Deceptive sales practices and zero integrity. - arcane1
Deceptive sales practices and zero integrity.
Orem Toyota leased us a vehicle at standard "brand new" pricing, only for us to discover after signing that it had already been used for an external golf tournament with nearly 900 miles driven.
At no point during negotiations was this commercial event use disclosed. In fact, on Page 10 of their contract ("Contract to Enter into a Lease Agreement"), they explicitly marked the vehicle as "New" and left the "Demo" box unchecked. That prior usage burned nearly 1,000 miles off our Toyota factory bumper-to-bumper warranty before we ever took delivery.
When caught, Sales Manager Ross initially asked what compensation we felt was fair, then ghosted us. General Sales Manager Erik then stepped in and bluntly stated they "will not be compensating for anything or renegotiating a done car purchase."
They hide behind the technical Utah legal loophole that a vehicle under 7,500 miles can legally be titled as "new" to justify withholding that they loaned the car out for an event. Legal loophole or not, selling a used event-shuttle car as untouched new inventory without telling the customer is sleazy, deceptive, and morally bankrupt. Inspect every line of your paperwork and take your business elsewhere.
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