173 Vermont SRT Service Centers

I want to thank Chris Brown and Zach for taking care of - Fmaynard123

I want to thank Chris Brown and Zach for taking care of my emergency. Kudos

I got a car from them 5 months ago, the whole time I had... - Anita

I got a car from them 5 months ago, the whole time I had someone asking how many miles to and from work should of known bc exactly 4 1/2 months after the transmission went, we call and they give us the run around!! Asked to talk to Stephanie get the run around had the people we brought it to get the same thing from Stacy!! Our vehicle is now unserviceable and no one will help!! My parents have got cars from them and had issues taken care of, bc Stephanie is supposed to be about selling good vehicles to people…what the rest of them do is messed up!! N supposedly we had a drive train warranty that was up 3 months after purchasing…I will never go through this location again!!

Service department - msgotago

I bought a brand new 2013 Kia Optima, After noticing my paint peeling a year and a half old, I called to have fixed. First they told me to drive an hour down to them so they could take picture of it. I did. I called Kia itself and was told it was covered under warranty. WELL CAPITAL CITY KIA GAVE ME A RUNAROUND AND SAID THEY HAD TO SEND THE PICTURE TO SOMEONE AT KIA THEY WOULD GET BACK TO, Ok, so 3 weeks later i called to ask about status. They wouldn't return messages and it took a act of god to finally speak to manager, WELL THEN I WAS TOLD "YUP, THEY CAN DO THE WORK AFTER THEY RUN A CARFAX TO MAKE SURE I WASN'T IN ACCIDENT WITH IT" AGAIN ANOTHER 2 WEEKS GOES BY AND NO CALL FROM THEM, SO I CALL THE AND GET ANOTHER RUNAROUND AND TOLD IT WOULD BE ANOTHER 3 WEEKS FOR THEM TO GET IT IN. So ok, FINALLY GET IT IN AND THEY GIVE ME A LOANER CAR,IT WAS RAINING AND I WAS IN A HURRY TO GET TO WORK AN HOUR AWAY SO I DID NOT GO THREW IT WITH FINE TOOTH COMB. WELL IT WAS DAMAGED!! SOMEONE BEFORE ME HIT A CURB WITH IT AND I NEVER PAID ENOUGH ATTENTION WHEN I TOOK IT AND NOW CAPITAL CITY KIA IS HOLDING ME RESPONSIBLE FOR SOMETHING I DID NOT DO!!!!!!!!!!!!!!!!! THEY ARE SHYSTERS!!!!!!! WHEN THEY CAME OUT TO LOOK AT CAR WHEN I RETURNED IT THEY IMMEDIATELY WENT RIGHT TO THE PASSENGER SIDE KNELT DOWN AND SAW A SCRAP ON THE BOTTOM CORNER AND ASKED ME WHAT IT WAS. THEN SAID OH AND THE RIM IS SCRAPED. YOU CAN TELL THAT IT WAS MORE THAN 3 DAYS OLD (THE LENGHTH OF TIME I HAD IT) . I AM IN SUCH DISBELIEF THEY ARE CHARGING MY INSURANCE FOR IT!!!!!!!!!!!!

My vehicle was repaired fairly quickly and completely. - jf

My vehicle was repaired fairly quickly and completely. Great service dept., especially Keith, explained and even showed me the problem spot.

People set the standard for any business. Holly in... - Jerry Hansen

People set the standard for any business. Holly in service is very professional and personable. She is a pleasure to work with. Jerry Hansen

They were very nice to deal with , answered all my - Fallcolors

They were very nice to deal with , answered all my questions I would go back

NO ACCOUNTABILITY if something goes wrong. - KQ

As a single mother who prides herself on being kind and helpful to others. I'm extremely disappointed at the lack of professionalism and accountability both the service department in Burlington and Acura as a company. The service department lacks attention to detail(paying top dollar for dealer services should come with some assurances, like re-setting the change oil service light after an oil change, or not stripping out the heat shield mounts..etc) The service department boasts a huge 'ego' or 'know-how' for the vehicles they are responsible for repairing and they put on a FACADE of compassion but lack ANY commitment towards real accountability. My car has had an oil consumption concerns for years and when I received the "warranty extension" letter from Acura notifying consumers of the concern, I immediately thought.. YES.. this is certainly my car! I have to add 3-4q of oil between my dashboards recommened oil changes, and almost 2q added when I change my oil every 4-5,000 miles(which I usually do). I purchased my vehicle at 24,000 miles and for a new vehicle, the oil consumption always seemed excessive. At the point of the letter, I was proud of ACURA for researching and standing by their vehicles mechanical concerns. Upon visiting the dealer, they HAD NO intention of fixing the problem, instead continued to tell a me that ANYTHING under 1q of oil per 1,000 is considered 'normal.' In who's book!!! I was told to notify 'Car & Driver' Magazine and other Consumer advocates to report this mechanical fault, as I researched my vehicle for 8 months and NEVER was there mention of this. As a single mother, it was a difficult choice to spend my savings on what I thought to be a 'reliable vehicle' after graduating Dental Hygiene school, so I could best commute 120 miles for work to support my 2 small children. NOW, there are several other people dealing with my same issue and ACURA and the SHEARER dealer in South Burlington refuse to even acknowledge there is a legitimate concern. Every person I speak with say's the oil consumption is NOT normal and I want EVERY BUYER OUT THERE to BEWARE of SHEARER/ACURA!!!