Beware of the poor quality control and dishonest - JFEICK
Beware of the poor quality control and dishonest management at this service center. During a service visit, this shop severely over-torqued the wheels on my RAM 1500 well beyond the manufacturer's specifications. When I went to remove my front wheels to change my own brake pads, the lug nuts were blasted on so tight I had to physically stand on a 4-way lug wrench and use a sledgehammer just to get the tire off the rotor face. When the shop finally put the truck on a lift today to correct the mistake, the rear wheels were clocked at 230 lbs-ft of torque. The front were at 170 lbs-ft because I changed the brake pads myself and removed and put the wheels back on by hand. This is well past the factory 130 lbs-ft specification.
When I brought this to the attention of Service Director Jason, he claimed in an email that they "only removed one tire for a tire repair" to avoid taking responsibility. However, my official invoice lists a "World Class Vehicle Inspection," and their digital Kaarma report explicitly logs precise front AND rear brake pad measurements. A mechanic cannot properly measure front and rear brake pads without removing the wheels. Either this shop is falsifying multi-point safety inspections on customer files, or the Service Director is lying in writing to cover up for uncalibrated impact guns.
When confronted face-to-face with their own documentation, General Manager Abby refused to look at the paperwork and doubled down on the dishonesty by claiming a World Class Vehicle Inspection does not even include taking off tires. When I immediately asked her how a technician is supposed to accurately check inner brake pads without removing the wheels, she backed up and said, 'well, I am not a mechanic.' She continues with the very dismissive attitude and tried to air personal information of her staff out to me. They did not try to upsell me services, but when confronted with their actual sloppy work, they pass the buck. A formal complaint has been submitted to the Better Business Bureau (Case #25361142), and the corporate regional office has been notified. Check your lug nuts before driving away from this shop. On a positive note, Phil, the advisor who handed me the invoice after the work was done, was very kind and apologetic about the situation.
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