2,764 Texas Used Car Service Centers

Great customer service, I did not have to wait very long.... - cathi1

Great customer service, I did not have to wait very long. Cant rate an individual do not know who actually worked on the car. Thank you

Awesome - ETHANROYALL

This dealership has friendly, caring staff they work around your schedule to get you in and out as quick as possible. They've helped me purchase ever vehicle I have bought

They would have gotten 5 stars if not for the facilities. - Big Bird

They would have gotten 5 stars if not for the facilities. The people are the ones who deserve 5 stars. 2015 was my 4th new vehicle purchase. I haven't dealt with the sales staff lately, but it's been my experience that they're knowledgeable, and they LISTEN to your needs. As for the service department, I couldn't ask for a better service writer than Colby Moore. He can tell you what's critical, what's needed in the near future and what can wait until the funds become available. Their have been some mishaps but they always make it right. All 4 of my purchases have been serviced there, dating back to 2007. I have no complaints.

2023 760i xDrive. - dsyn

2023 760i xDrive. Paid cash for it and bought 5y ext bumper to bumper warranty. Service department at BMW of Lubbock/Cavender BMW is incompetent. Had a minor accident, insurance covered, sent to dealer for calibration after body work. Dealership didn't calibrate correctly so hot air blowing from AC. Turns out dealership technician didn't reassemble the front bumper correctly after calibration. 2nd Issue, front camera out so took it back. Service dept says its a bumper bracket related to the accident so contact my insurance. I did. Insurance says it's not related to the accident. I end up paying out of pocket for repair. Dealer at this point has taken my bumper off 3 times, 1st to calibrate, 2nd to fix their faulty repair, 3rd to say the bumper bracket is broken and not covered by my extended warranty. Icing on the cake is they were supposed to take care of a recall related to the computer and assured me they would before I picked up the car. They call me to tell me the car is ready for pick up. I ask if the recall has been fixed, as my app tells me it hasn't been. Of course, they say "oops" forgot about that, even though they assured me it would be before I picked up the car. I'm not happy about their service so the service "advisor" goes to get her "manager" to relay my concerns. Another service "advisor", next computer over, decides to come over to "remedy" the situation and tells me after reviewing a few files that "we (the dealership) never took your bumper off to service your vehicle." Infuriating as they sent me multiple videos of the technician working on my vehicle with the bumper taken off. I ask the service "advisor" after she comes back what her name is. She says she feels threatened and wouldn't tell me. Threatened for being included in a bad review? Incompetence. That's the word summarizing the service department at BMW of Lubbock/Cavender BMW. Buy your BMWs and get them serviced elsewhere.