work did not know it would take long to do the work.

Back in March 22 of this year, my 2018 chevy cruz Engine - dradspd

Back in March 22 of this year, my 2018 chevy cruz Engine light came on. I took it in and the service dept replaced a NOX sensor under the car’s extended warranty. - Starting mid June, I had 3 failed attempts to get my car’s emission tested. I needed it in order to renew my car registration, which expired on June 30 2024. The garage couldn’t get the emission reading. I drove the car over 200 miles. Still failed. - On my way to the 4th emission test attempt, the engine light came on again, this time, the warranty for the car has expired. I took the car back in on June 26, 2024. - July 9 the service manager, Amanda N, informed me that I needed to pay additional of $400 for diagnostic fees. I consented and gave a go ahead. - waited for days, no response, no update. Called the dealership every other day and was told the service manager, Amanda was out. Left msg with other service manager multiple times, no call back. - July 19 ubered to the service department to inquire the repair status and was told Amanda is out sick still and another service manager told me the 2nd nox sensor had gone bad. Estimated repair $1309. Signed and consented to repair. - July 24, got another estimate from Amanda asking for $3400 because the mechanic damaged the exhaust pipe when attempted to replace the sensor. Amanda was sympathetic but couldn’t do anything for me. I refused to pay. Amanda referred me to the service supervisor Larry. Left msg with him - July 25, I called the general manager Bob B and left him msg. He never called back. Left another msg for another service supervisor. No call back. - July 26, Larry finally returned my msg. He indicated that he would contact GM regarding the repair cost of the damaged exhaust pipe. - July 30, Larry called back and informed me GM will pick up the tabs for the exhaust pipe. Got an updated repair estimate - waited for a week, again no repair status. Called and left msg. Amanda called back and informed me the wrong part was ordered. The service needed to reorder the parts again. More waiting - August 8, finally was told the car was ready to pick up - August 9, picked up the vehicle. The car was in the shop since 6/26 and during this time, I had no access to my car. No transparency on repair progress. Went through a series of depression, anxiety and anger. The nox sensir system should have been covered by the warranty. But I had no choice but to pay. The car still needs to get an emission pass. Finally, i was told that the new nox sensors need to go though a drive cycle of 160 or so miles to calibrate. I am a first time FM car owner but this will be my last. The whole repair experience has scared me for life.